Packard Bell EasyNote TK11BZ/TK13BZ SERVICEGUIDE
Revision History Refer to the following table for the updates made to this Packard Bell EasyNote TK11BZ/TK13BZ service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD Website. For more information, go to http://csd.acer.com.tw.The information in this guide is subject to change without notice. Copyright Copyright © 2010 by Packard Bell Incorporated. All rights reserved.
The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names are shown in italics. Example: the DRS5 User's Guide /usr/local/bin/fd the /TPH15spool_M program Computer output (text that represents information displayed on a computer screen, such as menus, prompts, responses to input, and error messages) are shown in constant width.
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CHAPTER 1 Hardware Specifications Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard Disk Drive (AVL components) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Disk Drive (AVL components) (Continued) . . . . . . . . . . . . . . . . . . . . . Super-Multi Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LED 15.6” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LCD Inverter (not available with this model) . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 3 Machine Maintenance Procedures Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Maintenance Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fan Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35 Heatsink Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36 Heatsink Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37 LCD (Liquid Crystal Display) Module Removal . . . . . . . . . . . .3-39 LCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40 DC-IN Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 5 Jumper and Connector Locations Mainboard Jumper and Connector Locations . . . . . . . . . . . . . . 5-3 USB Board Jumper and Connector Locations. . . . . . . . . . . . . . . 5-5 Power Board Jumper and Connector Locations. . . . . . . . . . . . . 5-6 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . . . 5-7 Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 Clear CMOS Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Audio Subsystem . . . . . . . . . . .
LCD Inverter (not available with this model) . . . . . . . . . . . . . . . . . . . . . . . . Display Supported Resolution (LCD Supported Resolution) . . . . . . . . . . . . Display Supported Resolution (GPU Supported Resolution) . . . . . . . . . . . . Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3G Card (not available in this model). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio Codec and Amplifier . . . . . . . . . . . .
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Hardware Specifications and Configurations Features 0 The following is a summary of the computer’s many features: Operating System 0 Genuine Windows® 7 Home Premium 64-bit Genuine Windows® 7 Home Basic 64-bit Genuine Windows® 7 Starter Platform 0 AMD E-Series processor E-350 (512 KB / 1 MB L2 cache, 1.
Graphics 0 ATI Radeon™ HD 6310 Graphics with 256 MB of dedicated system memory, supporting Unified Video Decoder 3 (UVD3), OpenCL® 1.1, Open GL 3.1, OpenEXR High Dynamic-Range (HDR) technology, Shader Model 5.0, Microsoft® DirectX® 11 Dual independent display support 16.7 million colors External resolution / refresh rates: VGA port up to 2560 x 1600: 60 Hz HDMI® port up to 1920 x 1080: 60 Hz MPEG-2/DVD decoding VC-1 and H.
WPAN: Bluetooth® 3.0+HS LAN: Gigabit Ethernet, Wake-on-LAN ready Dimension and Weight 0 381 (W) x 253 (D) x 31/34.14 (H) mm (15 x 9.96 x 1.22/1.34 inches) 2.6 kg (5.72 lbs.) with 6-cell battery pack Power Adapter and Battery 0 ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes Power adapter 3-pin 65 W AC adapter: 95 (W) x 50 (D) x 25.4 (H) mm (3.74 x 1.96 x 1 inches) 216 g (0.47 lbs.
Optional Items 0 1/2/4 GB DDR3 1066 MHz soDIMM module 4400 mAh 6-cell Li-ion battery pack 3-pin 65 W AC adapter Warranty 0 One-year International Travelers Warranty (ITW) Software 0 Productivity Packard Bell MyBackup Solution Packard Bell Power Management Packard Bell Recovery Management Packard Bell Social Networks Adobe® Flash® Player 10.1 Adobe® Reader® 9.
Environment 0 Temperature: Operating: 5°C to 35°C Non-operating: -20°C to 65°C Humidity (non-condensing): Operating: 20% to 80% Non-operating: 20% to 80% Hardware Specifications and Configurations 1-9
Notebook Tour 0 Top View 0 1 2 3 4 11 5 6 7 8 9 Figure 1-1. 10 Top View Table 1-1. Top View # Icon Item Description 1 Webcam Web camera for video communication (for selected models). 2 Microphone Internal microphone for recording sound.
Table 1-1. Top View (Continued) # Icon Item Description 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output. 4 HDD Indicates when the hard disk drive is active. Communication indicator Indicates the computer’s wireless connectivity device status. 5 Power button Turns the computer on and off. 6 Keyboard For entering data into your computer. 7 Palmrest Comfortable support area for your hands when you use the computer.
Closed Front View 0 1 Figure 1-2. Closed Front View Table 1-2. Closed Front View # 1 1-12 Icon Item 2-in-1 card reader Description Accepts Secure Digital (SD), MultiMediaCard (MMC). Note: Push to remove/install the card. Only one card can operate at any given time.
Rear View 0 1 Figure 1-3. Rear View Table 1-3. Rear View # Icon 1 Item Battery bay Description Houses the computer’s battery pack.
Left View 0 1 Figure 1-4. 2 3 4 5 6 Left View Table 1-4. Left View # Icon Item Description 1 DC-in jack Connects to an AC adapter 2 External display (VGA) port Connects to a display device (e.g. external monitor, LCD projector). 3 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 4 HDMI Connect to HDMI devices 5 USB 2.0 ports Connect to USB 2.0 devices (e.g. USB mouse, USB camera). 6 Microphone-in jack Accepts input from external microphones.
Right View 0 1 Figure 1-5. 2 3 4 5 6 Right View Table 1-5. Right View # Icon Item Description 1 USB 2.0 ports Connect to USB 2.0 devices (e.g. USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
Base View 0 1 2 4 3 Figure 1-6. Base View Table 1-6. Base View # Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Hard disk bay Houses the computer's hard disk (secured with screws). Memory compartment Houses the computer's main memory. Battery lock Locks the battery in position.
Touchpad Basics 0 1 2 3 Figure 1-7. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse. Tapping on the Touchpad is the same as clicking the left button. Table 1-7. Touchpad Function Main TouchPad (1) Left Button (2) Execute Tap twice (at the same speed as double-clicking a mouse button).
Using the Keyboard 0 The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-8. Keyboard Lock Keys Lock Keys 0 The keyboard has three lock keys which can be toggled on and off. Table 1-8. Keyboard Lock Keys Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys 0 The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-10. Windows Keys Key Windows Logo key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys 0 The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-9. Keyboard Hotkeys To activate hotkeys, press and hold the key before pressing the other key in the hockey combination. Table 1-11. Keyboard Hotkeys Hot key Icon Function Description + Backup Management Launches the backup application.
Table 1-11. Hot key Keyboard Hotkeys (Continued) Icon Function Description + Forward Performs a forward scan in multimedia applications. + Brightness Down Decreases the screen brightness. + Brightness Up Increases the screen brightness. Social Networking Key Launches a social networking website (user configurable). Volume Up Increases the sound volume. Volume Down Decreases the sound volume. Speaker toggle Turns the speakers on and off.
System Block Diagram Figure 1-10.
Specification Tables 0 Computer specifications Item Metric Imperial Length 26.0 cm 10.23 in Width 35.7 cm 14.05 in 3.0 to 3.6 cm 1.16 to 1.43 in Weight (equipped with optical drive, flash drive, and battery) 2.54 kg 5.6 lbs Weight (equipped with optical drive, flash drive, and without battery) 2.32 kg 4.78lbs Dimensions Height (front to rear) Input power Operating voltage 19.0 V dc @ 3.42 A - 65 W Operating current 3.
System Board Major Chips Item Specification Core logic AMD Hudson M1 uFCBGA-605-ball VGA ATI Mobility Radeon™ HD 6310M APU ATI Mobility Radeon™ HD 6470M GPU LAN Atheros AR8151 for Giga LAN Controller USB 2.0 AMD Hudson M1 USB 3.0 N/A Super I/O controller AMD Hudson M1 Bluetooth Atheros BU12/ Broadcom BCM2070 Wireless Atheros HB95/ HB97, Broadcom 43225 PCMCIA N/A Audio codec Conexant CX20584 Card reader Realtek RTS-5137 eSata N/A Processor Item Specification CPU type AMD E350(1.
