Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 All-In-One Computer Service Guide Service guide files and updates are available on the Acer/CSD web site; for more information, go to http://csd.acer.com.
Revision History Refer to the table below for changes made on this version of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 All-In-One Computer Service Guide.
Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following textual conventions are used in this service guide. iv SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for our "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide.
vi Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide
Table of Contents Chapter 1 – Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Front View . . . . . . . .
Table of Contents Removing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Removing the Touchscreen Control Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Removing the Power Button Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Removing the LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Features and Specifications This chapter lists the features and specifications of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 AIO computer. NOTE The items listed in this section are for reference only. The exact configuration of your PC depends on the model purchased.
Component Description Connectivity • Wired LAN: Onboard 10/100/1000 Ethernet support • WLAN option: Mini Card wireless network adapter (802.11 b/g/n) • WPAN option: Bluetooth® 2.1+EDR (Enhanced Data Rate) • Integrated 2.
System Tour The pictures and tables in this section illustrate the physical outlook of the computer.
Left View Item 4 Component Item 1 Icon Optical disc drive (ODD) 10 Icon Component Ethernet port (RJ-45) 2 I/O cable cover 11 USB ports 3 9-in-1 card reader 12 eSATA port 4 HD dual digital TV tuner (optional) 13 Serial-to-DVI port (optional) 5 Line-in jack 14 Monitor port 6 Line-out jack 15 HDMI port 7 Microphone jack 16 PS/2 mouse port 8 Line-in jack 17 PS/2 keyboard port 9 Line-out jack 18 AC power jack Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / one
Right View Item Icon Component 1 Microphone jack 2 Line-out jack 3 USB ports Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 5
Rear View Item 6 Icon Component 1 Ventilation slots 2 Mounting holes for wall mount option 3 Computer stand Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide
Hardware Specifications Processor AMD Phenom II Processors Item Specification Series X3 X4 Model 700e 705e 900e 910e Frequency 2.4 GHz 2.5 GHz 2.4 GHz 2.5 GHz # of cores 3 3 4 4 L2 cache 1.5 MB 1.
Memory Item Specification Controller Integrated in the AMD processor Number of DIMM slot 4 Maximum memory 8 GB (using four 2 GB modules) Data rate 1333 MT/s Supported capacities 1 or 2 GB DIMM type 240-pin DDR3 SO-DIMM Supported brands A-Data, Apacer, Kingston, Transcend, Unifosa, Samsung Population rule You can install memory modules in any combination as long as they match the above specifications.
Ethernet Item Specification Controller Marvell 88E1116 Intel WG82567V Gigabit NIC LAN protocol 10/100/1000 Mbps LAN connector type RJ-45 Wireless LAN Item Specification Model Lite-On WN6607LH Protocol 802.11 b/g/n Form factor PCIe Mini Card Bluetooth Item Specification Model • Lite-On WB111C-C1 • Xavi BC10B-04C1 Version Bluetooth 2.1 + EDR Audio Item Specification Controller Realtek ALC888S 7.
LCD Panel Item Specification Model ZX6350 and ZX6351 ZX4350 and ZX4351 Screen size (diagonal, inch) 21.5-inch 23-inch Type Wide XGA Resolution 1920 × 1080 Backlight CCFL Interface LVDS Brightness (typical) 300 nits Display colors 16.7M Aspect ratio 16:9 Contrast ratio 1000:1 Response time (typical) 5 ms Touchscreen • ZX6350: Yes • ZX4350: Yes • ZX6351: No • ZX4351: No • LG LM230WF1 • Samsung LTM230HT01 • E-Turbo SR-230M182235D1 (touch panel) • Darfon VZ.13156.
Chapter 2 System Utilities CMOS Setup Utility CMOS Setup Utility is a hardware configuration program built into the system ROM. Since most systems are already properly configured and optimized, there is normally no need to run this utility.
Accessing the Setup Utility 1. Turn on the computer. If the computer is already turned on, save your data and close all open applications, then restart the computer. 2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the computer. Use the Up/Down/Left/Right arrow keys to move between the menu options, then press Enter to execute that option. Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Navigating through the Setup Utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective functions. Key Function Up/Down/Left/ Right arrow keys Move the cursor to the menu/field you want.The currently selected field will be highlighted. Enter • To open the page for the currently selected menu/submenu • To apply a field value.
Product Information . 14 Field Description Processor Type Type of processor installed on the system Processor Speed Speed of the processor installed on the system System Memory Size of system memory detected during boot-up Product Name Official model name of the computer. System Serial Number System serial number. System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utility was released.
