Warranty Information

a natural material and, as such, each hide reflects its own characteristics. On average,
four to five hides are used on most Palliser sofas.
Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands,
neck growth marks, nicks, scratches, wrinkles and relaxing are natural characteristics of
leather and are not considered defects.
Bonded Leather, Vinyl, Leather Match, Polyurethane – One (1) year warranty
The Palliser warranty covers all bonded, vinyl, leather match and polyurethane materials
against splitting, cracking, and peeling.
Bonded leather is a term used for an upholstery material made as a layered structure
with a center core fabric (usually polyester) for strength, a backing layer of shredded
leather fibres and a polyurethane coating on the top that is embossed with a leather-like
texture. It is NOT genuine leather. It does not have the same properties as leather and
should not be represented as such.
Leather Match is a term used to describe an upholstered product where a portion of the
product is real leather but the back, sides or less visible parts are an artificial material,
usually vinyl, matched to look like leather.
Fabric – One (1) year warranty
The Palliser warranty covers all fabric materials against seam slippage fraying and
splitting. The Palliser warranty does not cover tearing, relaxing, pilling, shrinking
or fibre migration. Flattening of nap on velvet or high pile chenille and microfibre
are inherent characteristics of a soft, plush fabric and are in no way considered
manufacturer’s defects.
Frames, Springs or Webbing – Ten (10) year warranty
Wood frames, springs, coils or webbing carry a ten (10) year warranty against breakage.
Springs, coils or webbing are covered for breakage due to metal fatigue or pulling loose
from wood frames. Metal frames are warranted against breakage for a period of two (2)
years under normal household use.
Motion Reclining Mechanisms – Seven (7) year warranty
Reclining mechanisms are warranted against material and manufacturing defects.
Warranty is limited to suppliers’ availability of parts.
Lift and reclining mechanisms are designed to support a weight of up to 300 lbs. in a
residential use application.
Palliser Sofa beds - Two (2) year warranty
Sofa bed mechanisms and sofa bed mattresses are warranted against material and
manufacturing defects. Sofa beds are not designed for everyday use. As such, our
warranty will be voided under those circumstances.
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