Processor Specifications Item CPU Speed Cores/ Threads Bus Speed Mfg Tech (GHz) Cache Size Package Voltage (nm) E-350 1.6 GHz 2 Cores APU 40 nm 1 MB FT1 0.8-1.25V E-350 1.6 GHz 1 Cores APU 40 nm 512 KB FT1 0.8-1.
System Memory Item Specification Memory controller Built in at APU Memory size 512MB,1GB,2GB,4GB DDR3 RAM DIMM socket number 2 Supports memory size per socket 4 GB Supports maximum memory size 8 GB Supports DIMM type Support DDR III 800/1066Mhz SDRAM memory interface design Supports DIMM Speed 800/1066Mhz SDRAM Support DIMM voltage 1.
BIOS Item Specification BIOS vendor Insyde BIOS Version 1.00 BIOS ROM type MX25L1606EM2I-12G, EN25F16-100HIP, W25Q16BVSSIG BIOS ROM size 2MB Features Insyde code base Flash ROM 2 MB Support Acer UI Support multi-boot Suspend to RAM (S3)/Disk (S4) Various hot-keys for system control Support SMBIOS 2.5,PCI2.1.
LAN Interface Item Specification LAN Chipset AR8151 LAN connector type RJ45 LAN connector location JRJ45 at the left side Features Supports 10/100/1000 Keyboard Item Specification Type Acer 2010 AC7T flat keyboard Total number of keypads 103-US/104-UK & 107-JP keys Windows logo key Yes Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes Features 1-28 Phantom key auto detect Overlay numeric keypad Support independent pgdn/pgup/pgup/home/end k
Hard Disk Drive (AVL components) Item Vendor & Model Name Specification HTS545016B9A300 MK1665GSX ST9160314AS WD1600BPVT-22ZEST0 HTS545025B9A300 MK2565GSX ST9250315AS WD2500BPVT-22ZEST0 HTS545032B9A300 MK3265GSX ST9320310AS WD3200BPVT-22ZEST0 160 250 320 512, 512, 512, 4096 512, 512, 512, 4096 512, 512, 512, 4096 2, 1, 2, 1 2, 2, 2, 1 3, 2, 2, 2 1 1 2, 1, 1, 1 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) 5400 Performance Specifications Buffer size 8MB
Hard Disk Drive (AVL components) (Continued) Item Vendor & Model Name Specification HTS545050B9A300 MK5065GSX ST9500325AS WD3200BPVT-22ZEST0 MK6465GSX WD6400BPVT-22HXZT1 MK7559GSXP WD7500BPVT-22HXZT1 500 640 750 512, 512, 512, 4096 512, 4096 4096 4, 4, 4, 3 4 4 2 2 2 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) 5400 Performance Specifications Buffer size 8MB Interface SATA 3.
Super-Multi Drive Item Specification Vendor & Model name HLDS Super-Multi Drive DL 8X GT32N LF / SONY Super-Multi Drive DL 8X AD-7585H LF / Panasonic Super-Multi Drive DL 8X UJ890 / PLDS Super-Multi Drive DL 8X DS-8A5SH / HLDS Super-Multi Drive DL 8X GT34N LF / PIONEER Super-Multi Drive DL 8X DVR-TD10RS LF / Panasonic Super-Multi Drive DL 8X UJ8A0 / TSST Super-Multi Drive DL 8X TS-L633F Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained: Max 3.
LED 15.6” Item Vendor & Model name Specification AUO/B156XW02 V6 (HW:0A) AUO/B156XW02 V2 (HW:4A) Samsung/LTN156AT02-A11 LG/LP156WH2-TLEA CMO/N156B6-L0B CPT/ CLAA156WB11A Screen Diagonal (mm) 394.91 mm Active Area (mm) 344.23 mm x 193.54 mm Display resolution (pixels) 1366 x 3(RGB) x 768 Pixel Pitch (mm) 0.252mm × 0.
Display Supported Resolution (LCD Supported Resolution) Resolution 16 bits 32 bits ATI 800x600p/60Hz 4:3 Yes Yes Yes 1024x768p/60Hz 4:3 Yes Yes Yes 1280x720/60Hz 16:9 Yes Yes Yes 1280x768/60Hz 16:10 Yes Yes Yes 1360x768/60Hz 16:9 Yes Yes Yes 1366x768/60Hz 16:9 Yes Yes Yes 2048x1536:85Hz (AS5253G Only) Yes Yes Yes 2560x1620: 60Hz (AS5253 Only) Yes Yes Yes Graphics Controller Item Specification UMA VGA Chip PX AMD APU integrated VGA Supports Supports for DX11, UVD3.
Bluetooth Interface Item Specifications Chipset Atheros BU12/ Broadcom BCM2070/ Broadcom Data throughput TX 1.2Mbits/sec RX 1.2Mbits/sec Protocol 3.0+HS Interface USB 2.0 Connector type SM06B-XSRK-ETB Supported protocol USB 1.1 Bluetooth Module Item Controller Specifications Atheros BU12/ Broadcom BCM2070/ Broadcom Feature Mini USB module with built-in antenna Bluetooth 3.0 Camera Item Vendor & Model Type 1-34 Specification Chicony CNF9157 Lite-on 09P2SF119 Suyin HF1315-S32B-OV01 1.
Mini Card Item Specification Number supported 1 Features 1 mini card slot (for WLAN or WLAN/WiMax) 3G Card (not available in this model) Item Specification Features Audio Codec and Amplifier Item Audio Controller Features Specification Conexant CX20584 Two stereo DAC support 16/20/24-bit PCM for two independent playback (multiple streaming) Two stereo ADC supports 16/20/24-bit PCM format for two independent recording All DACs support independent 44.
Item Specification Resolution Support 16/24bit PCM Compatibility HD audio Interface Sampling rate Sample rate up to 192Khz resolution VSR (Variable Sampling Rate) Internal microphone Yes Internal speaker/quantity Yes/(2W speakers x1) Wireless Module 802.11b/g/n Item Specification Chipset Atheros HB95/ HB97, BCM943225 Data throughput 11~54 Mbps, up to 270 Mbps for Draft-N Protocol 802.
Battery Item Specification PANASONIC AS10D56 Vendor & Model name SANYO AS2010D31 SIMPLO AS10D71/75 SONY AS2010D41 SAMSUNG AS2010D61 PANASONIC AS10D51 Battery Type Li-ion Pack capacity 2200 mAh 2900 mAh Number of battery cell 6 4 Package configuration 3S2P 4S1P VRAM Item Specification Chipset Seymour Memory size 512MB Interface PCIE GENII USB Port Item Specification USB compliance level USB2.
AC Adapter Item Specification Input rating 65w Maximum input AC current 65w:3.42A at 100V Inrush current 12t at 264V Efficiency Refer to EPA 5.0 System Power Management Item Specification Mech. Off (G3) Al devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
System LED Indicator Item Lock Specification N/A System state Blue color solid on: System on Blue color and amber color off: System off Amber color blinking: S3 state HDD access state Reflects the activities of the HDD or Card reader access Wireless state Amber color if a wireless device is active Power button backlight Battery state Blue color solid on: System on Blue color off: System off Charging Amber solid on - Battery charging with AC Blue color solid on - Battery full Amber blinking - Batter
System Interrupt Specification Hardware IRQ System Function IRQ0 High precision event timer IRQ1 Standard PS/2 Keyboard IRQ2 Cascaded IRQ8 High precision event timer IRQ11 Ethernet controller IRQ12 PS/2 compatible mouse IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel IRQ16 High definition audio controller PCI-E standard root port PCI standard PCI-to-PCI bridge IRQ17 Standard Enhanced PCI to USB host controller IRQ18 Standard OpenHCD USB host contro
System IO Address Map I/O address (hex) System function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no.
System I/O Address Specifications I/O address (hex) System function (shipping configuration) 4D6 DMA2 extend register 4D7 - 4FF Unused C00 - C01 PCI interrupt register C14 PCI error register C50 - C51 Client management register C52 GPM port C6F ISA MISC register CD0 - CD1 Power management 2 register CD4 - CD5 BIOS RAM register CD6 - CD7 Power management register 1-42 Hardware Specifications and Configurations
CHAPTER 2 System Utilities
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 Security . . . . . . . . . .
System Utilities BIOS Setup Utility 0 This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises. To activate the utility, press F2 during POST (power-on self-test) when prompted at the bottom of screen.