Standard CMOS Features Field Description Value System Date Sets the system date. MM/DD/YYYY (month/day/year) System Time Sets the system time. HH:MM:SS (hour:minute:second) AHCI Port 1–4 Your computer supports four SATA channels, each channel allows one SATA device to be installed. Press Enter to display the individual configuration screen of installed SATA drive(s). Halt On Determines whether the system will stop for an error during the POST.
Advanced BIOS Features 16 Field Description Value Quick Boot When enabled, the system starts up more quickly be elimination some of the POST routines. Enabled Disabled Quiet Boot When enabled, BIOS will show a full screen logo when booting; if disabled, BIOS will show the diagnostic POST screen when booting. Enabled Disabled 1st/2nd/3rd/4th Boot Device Displays the device assigned to the specified boot sequence. The Setup Utility attempts to boot the operating system in this order.
Advanced Chipset Features Field Description Value AMD Cool ’n’ Quiet Select whether to enable the AMD Cool 'N' Quiet Technology. This technology allows a compliant OS to dynamically adjust the system voltage and core frequency for reduced heat and noise emission. Enabled Disabled AMD-V Select whether to enable the AMD-V Technology. This technology allows a single platform to run multiple operating systems in independent partitions.
Integrated Peripherals 18 Field Description Value Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled Disabled Onboard SATA Mode Set the operating mode for the onboard SATA controller. Native IDE Onboard USB Controller Enables or disables the onboard USB controller. Enabled Disabled Legacy USB Support Enables or disables support for a USB mouse and USB keyboard.
Power Management Setup Field Description Value ACPI Suspend Mode Use this item to define how your system suspends. Default value is S3 (STR), the suspend mode is suspend to RAM, i.e., the system shuts down with the exception of a refresh current to the system memory. S3 (STR) S1 (POS) Deep Power Off Mode Enables or disables compliance to the Energy-using Products Lot 6 Directives (EuP Lot 6).
PC Health Status 20 Field Description Value CPU Temperature System Temperature CPU Fan Speed System Fan Speed CPU Core +1.1V +3.30V +5.00V +12.0V 5VSB VBAT These items lets you monitor the parameters for critical voltages, temperatures and fan speeds. Smart Fan When enabled, fan speed will speed up or slow down depending on the system temperature.
Frequency/Voltage Control Field Description Value Enable Clock to All DIMM/PCI When enabled, clock signals will be sent to the PCI and memory slots regardless of whether the slot is occupied or not. Enabled Disabled Spread Spectrum When the mainboard's clock generator pulses, the extreme values of the pulses creates EMI (electromagnetic interference). Set this field to Enabled to reduce this EMI level. This reduces interference problems with other electronics in the area.
BIOS Security Features Field Description Value Supervisor Password Displays the supervisor password status. When set to Installed, this password will allow the user to access and change all settings in the Setup Utility. Installed Not Installed User Password Displays the user password status.
To set a system password: NOTE 1. You need to set a supervisor password first before setting the user password. Select Change Supervisor Password or Change User Password, then press Enter. The password box appears. 2. Type a password then press Enter. IMPORTANT 3. Be very careful when typing your password because the characters do not appear on the screen. Only shaded blocks representing each typed character are visible. Retype the password to verify the first entry, then press Enter.
Load Default Settings Execute this menu to load the factory-default settings for all Setup parameters. Keyboard shortcut: F9 Perform the steps below to load the system default settings: 1. Select Load Default Settings, then press Enter. You will be prompted to load the system defaults. 2. Select OK, then press Enter. 3. Press F10 to save the changes you made and close the Setup Utility. Save & Exit Setup Execute this menu to save the changes made and closes the Setup Utility.
Chapter 3 System Disassembly This chapter provides step-by-step instructions on how to disassemble the computer for maintenance and troubleshooting purposes.
Disassembly Procedures Removing the Computer Stand 1. Perform the “Pre-disassembly Procedure” on page 25. 2. Use a flat screwdriver to pry off the plastic shell covering the computer stand screws. 3. Remove the screws securing the computer stand. 4. 26 Quantity Color Torque Part Number 6 Black 4.0–4.5 kgf-cm 86.00N85.266 Remove the computer stand.
Removing the I/O Cable Cover 1. Use a flat screwdriver to pry off the I/O cable cover. 2. Remove the I/O cable cover Removing the Rubber Feet 1. Perform the “Pre-disassembly Procedure” on page 25. 2. Use a flat screwdriver to pry off the rubber feet from the computer base.
Removing the Rear Cover 1. Remove the computer stand by following the procedure described on page 26. 2. Remove the I/O cable cover and the rubber feet by following the procedures described on page 27. 3. Use a flat screwdriver to carefully pry loose the rear cover from the front bezel. The picture below shows the location of the plastic snaps securing the rear cover to the front bezel. 4. Toggle the cover from left to right to loosen its hold on the front bezel, then detach the rear cover.
