Warranty Information

MY COMFORT SOFA BEDS

My Comfort Sleeper mechanism

Five (5) year, warranted against material and manufacturing defects.

My Comfort Serta

Sleeper Mattress

Ten (10) year non-prorated, warranty provided by Serta® following their guidelines and

speciﬁcations. Mattresses are warranted against material and manufacturing defects.

Sofa beds are not designed for everyday use. As such, our warranty will be voided under

those circumstances

Seat Cushion Foam and Fibre-ﬁlled Components – Five (5) year

pro-rated warranty.

Seat cushions are warranted against collapsing. All cushions will soften with use and

will conform to the shape of the user. This softening is considered normal wear and is

in no way considered a manufacturer’s defect. For more consistent relaxing of your seat

cushions, change your seating position regularly and use each seat cushion in rotation

equally. Fibre-ﬁlled and ﬁbre-wrapped seat cushion tops, backs and arms will lose loft

or fullness with prolonged use. Regular ﬂufﬁng will help prevent internal ﬁbres from

matting and help to prolong the vibrancy of these products.

Power Recliner Motors – Three (3) year warranty

Power recliner motors are warranted against manufacturing defects.

Electronic Components – One (1) year warranty

Electronic components are warranted against manufacturing defects. Battery packs are

not recommended for use with LED/USB options.

Accessories – One (1) year warranty

Optional accessories such as Palliser’s black or metal tray tables, wineglass holder, ﬂex

light and feet are warranted against manufacturing defects.

QUANTUM CHAIRS

Cover (leather and fabric) and tailoring

Leather – Five (5) year pro-rated warranty

The Palliser warranty covers all leathers against tearing, splitting and cracking. Leather is

a natural material and, as such, each hide reﬂects its own characteristics.

Bonded Leather, Vinyl, Leather Match, Polyurethane – One (1) year warranty

The Palliser warranty covers all bonded, vinyl, leather match, and polyurethane materials

against splitting, cracking, and peeling.

Bonded leather is a term used for an upholstery material made as a layered structure

with a center core fabric (usually polyester) for strength, a backing layer of shredded

leather ﬁbres and a polyurethane coating on the top that is embossed with a leather-like

texture. It is NOT genuine leather. It does not have the same properties as leather and

should not be represented as such.

Leather Match is a term used to describe an upholstered product where a portion of the

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