User's Manual

Setting up and managing e-mail accounts
145
NOTE Information about your e-mail account is available from the e-mail provider.
Depending on the type of e-mail service you have, you may be able to access this
information by going to the e-mail provider’s web site or by contacting the provider’s
customer support.
Using a corporate e-mail account
If you want to access e-mail on your handheld using your corporate e-mail
account, you create this account on your handheld in exactly the same way as any
other account (see “Setting up a network e-mail account” later in this chapter),
with one exception: for a corporate e-mail account, you may need to set up a virtual
private network (VPN). See the following section “VPNs” for information.
With a corporate e-mail account, you can access the following types of mail servers,
among others:
■ Microsoft Exchange
■ Domino
■ Sun iPlanet
See “Creating a network e-mail account” later in this chapter for instructions on
setting up a corporate e-mail account on your handheld.
VPNs
If you want to access e-mail on your handheld using your corporate e-mail
account, you may need to set up a virtual private network (VPN) on your
handheld. A VPN enables you to log into your corporate mail server through the
company’s firewall (security layer). Without a VPN, you cannot “break through”
the firewall to gain access to the mail server.
You need to set up a VPN to access corporate e-mail in either of the following two
situations:
■ Your company’s network is located outside of the firewall
■ You company’s network is located inside the firewall, but you are trying to
access the network from outside the firewall (for example, from a public
location or at home)
NOTE Check with your company’s server administrator to see if a VPN is required to
access the corporate network.
See (X-REF) for instructions on setting up a VPN on your handheld. See “Creating
a network e-mail account” later in this chapter for information on choosing your
VPN connection in the VersaMail application (after you have set it up on your
handheld) for sending and receiving e-mail.
NOTE You cannot use push mail with notification or scheduled sending retry of
e-mail with accounts that use a VPN connection. See “Push mail with notification”
and “Send retry” later in this chapter for information.
DRAFT Palm, Inc. Confidential