3. Remove the I/O cable plate. Removing the Optical Disc Drive 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the ODD. 3. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 Slide the ODD outward, then disconnect the ODD SATA cable from the drive.
4. Remove the ODD from the main chassis. 5. Remove the screw securing the ODD bracket. 6. 30 Quantity Color Torque Part Number 1 Silver 1.3–1.5 kgf-cm 86.7A122.4R0 Detach the ODD bezel from the module.
Removing the Scaler Board 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the scaler board cover. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 3. Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis, then remove the scaler board cover. 4. Disconnect all the cables from the scaler board.
5. 6. Remove the screws securing the scaler board. Quantity Color Torque Part Number 4 Black 4.0 kgf-cm 86.00B75.240 Remove the scaler board. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board.
Removing the USB/Audio Board 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screw securing the USB/audio board cover. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 3. Slide the USB/audio board cover outward to disengage the cover tabs from the main chassis, then remove the USB/audio board cover. 4. Disconnect the two cables from the USB/audio board.
5. 6. Remove the screws securing the USB/audio board. Quantity Color Torque Part Number 2 Black 4.0 kgf-cm 86.00B75.240 Slide the USB/audio board out of its tabs. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board.
Removing the Wall Mount Plate 1. Remove the rear cover by following the procedure described on page 28. 2. Remove the screws securing the wall mount plate. 3. Quantity Color Torque Part Number 2 Black 4.0–4.5 kgf-cm 86.00B75.240 Slide the wall mount plate towards the HDD area to disengage the plate tabs from the main chassis, then remove the wall mount plate.
Removing the TV Tuner Card 1. Remove the wall mount plate by following the procedure described in the previous section. 2. Disconnect the TV tuner card cable. 3. Remove the screw securing the TV tuner card bracket. 4. 36 Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 Disconnect TV tuner card from its expansion slot.
Removing the Graphics Card 1. Remove the wall mount plate by following the procedure described on page 35. 2. Remove the screw securing the inverter board cover. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 3. Remove the inverter board cover. 4. Disconnect the HDMI cable from the graphics card.
5. 38 Remove the hex screws securing the serial-to-DVI cable. Quantity Color Torque Part Number 2 Silver 4.5 kgf-cm 86.80536.7R2 6. Disconnect the serial-to-DVI cable from the graphics card. 7. Disconnect the graphics card assembly from its expansion slot.
8. 9. Remove the screw securing the graphics card bracket. Quantity Color Torque Part Number 1 Black 4.0–4.5 kgf-cm 86.00B75.240 Disconnect the graphics card from its riser board. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. 10. Remove the screws securing the graphics card riser board. Quantity Color Torque Part Number 2 Black 4.0–4.5 kgf-cm 86.00B75.
11. Remove the graphics card riser board from its bracket. Removing the Hard Disk Drive 40 1. Remove the graphics card by following the procedure described on page 37. 2. Disconnect the power and SATA cables from the hard drive. 3. Slide the HDD assembly outward to disengage the assembly from the main chassis, then remove the HDD assembly.
4. Disconnect the HDD SATA cable from the mainboard. 5. Remove the screws securing the hard drive to its cage. 6. Quantity Color Torque Part Number 4 Silver 4.0–4.5 kgf-cm 86.00J44.C60 Use a small metal screwdriver to push the hard drive out of its cage (a), then pull out the drive out (b).
Removing the Inverter Board 42 1. Remove the wall mount plate by following the procedure described on page 35. 2. Remove the inverter board cover by following steps 2 and 3 on page 37. 3. Disconnect all cables from the inverter board. 4. Remove the screws securing the inverter board. Quantity Color Torque Part Number 3 Black 4.0 kgf-cm 86.00B75.
5. Remove the inverter board. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Removing the Heat Sink Fan (HSF) Assembly 1. Remove the wall mount plate by following the procedure described on page 35. 2. Disconnect the HSF cable from its mainboard connector.
3. 4. Loosen the HSF's spring-loaded screws in a diagonally opposite pattern (an "X" pattern). Quantity Color Torque Part Number 4 Silver 4.0–4.5 kgf-cm – Remove the HSF assembly. Removing the Processor 44 1. Remove the HSF assembly by following the procedure described on the previous section. 2. Press down the socket lever, then move it left to release.
3. Rotate the socket lever to the open position. 4. Gently lift the processor out of its socket. CAUTION DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it. IMPORTANT When installing a processor: • Note the golden arrow on the corner to make sure the processor is properly oriented over the socket. • Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue.
