User's Manual

Appendix B Frequently Asked Questions
382
I can’t perform an IR HotSync
operation.
■ On a Windows computer, be sure the HotSync Manager is
running and the Serial Port for local operations is set to the
simulated port for infrared communication.
See “Conducting IR HotSync operations” in Chapter 17 for
details.
■ On a Mac, open the HotSync Software Setup window and
be sure that HotSync Manager is enabled and that the IR
Port Connection Setting is set to On. See “Conducting IR
HotSync operations” in Chapter 17 for more information.
■ On your handheld, be sure the HotSync application is set to
Local, with the option IR to PC/Handheld.
■ Be sure the IR port of your handheld is aligned directly
opposite to, and within a few inches of, the infrared device
of your computer.
■ IR HotSync operations do not work after you receive a low
battery warning. Check the battery power of your
handheld. Recharge the internal battery.
When I press the HotSync
button on the cradle, nothing
happens on Palm Desktop
software and my handheld
times out.
■ Make a copy of your Palm folder. Uninstall, and then
reinstall, Palm Desktop software.
■ Turn on your handheld and press the Home . Tap the
HotSync icon, and then tap Local.
When I perform a HotSync
operation, my information
does not transfer to Palm
Desktop software.
■ If you perform a HotSync operation for more than one
device, make sure the correct user is active on the Palm
Desktop software.
■ If you have performed a HotSync operation successfully
but you cannot find the data from your handheld on Palm
Desktop software, check to see that you have the correct
user name selected for viewing data.
■ On a Windows computer, click the HotSync Manager and
choose Custom. Check that all conduits are set to
synchronize files.
■ On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, choose Conduit Settings.
Select your username from the User pop-up menu, and
check that the correct conduit is active.
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