User's Manual

Appendix B Frequently Asked Questions
378
HotSync problems
I created an event in Date Book,
but it doesn’t appear in the
Week View.
In the Week View, you cannot select overlapping events that
have the same start time. If you have two or more events with
the same start time, choose the Day View to see the
overlapping events.
My vCard or vCal e-mail
attachment isn’t forwarding
correctly.
Palm Desktop software provides several features that interact
with e-mail client software on a Windows computer. In order
for these features to work correctly, the e-mail client software
must be properly configured. Follow these steps to check the
configuration:
1. Click the Windows Start menu, and then select Settings.
2. Select Control Panel.
3. Select Internet Options, and then click the Programs tab.
4. Make sure that the E-mail field is set to the correct E-Mail
client software.
5. Click OK.
6. Start the e-mail client software and make sure it is
configured as the default MAPI client. Consult the
documentation for your desktop E-Mail application for
more information.
Problem Solution
I cannot perform a HotSync
operation; what should I check
to make sure I am doing it
correctly?
Make sure the HotSync cradle is connected securely.
On a Windows computer try these steps:
■ Check the Windows system tray to make sure the HotSync
Manager is running. If it is not, open Palm Desktop
software.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog box.
It should be set to the port where you connected the
HotSync cradle.
On a Mac computer, try the following:
■ Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and
enable HotSync Manager on the HotSync Controls tab.
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