Removing the Memory Modules 1. Remove the wall mount plate by following the procedure described on page 35. 2. Open the holding clips securing the memory modules (a), then remove the memory modules from the DIMM slots (b). Removing the RTC Battery 1. Remove the wall mount plate by following the procedure described on page 35. 2. Detach the socket latch from the RTC battery. 3. Remove the RTC battery from its socket. The RTC battery has been highlighted with a yellow circle in the above image.
Removing the Mainboard 1. Remove the TV tuner card by following the procedure described on page 36. 2. Remove the graphics card by following the procedure described on page 37 3. Remove the hard drive by following the procedure described on page 40. 4. Remove the HSF assembly by following the procedure described on page 43. 5. Remove the processor by following the procedure described on page 44. 6. Remove the memory modules by following the procedure described on page 46. 7.
10. Disconnect all cables from the upper edge area of the mainboard. 11. Disconnect the 4-pin and 20-pin ATX power cables from their mainboard connectors. a. Press the top portion of the cable’s retaining latch b. Pull the cable straight up from its connector. 12. Remove the screws securing the mainboard. 48 Quantity Color Torque Part Number 6 Black 4.0 kgf-cm 86.00B75.
13. Remove the mainboard. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board. Removing the Power Supply Unit 1. Disconnect the scalar board power cable by performing steps 1–4 of the scalar board removal procedure on page 31. 2. Disconnect the hard drive power cable by performing steps 1 and 2 of the HDD removal procedure on page 40. 3.
5. Remove the screws securing the PSU bracket. Quantity Color Torque Part Number 2 (#1-2) Black 4.0 kgf-cm 86.00J44.C60 1 (#3) Black 4.0 kgf-cm 86.3AR26.8R0 6. Detach the PSU bracket from the power supply unit. 7. Remove power supply unit from the front bezel and lay it down beside the system.
Removing the Touchscreen Control Board 1. Remove the PSU by following the procedure described on page 49. 2. Detach the black tape from the touchscreen control board cables. 3. Push the tabs securing the touchscreen control board. 4. Remove the touchscreen control board and turn it over to expose the cable connectors underneath it. A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image.
5. Disconnect all cables from the touchscreen control board. Removing the Bluetooth Module 52 1. Remove the PSU by following the procedure described on page 49. 2. Push the tabs securing the Bluetooth module. 3. Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it.
4. Disconnect the Bluetooth cable from the module. Removing the Power Button Assembly 1. Remove the PSU by following the procedure described on page 49. 2. Push the tabs securing the power button assembly. 3. Remove the power button assembly from the front bezel.
Removing the LCD Assembly 54 1. Remove the I/O cable plate by following the procedure described on page 28. 2. Remove the optical drive by following the procedure described on page 29. 3. Remove the scaler board by following the procedure described on page 31 4. Remove the USB/audio board by following the procedure described on page 33. 5. Remove the mainboard by following the procedure described on page 47. 6. Remove the PSU by following the procedure described on page 49. 7.
10. Disconnect the capacitive LED board cable. 11. Disconnect the webcam cable. 12. Remove the screws securing the main chassis. Quantity Color Torque Part Number 5 Black 4.0 kgf-cm 86.3AR26.
13. Push back the plastic snaps securing the LCD assembly to the front bezel. 14. Detach the LCD assembly from the front bezel. Removing the Main Chassis 56 1. Remove the LCD assembly by following the procedure described on page 54. 2. Remove the screws securing the main chassis to the LCD module. Quantity Color Torque Part Number 4 Black 4.0 kgf-cm 86.00B75.
3. Remove the main chassis from the LCD module and lay it down beside the LCD module. 4. Release the inverter cables from the main chassis. 5. Remove the tapes securing the system cables, then release the cables from their main chassis latches.
Removing the LCD Cable 1. Remove the main chassis by following the procedure described on page 56. 2. Remove the tapes securing the LCD cable (a), then disconnect the cable from the LCD board (b). Removing the LCD Board Cover 1. Remove the main chassis by following the procedure described on page 56. 2. Remove the screws securing the LCD board cover. 3. 58 Quantity Color Torque Part Number 3 Silver – – Remove the LCD board cover.
Removing the Webcam Module 1. Remove the LCD assembly by following the procedure described on page 54. 2. Push the tabs securing the webcam module. 3. Push the tabs securing the webcam module, then remove the module from the front bezel. Removing the Capacitive LED Board 1. Remove the LCD assembly by following the procedure described on page 54. 2. Remove the capacitive LED board cover.
3. Pry the capacitive LED board from the front bezel. Removing the Light Bars 60 1. Remove the LCD assembly by following the procedure described on page 54. 2. Push the tabs securing both ends of the two light bars. 3. Remove the light bars from the front bezel.
