User's Manual

Beaming and sending problems
259
Beaming and sending problems
I can’t perform a Bluetooth
HotSync operation (continued).
■ Some computers have a dedicated virtual serial port
number, such as COM5, and other computers enable you to
choose a port number such as COM8 or COM12. Refer to the
documentation that came with your computer for
information on dedicated versus flexible virtual ports.
■ If the virtual serial port you want to use is used by other
applications, exit those applications before setting up your
computer for a Bluetooth HotSync operation.
I receive an authentication error
when I try to perform a
HotSync operation using
Bluetooth and a wireless LAN
access point.
■ Make sure you entered the correct user name and password
for the selected network service profile in the Network
Preferences screen. See “Network preferences” in
Chapter 17 for details.
When I try to perform a
HotSync operation using
Bluetooth and a wireless LAN
access point, it connects but
nothing happens.
■ Make sure that Network is selected on the HotSync
Manager menu on your computer.
■ Contact your system administrator to make sure you
network computer is properly set up.
Problem Solution
I cannot beam data to another
device with an IR port.
■ If you are beaming to another Palm handheld, confirm that
your handheld and the other handheld are between ten
centimeters (approximately 4") and one meter
(approximately 39") apart and that the path between the two
handhelds is clear of obstacles. Beaming distance to other
devices with an IR port may be different.
■ Move your handheld closer to the receiving device.
When someone beams data to
my handheld, I get a message
telling me it is out of memory.
■ Your handheld requires at least twice the amount of
memory available as the data you are receiving. For
example, if you are receiving a 30KB application, you must
have at least 60KB free.
■ Perform a soft reset. See “Performing a soft reset” in
Appendix A for more information.
I cannot send data to another
Bluetooth-enabled device.
■ Make sure that Bluetooth communication is enabled on both
your handheld and the other device.
■ Make sure that the receiving device has a compatible,
Bluetooth-enabled application installed.
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