BIOS 0 The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information 0 The Information tab shows a summary of computer hardware information. 3.5 CPU Type: CPU Speed: AMD Engineering Sample 1600 MHz HDD Model Name: HDD Serial Number: ATAPI Model Name: WDC WD6400BPUT - 22HX2T1 WD-WX71C50A2845 TSSTcorp CDDVDW TS-L633F System BIOS Version: VGA BIOS Version: V0.07.
Table 2-1.
Main 0 The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. 3.5 Item Specific Help System Time System Date Total Memory Video Memory [02:44:56] [10/18/2010] 8192 MB 256 MB Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode Figure 2-2. This is the help for the hour field. Valid range is from 0 to 23.
Table 2-2.
Security 0 The Security tab shows parameters that safeguard and protect the computer from unauthorized use. 3.5 Item Specific Help Supervisor Password Is: User Password Is: HDD Password Is: Clear Clear Clear Install or Change the password and the length of password must be greater than one word. Set Supervisor Password Set User Password Set HDD Password Power on Password Figure 2-3. BIOS Security Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3.
Table 2-3. BIOS Security (Continued) Parameter Description Password on Boot ! CAUTION: If Power-on-Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. Refer to Crisis Disk Recovery. Option Disabled or Enabled Shows if password is required during system boot NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer.
Removing a Password 0 Perform the following: 1. Use the and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears: Figure 2-5. Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3. Press Enter twice without typing anything in Enter New Password and Confirm New Password fields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility.
5. Press F10 to save changes and exit BIOS Setup Utility. If the verification is OK, the screen will show as follows. Figure 2-7. Setup Notice The password setting is complete after the user presses Enter. If the password entered does not match the current password, the screen shows the Setup Warning dialog. (Figure 2-8) Figure 2-8. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-9). Figure 2-9.
Boot 0 The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard DVD hard disk drive drive in the module bay Use and keys to select a device and press F5 or F6 to change the value. 3.5 Item Specific Help Boot priority order: 1. Network Boot: Atheros Boot Agent 2. USB FDD: 3. HDD0: WDC WD6400BPVT-22HXZT1 4. USB HDD: 5. USB CDROM: 6.
Exit 0 The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. 3.5 Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Figure 2-11. Exit System Setup and save your changes. BIOS Exit Table 2-4 describes the parameters in Figure 2-11. Table 2-4. Exit Parameters Parameter Description Exit Saving Changes Exit BIOS utility and save setup item changes to system.
BIOS Flash Utilities 0 BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used. NOTE: NOTE: Do not install memory related drivers (XMS, EMS, DPMI) when Flash is used.
DOS Flash Utility 0 Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. 3.5 Item Specific Help Boot priority order: 1. Network Boot: Atheros Boot Agent 2. USB FDD: 3. HDD0: WDC WD6400BPVT-22HXZT1 4. USB HDD: 5. USB CDROM: 6.
4. Execute XEWX100.BAT to update BIOS. Flash process begins as shown in Figure 2-13. C:\>zq8_006t Reading file... Flash package mode. Option: /bios /ecbp Please do not remove the AC power! Insyde Flash Utility for InsydeH20 Version 1.3z Initializing Current BIOS Model name : ZQ8 New BIOS Model name : ZQ8 Current BIOS version: V0.06t New BIOS version: V0.06t Updating Block at FFE85000 Figure 2-13. DOS Flash Process 5. Flash is complete when the message, Flash Programming Complete is shown.
WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable. 2. Click OK to begin update. A progress screen is shown. (Figure 2-15) Figure 2-15.
Remove HDD/BIOS Password Utilities ! 0 CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk Recovery. This section provides details about removing HDD/BIOS passwords. Remove HDD Password as follows: NOTE: NOTE: If the HDD password is incorrectly entered three times, an error is generated. (Figure 2-16) Figure 2-16. Password Error Status To reset the HDD password, perform the following: 1.
4. Execute UnlockHD.exe (Figure 2-19) to create a password unlock code. Use the format with the code noted in the Figure 2-18. Example: UnlockHD 76943488 The command generates a password which can be used for unlocking the HDD. Password: 46548274 Figure 2-19. Unlock Password 5. On original device, enter password (Figure 2-19) in Enter Unlock Password dialog (Figure 2-18).
Removing BIOS Passwords 0 (Hardware method) To clear User or Supervisor passwords, open the DIMM door and use a metal instrument to short the R582 point. Figure 2-20. CMOS Jumper (Software method) If wrong supervisor password is entered three times, the message System will halt! is displayed on screen. Figure 2-21.
If user is unable to obtain correct password then it must be removed. There are two methods to do this. Method 1: 0 If BIOS menu item Power on Password is set to Enabled, then Crisis Recovery disc must be used. Method 2: 0 If BIOS menu item Power on Password is set to Disabled. 1. Boot to DOS and execute ClearSuPw.exe. (Figure 2-22) Figure 2-22. Clear Supervisor Password Utility 2. When message Clear the SU Pws completely is displayed, supervisor password has been removed.
Cleaning BIOS Passwords ! 0 CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk Recovery. To clean the User or Supervisor passwords, perform the following steps: 1. At the DOS prompt, enter clnpwd.exe. 2. Press 1 or 2 to clean the desired password shown on the screen. Figure 2-23. Clean BIOS Password 3. The on screen message shows function success or failure.
Miscellaneous Tools 0 Using Boot Sequence Selector 0 The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to show the usage screen. (Figure 2-24) Figure 2-24. Boot Sequence Selector 3. Select the desired boot sequence by entering the corresponding sequence. For example, enter to change the boot sequence to HDD | CD ROM | LAN | Floppy.
Using DMITools 0 The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.). To update the DMI Pool, perform the following: 1. Boot to DOS. 2. Execute Dmitools.exe.
Using the LAN MAC EEPROM Utility 0 Perform the following steps to write MAC (Media Access Control) information to EEPROM: Use the MAC.BAT utility to write the MAC.CFG file to the EEPROM under DOS mode. 1. Use a text editor (Ex: Notepad) to open the MAC.CFG file. See the MAC.CFG contents in Figure 2-25 Figure 2-25. LAN MAC EEPROM Table 2-5.
Crisis Disk Recovery 0 1. Plug in the USB flash disk. 2. Select the Fast Format option and click Start. Then click Next. Figure 2-27. USB Flash Crisis Disk 3. Click Format and then Exit to complete the operation. Figure 2-28.
4. Copy the P5WE6x64.FD file to the USB flash disk root directory. P5WE6x64.fd Figure 2-29. USB Flash Crisis Disk NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory. 5. Plug in the USB Flash Disk without AC plug. 6. Press Fn + Esc keys and hold them down, then plug in AC power. The power button flashes orange. 7. Press Power button and the system will enter crisis mode to flash the BIOS.
2-28 System Utilities
CHAPTER 3 Machine Maintenance Procedures
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Recommended Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5 Maintenance Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7 Battery Pack Removal . . . . . . . . . . . . . .
LCD Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40 DC-IN Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41 DC Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42 LCD Bezel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45 Camera Module Removal . . . . . . . . . . . . . . . . . . . . .
3-4
Machine Maintenance Procedures Introduction 0 This chapter contains general information about the computer, a list of tools needed to do the required maintenance and step by step procedures on how to remove and install components from the computer. General Information 0 The product previews seen in the following procedures may not represent the final product color or configuration. Cable paths and positioning may also differ from the actual model.
Maintenance Flowchart 0 The flowchart in Figure 3-1 shows a graphic representation of the module removal and installation sequences. It shows information on what components may need to be removed and installed during servicing.
Getting Started 0 Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order of the sequence to avoid damage to any of the hardware components. Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2. Remove all cables from system. A Figure 3-2. AC Adapter Outlet 3. Put system on a stable work surface.
Battery Pack Removal 0 1. Put computer on flat surface, battery side up. 2. Push battery lock/unlock latch (A) to unlock position. (Figure 3-3) 3. Push and hold battery release latch (B) to release position. (Figure 3-3) 4. Lift battery pack (C) from battery bay. (Figure 3-3) C B A Figure 3-3. + Battery IMPORTANT: Follow local regulations for battery (C) disposal. (Figure 3-3) Battery Pack Installation 0 1. Hold latch (B) in release position and install battery (C). (Figure 3-3) 2.