Chapter 4 Troubleshooting This chapter lists the POST error indicators and BIOS beep codes, as well general troubleshooting instructions. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation. 3.
System Internal Inspection 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. 5. 6. 7. 8. Place the computer on a flat, steady surface. Remove the side panel as described in page 20. Verify that the processor, memory module(s), and expansion board(s) are properly seated.
Checkpoint Description D5 Bootblock code is copied from ROM to lower system memory and control is given to it. BIOS now executes out of RAM. D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See the “Boot Block Recovery Code Checkpoints” section for more information. D7 Restore CPUID value back into register.
POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur during the POST portion of the BIOS. 64 Checkpoint Description 03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable "wCMOSFlags.
Checkpoint Description 3C Mid POST initialization of chipset registers. 40 Detect different devices (Parallel ports, serial ports, and coprocessor in CPU, ... etc.) successfully installed in the system and update the BDA, EBDA…etc. 50 Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed. 52 Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory.
DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system busses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description 2A Initialize different buses and perform the following functions: Reset, Detect, and Disable (function 0); Static Device Initialization (function 1); Boot Output Device Initialization (function 2).
Memory Message Description Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the mainboard. Multi-Bit ECC Error This message will only occur on systems using ECC enabled memory modules. ECC memory has the ability to correct single-bit errors that may occur from faulty memory modules. A multiple bit corruption of memory has occurred, and the ECC memory algorithm cannot correct it.
Storage Device 68 Message Description Primary Master Hard Disk Error The IDE/ATAPI device configured as Primary Master could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Primary Slave Hard Disk Error The IDE/ATAPI device configured as Primary Slave could not be properly initialized by the BIOS.
Message Description 3rd Slave Drive ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Master Drive ATAPI Incompatible The IDE/ATAPI device configured as Master in the 4th IDE controller failed an ATAPI compatibility test.
Virus-related Message Description BootSector Write!! The BIOS has detected software attempting to write to a drive’s boot sector. This is flagged as possible virus activity. This message will only be displayed if Virus Detection is enabled in AMIBIOS setup. VIRUS: Continue (Y/N)? If the BIOS detects possible virus activity, it will prompt the user. This message will only be displayed if Virus Detection is enabled in AMIBIOS setup.
CMOS Message Displayed Description CMOS Date/Time Not Set The CMOS date and/or time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup. CMOS Battery Low CMOS battery is low. This message usually indicates that the CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery. CMOS Settings Wrong CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.
Index of Symptom-to-FRU Error Messages To use the information in this section to diagnose a problem: 1. Find the error symptom in the left column. 2. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU item listed in the right column is the most likely cause. NOTE If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 65.
Hard Disk Drive-related Symptoms Symptom/Error Action/FRU Hard disk drive test failed. • Enter CMOS Setup and load the default settings. • Hard disk drive cable • Hard disk drive • Mainboard Hard disk drive cannot format completely. • Enter CMOS Setup and load the default settings. • Hard disk drive cable • Hard disk drive • Mainboard Hard disk drive has write error. • Enter CMOS Setup and load the default settings. • Hard disk drive Hard disk drive LED fails to light, but system operates normally.
Real-Time Clock-related Symptoms Symptom/Error Action/FRU Real-time clock is inaccurate. • Ensure the information in the Standard CMOS Feature of BIOS Setup is set correctly. • RTC battery • Mainboard Audio-related Symptoms Symptom/Error Action/FRU Audio software program invoked but no sound comes from speakers. • Speaker power/connection/cable Modem-related Symptoms Symptom/Error Action/FRU Modem ring cannot wake up system from suspend mode.
Printer-related Symptoms Symptom/Error Action/FRU Printing failed. • Ensure the printer driver is properly installed. Refer to the printer service manual. • Printer • Printer cable • Mainboard. Printer problems. • Refer to the service manual for the printer. Keyboard-related Symptoms Symptom/Error Action/FRU Some or all keys on keyboard do not work. • Keyboard Power Supply-related Symptoms Symptom/Error Action/FRU Pressing the power button does not turn off the system.
Beep Codes When no error message is displayed but the computer stops during POST, listen for beep codes. Beep Status Possible Causes One short beep. System ready System is OK. Continuous one long beep Memory not installed or memory error • Something is wrong with the memory installed One long beep, then VGA not installed or two short beeps and VGA error repeat • There is problem accessing the memory (i.e., mainboard problem) • The mainboard can not access the video card for some reasons.
BIOS Recovery When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a corrupted BIOS code, which will cause the system to go into an unbootable state.You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code.
