User's Manual

Operating problems
249
Operating problems
Problem Solution
I don’t see anything on my
handheld’s screen.
Try each of these in turn:
■ Press an application button to ensure that your handheld is
turned on.
■ Tap the Brightness icon in the upper-right corner of the
Graffiti
®
writing area. If the Brightness dialog box appears,
adjust the brightness by pressing and holding Up on the
navigator for a few seconds. If this doesn’t work, press and
hold Down on the navigator for a few seconds.
■ If your handheld was exposed to cold, make sure it is at
room temperature.
■ Charge your handheld.
■ Perform a soft reset. If your handheld still doesn’t turn on,
perform a hard reset. See “Resetting your handheld” in
Appendix A.
IMPORTANT
With a hard reset, all records and entries stored
in your handheld are erased. Never perform a hard reset
unless a soft reset does not solve your problem. You can
restore any data previously synchronized with your computer
during the next HotSync
®
operation.
I get a warning message
telling me my handheld
memory is full.
■ Purge records from Date Book and To Do List. This deletes
To Do List items and past Date Book events from the
memory of your handheld. See “Purging records” in
Chapter 4. You must perform a HotSync operation to
recover the memory.
■ Delete unused memos and records. If necessary, you can
save these records. See “Deleting records” in Chapter 4. You
must perform a HotSync operation to recover the memory.
■ If you have installed additional applications on your
handheld, remove them to recover memory. See “Removing
applications” in Chapter 4.
My handheld keeps turning
itself off.
Your handheld is designed to turn itself off after a period of
inactivity. This period can be set at 30 seconds or at one, two,
or three minutes. Check the Auto-off after setting on the Power
Preferences screen. See “Power Preferences” in Chapter 17.
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