Dummy Card Removal 0 1. Push dummy card (A) in to release it from the spring latch. (Figure 3-4) 2. Remove dummy card (A). (Figure 3-4) A Figure 3-4. Dummy Card Dummy Card Installation 0 1. Insert dummy card (A). (Figure 3-4) 2. Push card until spring latch locks.
Keyboard Removal 0 Prerequisite: Battery Pack Removal 1. Release seven (7) latches from the keyboard. (Figure 3-5) Figure 3-5. Keyboard Latches 2. Turn the keyboard over so that the keys are face down on the palm rest (C). (Figure 3-6) 3. Disconnect keyboard FPC (A) from mainboard connector (B). (Figure 3-6) B A C Figure 3-6.
! CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. Keyboard Installation 0 1. Put the keyboard face down on the palm rest (C). (Figure 3-6) 2. Connect keyboard FPC (A) to mainboard connector (B). (Figure 3-6) 3. Turn the keyboard over and align the keyboard with the indentation in the upper cover. 4. Press down to secure the latches on the upper cover. (Figure 3-5) 5. Install battery.
ODD (Optical Disk Drive) Module Removal 0 Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) from lower cover. (Figure 3-7) B A Figure 3-7. ODD Module in Lower Cover 2. Remove ODD module (B) from ODD bay. (Figure 3-7) 3. Remove two (2) screws (C) from ODD module. (Figure 3-8) 4. Remove ODD bracket (D) from ODD module. 5. Remove ODD bezel (E) from ODD module. C E D C Figure 3-8.
ODD Module Installation 0 1. Install ODD bezel (E) on ODD module.(Figure 3-8) 2. Install ODD bracket (D) on ODD module and secure two (2) screws (C). (Figure 3-8) 3. Insert ODD module (B) into ODD module bay. (Figure 3-7) 4. Install and secure screw (A) to lower cover. (Figure 3-7) 5. Install battery. ID Size Quantity A M2.5*6.0 1 C M2.0*3.
Base Door Removal 0 Prerequisite: Battery Pack Removal 1. Locate base door (B) on lower cover. (Figure 3-9) 2. Remove two (2) screws (A). (Figure 3-9) 3. Remove door from lower cover. A B C Figure 3-9. Base Door Base Door Installation 0 1. Insert door flanges into slots (B) on lower cover. (Figure 3-9) 2. Secure door to lower cover with two (2) screws (A). (Figure 3-9) 3. Install battery pack.
DIMM (Dual In-line Memory Module) Module Removal 0 Prerequisite: Base Door Removal 1. Find DIMM (D) in the component bay. (Figure 3-10) A B C D Figure 3-10. Component Location 2. Push DIMM clips (A) outwards. (Figure 3-11) B A Figure 3-11.
3. Disconnect DIMM out of mainboard connector (B). (Figure 3-11) 4. Repeat steps 2 and 3 for remaining modules. DIMM Module Installation 0 1. Connect DIMM into mainboard connector (B). (Figure 3-11) 2. Push down on DIMM until module clips (A) lock in position. (Figure 3-11) 3. Repeat steps 2 and 3 for remaining modules. 4. Install base door.
WLAN (Wireless Local Area Network) Board Removal 0 Prerequisite: Base Door Removal 1. Find WLAN board (B) in the component bay. (Figure 3-10) 2. Disconnect main (B) and auxiliary (A) antenna cables from WLAN board. (Figure 3-12) A D B C Figure 3-12. WLAN Board 3. Remove one (1) screw (C). (Figure 3-12) 4. Remove WLAN board from mainboard connector (D). (Figure 3-12) WLAN Board Installation 0 1. Put WLAN board into mainboard connector (D). (Figure 3-12) 2. Install and secure one (1) screw (D).
RTC Battery Removal 0 Prerequisite: Base Door Removal 1. Find RTC (Real Time Clock) battery (C) on mainboard. (Figure 3-10) 2. Using plastic tweezers, push the RTC battery in using the gap in the mainboard connector (A) to release the battery. (Figure 3-13) A Figure 3-13. RTC Battery + IMPORTANT: Follow local regulations for battery (Figure 3-13) disposal. 3. Remove RTC battery from mainboard connector. (Figure 3-13) RTC Battery Installation 0 1.
HDD (Hard Disk Drive) Module Removal 0 Prerequisite: Base Door Removal 1. Find HDD module (A) in component bay. (Figure 3-14) 2. Remove one (1) screw (A). (Figure 3-14) B A Figure 3-14. HDD Module 3. Slide HDD module away from the mainboard connector (B) to disconnect it. (Figure 3-14) 4. Lift HDD module from component bay. 5. Remove four (4) screws (C) from HDD bracket (D). (Figure 3-15) C C D B C D B C Figure 3-15. HDD Module 6. Remove HDD bracket (D) from HDD module.
HDD Module Installation 0 1. Put HDD brackets onto HDD module. (Figure 3-15) 2. Install four (4) screws (C) to secure HDD brackets (D) to HDD module. (Figure 3-15) 3. Put HDD module into component bay. (Figure 3-14) 4. Slide the HDD module towards the mainboard connector (B) to secure it. (Figure 3-14) 5. Install one (1) screw (A) to secure HDD module. (Figure 3-14) 6. Install base door. ID Size Quantity A M2.5*8.0 1 C M3.0*3.
Upper Cover Removal 0 Prerequisite: HDD (Hard Disk Drive) Module Removal 1. Remove fourteen (14) securing screws from the lower cover. (Figure 3-16) Figure 3-16. Lower Cover Screw Location 2. Remove eight (8) securing screws (A) from the upper cover. (Figure 3-17) A Figure 3-17.
3. Grasp the lower cover by the ODD bay (B) and lift the upper cover up to release the latches securing it to the lower cover. (Figure 3-18) B Figure 3-18. Lower Cover Removal 4. Continue lifting along the edges of the upper cover to release the latches. (Figure 3-19) Figure 3-19. Lower Cover Removal 5. Remove the upper cover from the lower cover.
Upper Cover Installation 0 1. Align and install upper cover onto the lower cover. (Figure 3-19) 2. Press down on the edges of the upper cover to secure the latches. 3. Install and secure eight (8) screws (A) to upper cover. (Figure 3-17) 4. Install and secure fourteen (14)screws to the lower cover. (Figure 3-16) 5. Install HDD module. ID Size Quantity Green Callout M2.0*3.0 4 Red Callout M2.5*8.0 10 A M2.5*5.
Speaker Removal 0 Prerequisite: Upper Cover Removal 1. Find speaker (A) on upper cover. (Figure 3-20) A B C Figure 3-20. Upper Cover Component Location 2. Remove speaker cable (B) from cable guides (C). (Figure 3-21) 3. Remove two (2) screws (D) from upper cover. (Figure 3-21) D C B Figure 3-21. Speaker 4. Remove speaker from upper cover.
Speaker Installation 0 1. Install speaker (A) on upper cover. (Figure 3-20) 2. Install and secure two (2) screws (D). (Figure 3-21) 3. Install speaker cable (B) into cable guides (C). (Figure 3-21) 4. Install upper cover. ID D Size M2.5*3.
Power Board Removal 0 Prerequisite: Upper Cover Removal 1. Find power board (B) on upper cover. (Figure 3-20) 2. Remove power board FFC (Flat Flex Cable) (A) from upper cover. (Figure 3-22) 3. Remove one (1) screw (B). (Figure 3-22) B A Figure 3-22. Power Board 4. Remove power board from upper cover. Power Board Installation 0 1. Install power board (B) on upper cover. (Figure 3-20) 2. Install power board FFC (A) on upper cover. (Figure 3-22) 3. Install and secure one (1) screw (B) to lower cover.
Touchpad Removal 0 Prerequisite: Upper Cover Removal 1. Find touchpad (C) on upper cover. (Figure 3-20) 2. Remove touchpad FFC (A) from touchpad. (Figure 3-23) 3. Disconnect and remove touchpad FFC (A) from touchpad connector (B). (Figure 3-23) A D B C Figure 3-23. Touchpad 4. Lift plastic cover (C) securing the grounding tape and remove grounding tape (D) from touchpad. (Figure 3-23) 5. Remove touchpad from upper cover. Touchpad Installation 0 1. Install touchpad (C) on upper cover.