Clearing CMOS You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear the BIOS supervisor password as well. Use the JBIOS1 jumper to clear the CMOS data. • 1-2 position: Normal operation (default) • 2-3 position: Clear CMOS data To clear the CMOS data: 1. Turn off the power to the computer and all peripherals. 2.
Chapter 5 System Architecture This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer. Procedure for using the G116 hardware gap to clear the BIOS password is also shown. Block Diagram The core subsystems of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer are depicted in the following block diagram.
Mainboard Layout This section shows the major mainboard components.
Item Code Component 15 HDMI1 HDMI port 16 KBMSCONN1 Left: PS/2 mouse port Right: PS/2 keyboard port 17 PWR1 4-pin ATX power connector 18 U9 Processor socket 19 nVIDIA GeForce 8200 (MCP78PV) chipset 20 CPUFAN1 Heat sink fan cable connector 21 DIMM1 DDR3 slot 1 22 DIMM2 DDR3 slot 2 23 DIMM3 DDR3 slot 3 24 DIMM4 DDR3 slot 4 25 PWR2 24-pin ATX power connector 26 BT1 RTC battery 27 U22 SIO ITE 8720 controller 28 SATA3 ODD SATA cable connector 29 BZ1 Internal buzzer
82 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide
Chapter 6 Field Replaceable Unit (FRU) List This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization). IMPORTANT NOTE Part number changes will not be noted in this printed Service Guide.
Exploded Diagram 84 No. Component No.
FRU List System Model: ACER_ONE TWO L5351_PGREENWOOD (No: 91.3CX01.A10G) Category Part Name Part Number MAINBOARD DA078L/ABOXER2 EUP W/RTC BATTERY W/O 1394 LF DDRIII 4 DIMM & CPU & MEMORY MB.SE201.001 INVERTER BOARD 23" 4L DARFON VZ.13156.B01 19.21060.231 INVERTER BOARD 23" 4L SUMIDA IV30260SPEC139 19.21066.231 CAPACITIVE BUTTON BOARD GALLAPHERTKSTWSGAL001 56.41010.491 CAPACITIVE BUTTON BOARD NS-GALLAGHER-CY 56.41010.511 BLUETOOTH BOARD LITEON WB111C-C1 V2.1+EDR 56.25034.
Category Part Name Part Number VGA CARD PCPARTNER 288-5N118-A10AC NVIDIA GT320 1GB SDDR3 DVI+HDMI LP (SAMSUNG) VG.PCPT3.211 VGA CARD PCPARTNER 288-5N118-C10AC NV GT320 1GB DDR3 DVI+HDMI LP (HYNIX 1.2NS) VG.PCPT3.213 TV TUNER CARD AVERMEDIA H753-A ATSC TU.10500.064 TV TUNER CARD AVERMEDIA H753-D DVB-T TU.10500.065 WIRELESS LAN BOARD 802.11BGN LITE-ON WN6607LH NI.10200.041 CPU AMD ATHLON II X2 240 2.8GHZ 2M L2 CACHE 65W REGOR KC.AT202.240 CPU AMD ATHLON II X2 245 2.
Category Part Name Part Number MEMORY APACER DDR3 1333MHZ 2G UNB-DIMM LF 128*8 0.065UM KN.2GB0B.024 MEMORY KINGSTON DDR3 1333MHZ 2G UNB ACR256X64D3U1333C9 KN.2GB01.025 MEMORY SAMSUNG DDR3 1333MHZ 2G M378B5673FH0CH9 KN.2GB0F.004 MEMORY TRANSCEND DDR3 1333MHZ 2G UNB-DIMM JM1333KLU-2G KN.2GB0H.009 MEMORY UNIFOSA DDR3 1333MHZ 2G UNB-DIMM GU512303EP0202 LF 128*8 0.065UM KN.2GB07.002 HDD 320GB 3.5" 7200RPM SATA II 8MB HGST HDT721032SLA380 SATURN KH.32008.016 HDD 320GB 3.
Category Part Name Part Number CCFL LCD LPL 23" WFHD NONE GLARE LM230WF1 TLA5 LF 300NIT 5MS G8 LK.23006.015 CCFL LCD SAMSUNG 23" WFHD NONE GLARE LTM230HT01 A09 LF 300NIT 5MS 1000:1 HF LK.23008.009 CCFL LCD SAMSUNG 23" WFHD NONE GLARE LTM230HT01 A10 LF 300NIT 5MS 1000:1 HF LK.23006.014 TOUCH PANEL 23" ETURBO SR-230M182235D1 23" RESISTIVE MUTI-TOUCH PANEL TOUCH FILM PC.14600.001 HDD SATA CABLE 50.SAS01.001 HDD SATA CABLE 15PIN 50.3CM12.001 HDD SATA CABLE 15PIN 50.3CM30.
