Warranty Information

product is real leather but the back, sides or less visible parts are an artificial material,
usually vinyl, matched to look like leather.
Fabric – One (1) year warranty
The Palliser warranty covers all fabric materials against seam slippage fraying, and splitting.
The Palliser warranty does not cover tearing, relaxing, pilling, shrinking or fibre migration.
Flattening of nap on velvet or high pile chenille and microfibre are inherent characteristics
of a soft, plush fabric, and are in no way considered manufacturer’s defects.
Frame, suspension, foam and mechanism
Three (3) years non-prorated warranty.
LABOUR WARRANTY – COVERAGE AND LIMITATIONS
Palliser offers a one (1) year warranty for labour and workmanship applying to all
upholstered furniture manufactured by Palliser. Palliser products are warranted to the
original retail consumer to be free from manufacturing and parts defects. The warranty
takes effect from the date of delivery to the original retail consumer.
Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original
retail consumer, customary labour rates to repair or replace the defective parts. Under
this warranty, the sole liability of Palliser is limited to repair, or at its sole option, parts
replacement. Shipping charges for replacement parts will be assessed after the first year
of warranty. Should service be required under the first year of warranty then the initial
service inspection will be covered by Palliser. Palliser will not be responsible for any
transportation costs with the exception of extenuating circumstances and as approved
in advance by Palliser. For clarity, should inspection deem that no repair is necessary then
initial service fee will be payable by end consumer to the third party.
After one (1) year, the original retail consumer will be responsible for all costs related to
labour. See Parts Warranty above for details.
The term “defect” as it is used in this warranty is defined as a flaw or deficiency that
affects the intended use for which the product was manufactured.
The Palliser warranty provides coverage to the original retail consumer only where the
purchase has been made from an authorized retailer of Palliser and therefore is non-
transferable to any second or third party.
Palliser does not endorse and is not responsible for coverage of any extended warranty
plan consumer may purchase through their retailer.
The special Palliser identity labels found underneath your product are your guarantee of
the quality and authenticity of your Palliser product. Removal or attempted removal of
such tags will void this warranty.
ENGLISH