USB Board Removal 0 Prerequisite: Upper Cover Removal 1. Find USB (Universal Serial Bus) board (A) on lower cover. (Figure 3-24) C A B Figure 3-24. Component Location 2. Remove adhesive tape securing the USB board FFC. (Figure 3-25) 3. Disconnect USB board FFC (A) from module connector (B). (Figure 3-25) 4. Disconnect and remove USB board FFC (A) from mainboard connector (C). (Figure 3-25) C A B D Figure 3-25. USB Module 5. Remove screw (D) from lower cover. (Figure 3-25) 6.
USB Board Installation 0 1. Install USB board (F) on lower cover. (Figure 3-24) 2. Install and secure screw (D) to lower cover. (Figure 3-25) 3. Connect USB board FFC (A) to module connector (B). (Figure 3-25) 4. Connect USB board FFC (A) to mainboard connector (C). (Figure 3-25) 5. Install upper cover. ID D Size M2.5*3.
ODD Board Removal 0 Prerequisite: Upper Cover Removal 1. Find ODD board (C) on lower cover. (Figure 3-24) 2. Disconnect ODD board FFC from mainboard connector (A). (Figure 3-26) B A Figure 3-26. ODD Board 3. Remove screw (B) from lower cover. (Figure 3-26) 4. Remove ODD board from lower cover. ODD Board Installation 0 1. Install USB module (C) on lower cover. (Figure 3-24) 2. Install and secure screw (B) to lower cover. (Figure 3-26) 3. Connect ODD board FFC to mainboard connector (A).
Bluetooth Board Removal 0 Prerequisite: Upper Cover Removal 1. Find Bluetooth board (B) on upper cover. (Figure 3-24) 2. Disconnect Bluetooth cable (B) from Bluetooth board connector (A). (Figure 3-27) B A Figure 3-27. Bluetooth Module 3. Remove the Bluetooth board from the lower cover. (Figure 3-27) Bluetooth Board Installation 0 1. Connect Bluetooth cable (B) to Bluetooth board connector (A). (Figure 3-27) 2. Install and secure Bluetooth board to lower cover. (Figure 3-27) 3. Install upper cover.
Mainboard Removal 0 Prerequisite: ODD Board Removal Bluetooth Board Removal USB Board Removal 1. Find mainboard (A) on lower cover. (Figure 3-28) C E D E A B Figure 3-28. Mainboard Location 2. Remove Bluetooth cable (B) from cable guides. (Figure 3-28) 3. Disconnect LVDS cable from mainboard connector (C). (Figure 3-28) 4. Disconnect microphone cable from mainboard connector (D). (Figure 3-28) 5. Remove four (4) screws (E) from the mainboard and thermal module. (Figure 3-28) 6.
7. To avoid damage, put a nonabrasive, protective cover over the LCD panel. (Figure 3-29) Figure 3-29. Mainboard 8. Lift the mainboard from the lower cover and turn it over onto the LCD panel. (Figure 3-30) ! CAUTION: Do not remove the mainboard completely. The DC-IN cable is still connected to the mainboard. F Figure 3-30. Mainboard 9. Disconnect the DC-IN cable from the mainboard connector (F). (Figure 3-30) 10. Remove mainboard from the device.
11. Disconnect Bluetooth cable from mainboard connector (G). (Figure 3-28) G Figure 3-31. Mainboard Mainboard Installation 0 1. Connect Bluetooth cable to mainboard connector (G). (Figure 3-31) 2. Put computer with the LCD module flat on the surface. (Figure 3-29) 3. Put a nonabrasive, protective cover over the LCD panel. (Figure 3-29) 4. Connect DC-IN cable to mainboard connector (F). (Figure 3-30) 5. Put mainboard into lower cover. (Figure 3-28) 6. Install and secure four (4) screws (E) to mainboard.
Fan Removal 0 Prerequisite: Mainboard Removal 1. Find fan (A) on mainboard. (Figure 3-32) C A B Figure 3-32. Fan Location 2. Disconnect fan cable from mainboard connector (B). (Figure 3-32) 3. Remove adhesive tape (C) securing the fan to the heatsink. (Figure 3-32) 4. Remove fan from heatsink. Fan Installation 0 1. Put flat edge of fan next to heatsink. (Figure 3-32) 2. Secure fan to heatsink with adhesive tape (C). (Figure 3-32) 3. Connect fan to mainboard connector (B). (Figure 3-32) 4.
Heatsink Removal 0 Prerequisite: Fan Removal 1. Find heatsink (A) on mainboard. (Figure 3-33) 2. Remove four (4) thermal screws (B) from heatsink. (Figure 3-33) 3. Loosen two (2) captive screws (C) from heatsink. (Figure 3-33) C 3 2 B 1 4 B Figure 3-33. Thermal Module 4. Remove heatsink from mainboard. Figure 3-34.
Heatsink Installation + 0 IMPORTANT: Apply suitable thermal grease and make sure all heat pads are in position before replacing module. ! CAUTION: Thermal grease can damage mainboard. Use caution when applying. The following thermal grease types are approved for use: Silmore GP50 Honeywell Jet Motor 7762 The following thermal pads are approved for use: Eapus XR-PE 1.
ID B 3-38 Size ICW50 CPU Thermal Screw Quantity Screw Type 4 Machine Maintenance Procedures
LCD (Liquid Crystal Display) Module Removal 0 Prerequisite: Mainboard Removal 1. Remove four (4) screws (A) from LCD hinges. (Figure 3-36) A A Figure 3-36. LCD Hinge Screws 2. Remove the upper cover from the LCD module. (Figure 3-37) Figure 3-37.
! CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. LCD Module Installation 0 1. Align LCD hinges with the hinge guides on the upper cover. (Figure 3-37) 2. Install and secure four (4) screws (A). (Figure 3-36) 3. Install mainboard. ID A 3-40 Size M2.5*5.
DC-IN Cable Removal 0 Prerequisite: Mainboard Removal 1. Find DC-IN (Direct Current Input) cable (A) in lower cover. (Figure 3-38) A Figure 3-38. DC-IN Cable Location 2. Remove DC-IN cable from cable guides (B). (Figure 3-39) B Figure 3-39. DC-IN Cable 3. Remove DC-IN cable from lower cover.
DC Cable Installation 0 1. Install DC-IN cable to lower cover (A). (Figure 3-38) 2. Install DC-IN cable into cable guides (B). (Figure 3-39) 3. Install mainboard.
LCD Bezel Removal 0 Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Remove two screw caps. (Figure 3-40) 2. Remove two (2) screws (A) from the LCD module. (Figure 3-40) A Figure 3-40. LCD Bezel 3. Lift the bottom of the bezel up releasing it from the latches. (Figure 3-41) Figure 3-41.
4. Continue releasing the latches along the sides of the bezel. (Figure 3-42) Figure 3-42. LCD Bezel 5. Lift the bezel from LCD module. (Figure 3-43) Figure 3-43.
LCD Bezel Installation 0 1. Put LCD bezel on the LCD module. (Figure 3-40) 2. Press along the edges of the LCD bezel to secure the latches on the LCD module. 3. Install and secure two (2) screws (A) to the LCD bezel. (Figure 3-40) 4. Install LCD module to lower cover. ID A Size M2.5*6.
Camera Module Removal 0 Prerequisite: LCD Bezel Removal 1. Find the camera module (A) in the LCD module. (Figure 3-44) A Figure 3-44. Camera Module Location 2. Disconnect the camera cable (B) from the camera module connector (C). (Figure 3-45) NOTE: NOTE: Take care not to damage the cable. B C B Figure 3-45. Camera Cable 3. Lift the camera module from the LCD cover.
Camera Module Installation 0 1. Put camera module (A) on the LCD module. (Figure 3-44) 2. Connect the camera cable (B) to the camera module connector (C). (Figure 3-45) 3. Install LCD bezel.
LCD Panel Removal 0 Prerequisite: LCD Bezel Removal 1. Remove the four (4) securing screws (A) from the LCD panel (B). (Figure 3-46) A A B A A Figure 3-46. LCD Panel 2. Remove the LVDS cable (C) from the cable guides. (Figure 3-47) C Figure 3-47. LVDS Cable 3. Lift the LCD panel (B) from LCD cover.
LCD Panel Installation 0 1. Put LCD panel (B) on the LCD cover. (Figure 3-46) 2. Put LVDS cable (C) in the cable guides. (Figure 3-47) 3. Install and secure four (4) screws (A) to the LCD panel. (Figure 3-46) 4. Install LCD bezel. ID A Size M2.5*4.
