User's Manual

Wi-Fi problems
385
Wi-Fi problems
Query: Need 802.11b radio and Wi-Fi problems and solutions.
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:
■ The name and version of the operating system you are using
■ The actual error message or state you are experiencing
■ The steps you take to reproduce the problem
■ The version of handheld software you are using and available memory
■ The wireless service provider’s name
■ The software version of your 802.11b radio
To find your handheld version and memory information:
1. Press the Home .
2. Press Command Stroke + L.
Alternately, press Function + Menu , and then select Info on the App
Menu.
NOTE Thousands of third-party add-on applications have been written for
Palm OS handhelds. Unfortunately, we are not able to support such a large
number of third-party applications. If you are having a problem with a third-
party application, please contact the developer or publisher of that software.
3. Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.
To find your wireless service provider’s name and 802.11b radio software version:
1. Press the Home .
2. Tap the Preferences icon .
Problem Solution
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DRAFT Palm, Inc. Confidential