User's Manual

Technical support
263
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, go to
www.palm.com/support
or send an e-mail to your
regional technical support office.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please provide the following information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available memory
To find version and memory information:
1. Tap the Home icon .
2. Tap the Menu icon .
3. Select Info from the App menu.
NOTE
Palm works with developers of third-party add-on applications to
ensure the compatibility of these applications with your new Palm™ handheld.
Some third-party applications, however, may not have been upgraded to be
compatible with your new Palm handheld.
If you suspect that a third-party application is adversely affecting the operation
of your handheld, contact the developer of the application. In addition, Palm,
Inc. has information about some applications' compatibility with your
handheld. To find this information, do one of the following:
–Go to
www.palm.com/support
. Click the link for information about your
handheld, and then find the information on compatibility of third-party
applications.
– Read the readme file for your handheld. After you install Palm Desktop
software on your computer, open the Palm folder. The readme file is located
in the Helpnote folder.
4. Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
Palm, Inc. Confidential