LCD Bracket Removal 0 Prerequisite: LCD Panel Removal 1. Remove the six (6) screws (A). (Figure 3-48) A A Figure 3-48. LCD Bracket 2. Remove LCD bracket from the LCD panel. LCD Bracket Installation 0 1. Put LCD bracket on the LCD panel. (Figure 3-48) 2. Install and secure six (6) screws (A) to the LCD bracket. (Figure 3-48) 3. Install LCD panel to LCD cover. ID A 3-50 Size M2.0*3.
LVDS Cable Removal 0 Prerequisite: LCD Panel Removal 1. Remove LVDS (Low-voltage Differential Signaling) cable (A) from the adhesive on the rear of the LCD panel. (Figure 3-49) A Figure 3-49. LVDS Cable 2. Starting from the top, remove the clear mylar tape (B). (Figure 3-50) 3. Disconnect the LVDS cable from the LCD panel connector (C). (Figure 3-50) B C Figure 3-50.
LVDS Cable Installation 0 1. Put LVDS cable into the LCD panel connector (C) and secure the clear mylar tape (B). (Figure 3-50) 2. Put LVDS cable (A) on the rear of the LCD panel. (Figure 3-49) 3. Install LCD panel to LCD cover.
Microphone Set Removal 0 Prerequisite: LCD Panel Removal 1. Locate microphone set (A) in LCD cover. (Figure 3-51) A C B Figure 3-51. Microphone Set 2. Remove adhesive tape (B) securing the microphone cable. (Figure 3-51) 3. Remove tabs (C) away from microphone set. (Figure 3-51) 4. Remove microphone set from LCD cover. Microphone Set Installation 0 1. Put microphone set on LCD cover. (Figure 3-51) 2. Fold tabs (C) over to secure microphone set. (Figure 3-51) 3.
WLAN Antenna Removal 0 Prerequisite: LCD Panel Removal 1. Remove black (B) and white (A) WLAN antennas. (Figure 3-52) A B C C Figure 3-52. WLAN Antenna 2. Lift foil (C) from antenna cables. (Figure 3-52) 3. Remove antenna cables from cable guides. (Figure 3-52) WLAN Antenna Installation 0 1. Put antenna cables into cable guides. (Figure 3-52) 2. Replace foil (C) to secure antenna cables. (Figure 3-52) 3. Put black (A) and white (B) antennas onto LCD cover. (Figure 3-52) 4. Install LCD panel.
CHAPTER 4 Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7 Keyboard Failure . . . . . . . . . . . . .
Troubleshooting Introduction 0 This chapter contains information about troubleshooting common problems associated with the notebook. General Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Power On Issues 0 If the system does not power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2. Remove all extension cables between the computer and the outlet. 3. Remove all surge protectors between the computer and the electrical outlet.
No Display Issues 0 If the Display does not work, perform the following: Figure 4-2. No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5. Reference product pages for specific model procedures. 2. Make sure the computer has power by checking for one of the following: Fans start up Status LEDs illuminate If no power, refer to Power On Issues. 3.
6. If the POST or video appears on the external display only, refer to LCD Failure. 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 9. Reseat the memory modules. 10. Remove the drives (refer to Maintenance Flowchart). 11. If the Issue is still not resolved, refer to Online Support Information.
LCD Failure 0 If the LCD fails, perform the following: Figure 4-3.
Keyboard Failure 0 If the Keyboard fails, perform the following: Figure 4-4.
Touchpad Failure 0 If the Touchpad fails, perform the following: Figure 4-5.
Internal Speaker Failure 0 If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems 0 Perform the following: 1. Boot the computer. 2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3.
6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers. 8. Remove any recently installed hardware or software. 9.
Microphone Failure 0 If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default). The microphone appears on the Recording tab. 3. Right click on the microphone and select Enable. 4. Select the microphone then click Properties. Select the Levels tab. 5.
USB Failure 0 If the USB fails, perform the following: Figure 4-8.
Wireless Failure 0 If the wireless fails, perform the following: Figure 4-9.
Bluetooth Failure 0 If the wireless fails, perform the following: Figure 4-10.
Card Reader Failure 0 If the card reader fails, perform the following: Figure 4-11.
Thermal Module Failure 0 If the thermal module fails, perform the following: Figure 4-12.
Cosmetic Failure 0 If there are any cosmetic defects, perform the following: Figure 4-13.
Other Functions Failure 0 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective.
Intermittent Problems 0 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Post Codes 0 The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2.
Table 4-3. SEC Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase PostCode Description SEC_GO_TO_SECSTARTUP SEC 09 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ PostCode.
Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code Description PEI_RECOVERY_START_FLASH PEI 88 Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL PEI 89 Loading BIOS image to RAM PEI_FINDING_DXE_CORE PEI 8A Loading DXE core PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core * 3rd party relate functions – Platform dependence. Table 4-5. DXE Phase POST Code Table Functionality Name (Include\ PostCode.
Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ PostCode.
Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ PostCode.
Table 4-7. S3 Functions POST Code Table Functionality Name (Include\ PostCode.
Table 4-9. SMM Functions POST Code Table Functionality Name (Include\ PostCode.
4-28 Troubleshooting
CHAPTER 5 Jumper and Connector Locations
Mainboard Jumper and Connector Locations . . . . . . . . . . . . . .5-3 USB Board Jumper and Connector Locations. . . . . . . . . . . . . .5-5 Power Board Jumper and Connector Locations . . . . . . . . . . . .5-6 Clearing Password Check and BIOS Recovery . . . . . . . . . . . . .5-7 Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7 Clear CMOS Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8 BIOS Recovery by Crisis Disk . . . . . . . . . . . . . .
Jumper and Connector Locations Mainboard Jumper and Connector Locations Figure 5-1. 0 Mainboard Top Table 5-1.
Figure 5-2. Mainboard Bottom Table 5-2.
USB Board Jumper and Connector Locations Figure 5-3. 0 USB Board Table 5-3.
Power Board Jumper and Connector Locations Figure 5-4. Power Board Top Figure 5-5. Power Board Bottom 0 Table 5-4.
Clearing Password Check and BIOS Recovery 0 This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Packard Bell EasyNote TK11BZ/TK13BZ. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery. Clearing Password Check NOTE: 0 NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).
Clear CMOS Jumper Figure 5-6. 0 CMOS Jumper Table 5-5. CMOS Jumper Item R582 Description Clear CMOS Jumper BIOS Recovery by Crisis Disk 0 BIOS Recovery Boot Block 0 BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
Steps for BIOS Recovery from USB Storage NOTE: 0 NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS. To Create a Crisis USB key, perform the following: 1. Format the USB storage disk using the Fast Format option. 2. Save ROM file (file name: NEW70x64.fd) to the root directory of USB storage. Make sure that there is no other BIOS file saved in the same directory. 3.
5-10 Jumper and Connector Locations
CHAPTER 6 FRU (Field Replaceable Unit) List
Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6 Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Packard Bell EasyNote TK11BZ/TK13BZ. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: NOTE: WHEN ORDERING FRU PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide.
Exploded Diagrams 0 1 2 3 4 5 6 7 Figure 6-1. Upper & Lower Cover Exploded Diagram Table 6-1. Upper & Lower Cover Exploded Diagram No. Description Acer Part No. No. Description Acer Part No. 1 Upper Cover 60.WVZ02.001 5 ODD Board 55.WVZ02.003 2 Fan 23.RD502.001 6 Lower Cover 60.R4F02.002 3 Heatsink 60.RDS02.001 7 Lower Logic Door 42.R4F02.001 4 Mainboard MB.NCY02.
1 2 3 6 7 4 5 Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram No. Description Acer Part No. No. Description Acer Part No. 1 LCD Bezel 60.BQ502.004 5 LCD Cover 60.BQ502.003 2 LED Panel LK.15605.010 6 LVDS w/ Camera 50.R4F02.009 3 Camera 57.WW102.001 7 LCD Bracket (R) 33.R4F02.004 4 LCD Bracket (L) 33.R4F02.
FRU List 0 Table 6-3. FRU List Category Description Acer Part No. ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026 Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF AP.06503.024 Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65VH BA, LV5, Low profile LED LF AP.06501.033 Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-69AW, LV5, Low profile LED LF AP.06503.029 Adapter Chicony Power 65W 19V 1.7x5.
