User's Manual

HotSync problems
379
I performed a HotSync
operation, but one of my
applications did not
synchronize.
■ On a Windows computer, click the HotSync Manager and
choose Custom. Check that the correct conduit is active.
■ On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, choose Conduit Settings.
Select your username from the User pop-up menu, and
check that the correct conduit is active.
I am using Outlook as my PIM,
but I cannot do a HotSync
operation.
■ Click the HotSync Manager and choose Custom. Check that
the correct conduit is active.
■ Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure the correct conduit is
selected.
I cannot launch the HotSync
Manager.
■ If you are using the optional serial cradle, or if you are
performing a HotSync operation using a modem, make
sure you are not running another program, such as America
Online, that uses the serial port you selected in the Setup
dialog box.
■ Back up the Palm Desktop software, uninstall it, and then
reinstall it.
I tried to perform a local
HotSync operation, but it did
not complete successfully.
■ Make sure your handheld is seated in the cradle correctly.
■ Check the connection between the HotSync cradle and the
USB or serial port on your computer.
■ Make sure the username you selected in Palm Desktop
software matches the username assigned to your handheld.
■ Make sure the date on your computer matches the date on
your handheld.
■ Read the HotSync Log for the user account for which you
are performing a HotSync operation.
On a Windows computer, try each step in turn:
■ Make sure HotSync Manager is running. If it is running,
close it, and restart it.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
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