Category Part Name Part Number POWER SUPPLY 220W CHICONYPOWER EPA CPB09D220E AAGASSI PY.22009.008 POWER SUPPLY 220W CHICONYPOWER PFC CPB09D220A AAGASSI PY.2200B.007 POWER SUPPLY 220W CHICONYPOWER REGULAR CPB09-D220R AAGASSI PY.22009.006 POWER SUPPLY 220W EUP 115VAC/230V NPFC DELTA DPS-220UB A EUP PY.2200B.006 POWER SUPPLY 220W FULL EPS5.0 DELTA DPS-220UB-2 B EUP PY.2200B.008 POWER SUPPLY 220W LITE-ON FULL PS-5221-9AE-ROHS 8.5L EUP 82+ PY.2200F.
Category Part Name Part Number KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK PORTUGUESE WITH PB LOGO KB.RF403.188 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK ROMANIAN WITH PB LOGO KB.RF403.205 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK RUSSIAN WITH PB LOGO KB.RF403.200 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK SLOVAK WITH PB LOGO KB.RF403.199 KEYBOARD RF2.4 105 KEY CHICONY WUG0570 BLACK SLOVENIAN WITH PB LOGO KB.RF403.198 KEYBOARD RF2.
Category Part Name Part Number KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK PORTUGUESE KB.USB03.249 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK ROMANIAN KB.USB03.266 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK RUSSIAN KB.USB03.261 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SLOVAK KB.USB03.260 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SLOVENIAN KB.USB03.259 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SPANISH KB.USB03.248 KEYBOARD USB 105 KEY CHICONY KU-0420 BLACK SWISS/G KB.USB03.
92 Category Part Name Part Number HDMI CABLE 600MM C.A. HDMI 600MM CABLE DTX AIO TBD LVDS CABLE 23 "C.
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide 93
Appendix A Model Definitions and Configurations This chapter provides features summary for each of the Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 computer model configurations.
95 Packard Bell oneTwo M3351 / oneTwo L5351 Model Configuration Common features • Project name: gGreenwood • DIMM1: U2GBIII13 • Mainboard: Greenwood WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) • Card reader: Yes Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Add-on Card 1 Add-on Card 2 Keyboard Mouse N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N USB/ 0420_PB USB/0420 Nvidia GT320 1GB HDMI/DVI LP PCIe/SW/ DVB-T/ DTXAIO_Kit 802.
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on Card 1 Add-on Card 2 oTL5351 S1.U5R02. 001 oTL5351 Sample EMEA001 W7HP64PIT0604/ PHNMII705e/2G*2/ 640G*1/NBDRW4XS/ B23/EMEA Win7/ Philips/PS2/1688/ PS2Opt/PB HX093I PAIO1023 PHNMII 705e N U2GBII I13 D640GB7 .2KS NBDRW4 XS D23FHD N N N oTM3351 PW.U5PE2 .
97 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner Add-on Card 1 Add-on Card 2 Keyboard Mouse Remote Control Power Cord oTM3351 PW.U5PE2 .177 oTM3351 CH EMEA001 W7HP64PFR0206/ ATHIIX2215/ 2G*1+1G*1/500G*1/ NSM8XS/D21.5H/KB/ mouse HX093J PAIO1021 ATHIIX2 215 U1GBII I13 N D500GB7 .2KS NSM8XS D21.5WU XGA N N N N N USB/ 0420_PB USB/0420 OS PFC 220W (8.
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Add-on Card 1 Add-on Card 2 Keyboard Mouse Remote Control N 802.11 b/g/ n (minicard/ USB)(half size) Kit N N RF2.4/ 0420_PB RF2.4/ 0420_PB PFC 220W (8.5L) EuP EU W7HP64R U N 802.11 b/g/ n (minicard/ USB)(half size) N N USB/ 0420_PB USB/0420 PFC 220W (8.5L) EuP EU W7HP64 Model Part No. Description Chassis Bezel CPU DIMM2 DIMM3 HDD ODD LCD VGA TV Tuner oTM3351 PW.U5PE2 .
99 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested for both the Home Basic and Home Premium editions of Microsoft’s Windows Vista operating system. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Item Device Name Vendor USB Flash Drive Transcend JetFlash USB 2.0 Flash Drive V85 8 GB Memory Key Transcend Apacer AH421 8 GB Apacer A-Data PD16 Vista 16 GB A-Data Transcend JetFlash USB 2.0 Flash Drive V10 16 GB Memory Key Transcend USB HDD 2.5-inch Portable 80 GB Hard Disk Transcend USB ODD DVD+R/RW (USB 2.0) Plextor USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G (E220: HSDPA/UMTS/EDGE/GPRS/GSM) Huawei PowerSync USB2.