Table 6-3. FRU List Category Description Acer Part No. POWER BOARD 55.WVZ02.001 USB BOARD 55.WVZ02.002 ODD BOARD 55.WVZ02.003 LITEON WIRELESS LAN ATHERIS HB97 2X2 BGN (HM) WN6603AH NI.23600.073 FOXCONN WIRELESS LAN ATHEROS HB97 2X2 BGN (HM) NI.23600.072 FOXCONN WIRELSS LAN ATHEROS HB95BG (HM) T77H121.10 NI.23600.077 LITEON WIRELESS LAN BROADCOM 43225 2X2 BGN NI.23600.081 LITEON WIRELESS LAN REALTEK 8192SE BGN WN6603LH(2X2 BGN) NI.23600.065 BLUE TOOTH CABLE-6PIN 50.R4F02.002 TP FFC 50.
Table 6-3. FRU List Category Description Acer Part No. POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007 POWER CORD DENMARK 3 PIN 27.TAVV5.008 POWER CORD JP 3 PIN 27.TAVV5.009 POWER CORD SOUTH AFRICA 3 PIN 27.TAVV5.010 POWER CORD KOREA 3 PIN 27.TAVV5.011 POWER CORD ISRAEL 3 PIN 27.TAVV5.012 POWER CORD INDIA 3 PIN 27.TAVV5.
Table 6-3. FRU List Category Description Acer Part No. DVD RW DRIVE ODD SUPER-MULTI DRIVE MODULE 6M.R4G02.003 ODD BRACKET 33.R4F02.002 ODD BEZEL-SM 42.R4F02.002 ODD SONY Super-Multi DRIVE 12.7mm Tray DL 8X AD-7585H LF W/O bezel SATA (HF + Windows 7) KU.0080E.027 ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ890A LF W/O bezel SATA (HF + Windows 7) KU.00807.070 ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT34N LF W/O bezel SATA Zero Power Supported, PCC LD (HF + Windows 7) KU.0080D.
Table 6-3. FRU List Category 6-10 Description Acer Part No. HDD WD 2.5" 5400rpm 250GB WD2500BPVT-22ZEST0,ML320S-AF, 4K drive SATA 8MB LF F/W:01.01A01 4K drive KH.25008.029 HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm KH.32007.008 HDD HGST 2.5" 5400rpm 320GB HTS543232A7A384,0J11523, Eagle B7 SATA 8MB LF F/W:A60W 7mmzh KH.32007.012 HDD SEAGATE 2.5" 5400rpm 320GB ST9320310AS,9RN132-188, Cameron 320G/P SATA 8MB LF F/W:0001SDM1 KH.32001.
Table 6-3. FRU List Category Description Acer Part No. KEYBOARD Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black US International Texture KB.I170G.197 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black Greek Texture KB.I170G.181 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black Arabic Texture KB.I170G.172 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black Chinese Texture KB.I170G.
Table 6-3. FRU List Category 6-12 Description Acer Part No. Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Hungarian Texture KB.I170G.182 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Norwegian Texture KB.I170G.187 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Portuguese Texture KB.I170G.188 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Spanish Texture KB.I170G.
Table 6-3. FRU List Category Description Acer Part No. LCD ASSY LED LCD MODULE 15.6"W WXGA GLARE W/ANTENNA*2, CCD 1.3M, BLACK PB 6M.BQ502.003 ANTENNA WLAN-MAIN 50.R4F02.005 ANTENNA WLAN-AUX 50.R4F02.006 LED CABLE FOR W/CMOS 50.R4F02.009 LED COVER-BLACK PB 60.BQ502.003 LCD BEZEL FOR W/CMOS PB 60.BQ502.004 LED BRACKET R&L 33.R4F02.004 CAMERA 1.3M 57.WW102.
Table 6-3. FRU List Category Description Acer Part No. LED LCD AUO 15.6"W WXGA Glare B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LK.15605.010 LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A11 LF 220nit 8ms 500:1 LK.15606.012 LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLEA LF 220nit 16ms 500:1 (color engine) LK.15608.011 LED LCD CMO 15.6"W WXGA Glare N156B6-L0B LF 220nit 8ms 650:1 LK.1560D.010 LED LCD CPT 15.6"W WXGA Glare CLAA156WB11A LF 220nit 8ms 600:1 LK.1560A.004 LED LCD AUO 15.
Table 6-3. FRU List Category Description Acer Part No. LED COVER-RED PB 60.BQ702.002 LCD BEZEL FOR W/CMOS PB 60.BQ502.004 LED BRACKET R&L 33.R4F02.004 CAMERA 1.3M 57.WW102.001 LED LCD AUO 15.6"W WXGA Glare B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LK.15605.010 LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A11 LF 220nit 8ms 500:1 LK.15606.012 LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLEA LF 220nit 16ms 500:1 (color engine) LK.15608.011 LED LCD CMO 15.
Table 6-3. FRU List Category 6-16 Description Acer Part No. ANTENNA WLAN-MAIN 50.R4F02.005 ANTENNA WLAN-AUX 50.R4F02.006 LED CABLE FOR W/CMOS 50.R4F02.009 LED COVER-BLACK GW 60.WSG02.002 LCD BEZEL FOR W/CMOS GW 60.WSG02.003 LED BRACKET R&L 33.R4F02.004 CAMERA 1.3M 57.WW102.
Table 6-3. FRU List Category Description Acer Part No. LED LCD AUO 15.6"W WXGA Glare B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LK.15605.010 LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A11 LF 220nit 8ms 500:1 LK.15606.012 LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLEA LF 220nit 16ms 500:1 (color engine) LK.15608.011 LED LCD CMO 15.6"W WXGA Glare N156B6-L0B LF 220nit 8ms 650:1 LK.1560D.010 LED LCD CPT 15.6"W WXGA Glare CLAA156WB11A LF 220nit 8ms 600:1 LK.1560A.004 LED LCD AUO 15.
Table 6-3. FRU List Category Description Acer Part No. LED COVER-RED GW 60.WSX02.002 LCD BEZEL FOR W/CMOS GW 60.WSG02.003 LED BRACKET R&L 33.R4F02.004 CAMERA 1.3M 57.WW102.001 LED LCD AUO 15.6"W WXGA Glare B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LK.15605.010 LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A11 LF 220nit 8ms 500:1 LK.15606.012 LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLEA LF 220nit 16ms 500:1 (color engine) LK.15608.011 LED LCD CMO 15.
Table 6-3. FRU List Category Description Acer Part No. Mainboard eME644G AMD LF SEMOUR_XT VRAM 512MB (AS5253G/ENTK11/ENTK13/NV51B) MB.NCY02.001 Memory SAMSUNG SO-DIMM DDRIII 1333 1GB M471B2873FHS-CH9 LF 128*8 46nm KN.1GB0B.035 Memory KINGSTON SO-DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128*8 0.065um KN.1GB07.004 Memory UNIFOSA SO-DIMM DDRIII 1333 1GB GU672203EP0200 LF 128*8 0.065um KN.1GB0H.017 Memory ELPIDA SO-DIMM DDRIII 1333 2GB EBJ21UE8BFU0-DJ-F LF 128*8 0.065um KN.2GB09.
Table 6-3. FRU List Category Description Acer Part No. THERMAL MODULE-DIS W/O FAN 60.RDS02.001 FAN 23.RD502.001 MIC SET-DIS & UMA FOR AS5336, AS5736Z, ENTK36, ENTK37, NV51M 23.R5202.001 SPEAKER L 23.R4F02.003 LCD SCREW PAD 47.R4F02.
Screw List 0 Table 6-4. Screw List Category Description Acer Part No. SCREW 2.5D 5L K 5.5D ZK NL + CR3 86.R4F02.001 SCREW 2.45D 8.0L K 5.5D 0.8T ZK NL 86.R4F02.002 SCREW 2.5D 6L K 5.5D NI NL 86.R4F02.003 SCREW 1.98D 3.0L K 4.6D 0.8T ZK NL 86.R4F02.004 SCREW 3.0D 3.0L K 4.9D NI 86.R4F02.005 SCREW 2.5D 3.2L K 6D NI 86.R4F02.006 SCREW 2.0D 3L K 3.5D ZK NL 86.R4F02.007 SCREW ASSY CPU THERMAL 86.R4F02.
6-22 FRU (Field Replaceable Unit) List
CHAPTER 7 Model Definition and Configuration
Packard Bell EasyNote TK11BZ/TK13BZ . . . . . . . . . . . . . . . . . .
