User's Manual

Recharging problems
261
Recharging problems
My phone connection drops
before I finish using it.
■ You need to increase the Idle timeout setting on the
Network Preferences Details screen. See “Adding detailed
information to a network service profile” in Chapter 17 for
instructions.
I get an error message when I try
to dial a phone number using
my handheld.
■ Make sure that the proper phone driver is installed on your
handheld. See “Updating the phone files on your
handheld” in Chapter 12 for instructions.
■ You may need to go through the pairing process on both
your handheld and your phone. See “Connection
Preferences” in Chapter 17 for information on completing
the pairing process on your handheld. See the
documentation included with your phone for assistance
with completing the pairing process on your phone.
■ Check the Phone Preferences screen and make sure the
correct phone connection is selected.
Problem Solution
When I place my handheld in
the cradle/cable, the indicator
light does not go on.
■ Confirm that your handheld is well seated in the cradle/
cable.
■ Confirm that your recharger cable is properly connected to
the back of the cradle/cable’s USB or serial port connector
that plugs into your computer.
■ Confirm that your recharger is plugged into an AC outlet
that has power.
■ If you have not used your handheld for a long period, such
as an extended vacation, the battery may not contain
enough charge to power the indicator light. After your
handheld has recharged, the indicator light will function
normally.
Palm, Inc. Confidential