User's Manual

Appendix B Frequently Asked Questions
260
Phone connection problems
Problem Solution
My passkey is rejected when I
attempt to pair (or bond) my
mobile phone with my
handheld.
■ Some mobile phones require that you enter the passkey
within a specific timeframe. Make sure you have a passkey
in mind and that you enter it immediately when prompted.
■ If your passkey is rejected, your phone may have a
preassigned passkey; see the documentation included with
your phone for information. The documentation might
refer to a Bluetooth connection as a Bluetooth pair or a
Bluetooth link.
■ If you need additional information about pairing your
phone and handheld, refer to the Phone Pairing Handbook for
Palm™ Tungsten™ T Handheld at
www.palm.com/support
.
My handheld cannot connect to
my mobile phone.
■ Use the following steps to test the connection:
1. Tap the Home icon .
2. Select the Phone Link icon .
3. Tap Connect.
4. If the connection is successful, open the application that
requires the connection and complete the desired task.
If the connection is not successful, try the steps that follow.
■ If you have a Bluetooth-enabled phone, you may need to go
through the pairing process on both your handheld and
your phone. See “Setting up a phone connection” in
Chapter 12 for information on completing the pairing
process on your handheld. See the documentation included
with your phone for assistance with completing the pairing
process on your phone. If you need additional information
about connecting your phone, refer to the Phone Pairing
Handbook for Palm™ Tungsten™ T Handheld at
www.palm.com/support
.
■ Make sure the Connection for your mobile phone is
selected in the Connection Preferences screen and the
Phone Preferences screen.
■ If you are using a Bluetooth connection, make sure that
your phone is equipped with Bluetooth technology, that
Bluetooth is enabled, and that the power is on.
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