Model Definition and Configuration Packard Bell EasyNote TK11BZ/TK13BZ 0 Table 7-1. RO, Description Model RO ENTK11BZ-E 352G32Mnkk EMEA ENTK11BZ-E 352G50Mnkk Country Acer Part No Description Holland LX.BSG02.001 ENTK11BZ-E352G32Mnkk W7HP64BSNL1 UMACkk_3 1*2G/320/6L2.2/2R/CB_bgn_1.3C_ AUk_NL31 EASYNOTE_TK11BZ-002NL EMEA Russia LX.BSG08.001 ENTK11BZ-E352G50Mnkk W7ST32RUBSRU2 UMACkk_3 1*2G/500_L/6L2.2/2R/CB_GN_1.3C _AUk_RU41 EASYNOTE_TK11-BZ-101RU ENTK11BZ-E 353G50Mnkk EMEA Hungary LX.
Table 7-2. CPU, LCD, VGA Chip (Continued) VGA Chip Model Country Acer Part No CPU LCD ENTK11BZ-E 353G50Mnkk Hungary LX.BSG0C.001 AMDE350B NLED15.6WXGAG UMA ENTK11BZ-E 353G50Mnkk Russia LX.BSG01.001 AMDE350B NLED15.6WXGAG UMA ENTK11BZ-E 353G50Mnkk Russia LX.BSG02.002 AMDE350B NLED15.6WXGAG UMA ENTK13BZ-E 352G32Mnrr Holland LX.BSJ02.001 AMDE350B NLED15.6WXGAG UMA Table 7-3.
Table 7-5. Wireless, Bluetooth, NB Chipset Model Country Acer Part No Wireless LAN Bluetooth NB Chipset ENTK11BZ-E 352G32Mnkk Holland LX.BSG02.001 3rd WiFi 2x2 BGN N AMD A50M FCH ENTK11BZ-E 352G50Mnkk Russia LX.BSG08.001 3rd WiFi 2x2 BGN N AMD A50M FCH ENTK11BZ-E 353G50Mnkk Hungary LX.BSG0C.001 3rd WiFi 2x2 BGN N AMD A50M FCH ENTK11BZ-E 353G50Mnkk Russia LX.BSG01.001 3rd WiFi 2x2 BGN N AMD A50M FCH ENTK11BZ-E 353G50Mnkk Russia LX.BSG02.002 3rd WiFi 2x2 BGN BT 3.
7-6 Model Definition and Configuration
CHAPTER 8 Test Compatible Components
Microsoft® Windows® 7 Environment Test . . . . . . . . . . . . . . . .
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Packard Bell EasyNote TK11BZ/TK13BZ. Compatibility Test Report released by the Acer Mobile System Testing Department.
Microsoft® Windows® 7 Environment Test 0 Table 8-1. Test Compatible Components Vendor Type Description Part No. Accessory 10001061 TSS Power DVD 10 Software POWER DVD 10, V10.0.2318.52 LZ.23800.071 10001061 TSS Power DVD 9 Software POWER DVD 9, V9.0.2723.50 SR.23900.009 10001023 LITE-ON 65W Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF AP.06503.024 10001023 LITE-ON 65W Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-69AW, LV5, Low profile LED LF AP.06503.
Table 8-1. Test Compatible Components Vendor Type Description Part No. 60001921 SANYO 6CELL2.2 Battery SANYO AS10D Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID:AS10D31 BT.00603.111 60002162 SIMPLO 6CELL2.2 Battery SIMPLO AS10D Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID:AS10D71 BT.00607.125 60002162 SIMPLO 6CELL2.2 Battery SIMPLO AS10D Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID:AS10D BT.00607.127 60002162 SIMPLO 6CELL2.
Table 8-1. Test Compatible Components Vendor Type Description Part No. HDD 60001922 TOSHIBA DIGI N250GB5.4KS HDD TOSHIBA 2.5" 5400rpm 250GB MK2565GSX, Capricorn BS, 320G/P SATA 8MB LF F/W:GJ002J KH.25004.005 60001922 TOSHIBA DIGI N320GB5.4KS HDD TOSHIBA 2.5" 5400rpm 320GB Capricorn BS,MK3265GSX SATA 8MB LF F/W:GJ002J KH.32004.004 60001922 TOSHIBA DIGI N500GB5.4KS HDD TOSHIBA 2.5" 5400rpm 500GB MK5065GSX,Capricorn BS, 320G/P SATA 8MB LF F/W:GJ002J KH.50004.002 60001922 TOSHIBA DIGI N640GB5.
Table 8-1. Test Compatible Components Vendor Type Description Part No. 60002005 HGST SG N250GB5.4KS HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm KH.25007.016 60002005 HGST SG N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm KH.32007.008 60002005 HGST SG N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS543232A7A384,0J11523, Eagle B7 SATA 8MB LF F/W:A60W 7mmzh KH.32007.
Table 8-1. Test Compatible Components Vendor Type Description Part No. Keyboard AC7T_G10B Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard Black NONE Y2010 GTW_PB Legend Texture KB.I170G.142 AR8151L Atheros AR8151L NI.22400.048 10001038 CMO NLED15.6WXGAG LED LCD CMO 15.6"W WXGA Glare N156B6-L0B LF 220nit 8ms 650:1 LK.1560D.010 60001927 CPT NLED15.6WXGAG LED LCD CPT 15.6"W WXGA Glare CLAA156WB11A LF 220nit 8ms 600:1 LK.1560A.004 60002215 SAMSUNG NLED15.6WXGAG LED LCD SAMSUNG 15.
Table 8-1. Test Compatible Components Vendor Type Description Part No. 60002045 HYNIX SO2GBIII13 Memory HYNIX SO-DIMM DDRIII 1333 2GB HMT325S6BFR8C-H9 LF 256*8 46nm KN.2GB0G.018 60002215 SAMSUNG SO1GBIII13 Memory SAMSUNG SO-DIMM DDRIII 1333 1GB M471B2873FHS-CH9 LF 128*8 46nm KN.1GB0B.035 60002215 SAMSUNG SO2GBIII10 Memory NONE SO-DIMM DDRIII 1066 2GB dummy 1066 LF KN.2GB00.001 60002215 SAMSUNG SO2GBIII13 Memory SAMSUNG SO-DIMM DDRIII 1333 2GB M471B5773DH0-CH9 LF 256*8 KN.2GB0B.
Table 8-1. Test Compatible Components Vendor Type Description Part No. 10001070 PHILIPS NBDCB4XS ODD PLDS BD COMBO 12.7mm Tray DL 4X DS-6E2SH LF W/O bezel SATA (HF + Win7 + 3D) KO.0040F.006 10001070 PHILIPS NSM8XS ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A5SH LF+HF W/O bezel SATA With TI + Rohm Solution (HF + Windows 7) KU.0080F.014 60001535 PANASONIC NBDCB4XS ODD PANASONIC BD COMBO 12.7mm Tray DL 4X UJ141AL LF W/O bezel SATA Windows 7 KO.00407.
Table 8-1. Test Compatible Components Vendor Type Description Part No. NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT32N (R5-2) LF W/O bezel SATA with Renesas solution + PCC LD (HF + Windows 7) KU.0080D.055 N N KI.22800.011 NIS Antivirus application NIS SR.23900.002 22554573 AMD UMA UMA (AMD) KI.23200.154 60002168 AMDISS SEYMOUR_XT VGA Chip AMD SEYMOUR_XT 40nm 29mm*29mm M2 package KG.SEY0A.001 10000981 MISC 1G-DDR3 (128*16*4) 1G-DDR3 128*16*4 KI.23300.
Table 8-1. Test Compatible Components Vendor Type Description 23707801 FOXCONN TW 3rd WiFi 2x2 BGN Foxconn Wireless LAN Atheros HB97 2x2 BGN (HM) NI.23600.072 23707801 FOXCONN TW 3rd WiFi 2x2 BGN Foxconn Wireless LAN Broadcomm 43225 2x2 BGN (HM) T77H103.00 NI.23600.066 23707801 FOXCONN TW 3rd WiFi BG Foxconn Wireless LAN Atheros HB95BG (HM) T77H121.10 NI.23600.077 8-12 Part No.
CHAPTER 9 Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online Support Information Introduction 0 This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan. Acer's Website offers convenient and valuable support resources.
9-4 Online Support Information
