User's Manual

Appendix B Frequently Asked Questions
384
Recharging problems
Security and VPN problems
Query: Need more security and VPN problems and solutions.
Problem Solution
When I place my handheld in
the cradle, the indicator light
does not go on.
■ Confirm that your handheld is well seated in the cradle.
■ Confirm that your recharger cable is properly connected to
the back of the cradle’s USB or serial port connector that
plugs into your computer.
■ Confirm that your recharger is plugged into an AC outlet
that has power.
■ If you have not used your handheld for a long period, such
as an extended vacation, the battery may not contain
enough charge to power the indicator light. After your
handheld has recharged, the indicator light will function
normally.
Problem Solution
I forgot the password, and my
handheld is not locked.
First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you delete
the password, the HotSync process backs up all entries,
whether or not they are marked private. Then you can follow
these steps to restore your private entries:
■ Use the Palm Desktop software and the cradle or infrared
communication to synchronize your data.
■ Tap Forgotten Password in Security to remove the
password and delete all private records.
■ Perform a HotSync operation to synchronize your data and
restore the private records by transferring them from your
computer to your handheld.
I forgot the password and my
handheld is locked.
First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See “Performing a hard reset” in
Appendix A for more information.
DRAFT Palm, Inc. Confidential