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Approved Vendor List (AVL) Component Vendor Description Model Part Number Mainboard kit Wistron MB Kit oTM3350/3351_oTL5350/5351 nVidia MCP78PV Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP "Greenwood WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) MB.U5N01.001 Mainboard oTM3350/3351_oTL5350/5351 nVidia MCP78PV "Greenwood Proprietary W/O 1394 LF DDRIII 4 DIMM W/ EUP WNMCP78PV_1394(N)_LOGO(N)_Eup(Y) MB.U5N01.
103 Component Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Memory Vendor Unifosa Samsung Transcend Kingston Apacer Hard drive Description Model Part Number Athlon II x2 250 3.0GHz, 2M L2 cache 65W, Regor, ATHIIX2250 ADX250OCK23GM KC.AM202.250 AMD Athlon II x2 245 2.9G 1Mx2 (65W) ADX245OCK23GQ KC.AT202.245 Athlon II x2 240 2.8GHz, 2M L2 cache 65W, Regor, ATHIIX2240 ADX240OCK23GQ KC.AT202.240 Athlon II x2 215 2.
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Optical drive TV tuner card Graphics card Vendor Description Model Part Number Seagate 7200rpm 320GB ST3320418AS( Pharaoh) SATA II 16MB LF F/W:CC44 Pharaoh KH.32001.015 7200rpm 640GB ST3640623AS(Brinks) SATA II 16MB LF F/ Brinks W:CC4H KH.64001.002 7200rpm 1000GB ST31000528AS(Pharaoh) SATA II 32MB LF F/W:CC44 Pharaoh KH.01K01.
105 Component Vendor Description Model Part Number ECS HD5450 512MB (64BIT) DDR3 DVI HDMI VGA LP BRACKET ROHS VG.ECS54.511 NV G315 512MB (64BIT) DDR3 DVI HDMI LP BRACKET ROHS VG.ECS31.5L1 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide WLAN module Lite-On Lite-On WN6607LH WLAN WN6607LH, Realtek RTL8191SU, 802.11bgn 1Tx2R WLAN (mini-card)(USB interface) Half Size WN6607LH NI.10200.
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Vendor Description Model Part Number Power supply unit Delta DPS-220UB A PY.22009.006 PY.22009.006 CP CPB09-D220R PY.2200F.004 PY.2200F.004 Delta DPS-220UB-1 A PY.22009.007 PY.22009.007 CP CPB09-D220A PY.2200F.005 PY.2200F.005 LiteOn PS-5221-9AE-RoHS (FR 220W, ES) PY.2200B.008 PY.2200B.008 Delta DPS-220UB-2 B (FR 220W, ES) PY.22009.008 PY.22009.008 CP CPB09-D220E (FR 220W, ES) PY.
107 Component Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide RF keyboard Vendor Chicony Description Model Part Number Keyboard CHICONY KU-0420 USB 105KS Black Slovak KB.USB03.260 Keyboard CHICONY KU-0420 USB 105KS Black Russian KB.USB03.261 Keyboard CHICONY KU-0420 USB 105KS Black Hungarian KB.USB03.262 Keyboard CHICONY KU-0420 USB 105KS Black Greek KB.USB03.263 Keyboard CHICONY KU-0420 USB 105KS Black Danish KB.USB03.
Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Vendor Description Model Part Number 108 Keyboard CHICONY WUG0570 RF2.4 105KS Black Icelandic with PB logo KB.RF403.194 Keyboard CHICONY WUG0570 RF2.4 105KS Black Norwegian with PB logo KB.RF403.195 Keyboard CHICONY WUG0570 RF2.4 105KS Black Hebrew with PB logo KB.RF403.196 Keyboard CHICONY WUG0570 RF2.4 105KS Black Polish with PB logo KB.RF403.197 Keyboard CHICONY WUG0570 RF2.
109 Packard Bell oneTwo M3350 / oneTwo M3351 / oneTwo L5350 / oneTwo L5351 Service Guide Component Vendor Description Keyboard dongle receiver Chicony Chicony Dangle Receiver USB external receiver RV.11000.022 USB mouse Chicony Chicony optical mouse USB MSU0960 MS.11200.061 MCE remote controller/ receiver Philips Philips Remote Controller RC2604307/01BG for EMEA ;pair with RV.11000.007 EMEA Win7/Philips RT.11300.
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer products. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and regional business units can access our website. However some information sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan.
Index A checkpoints boot block 62 DIM 66 overview 62 POST 64 CMOS clear 78 CMOS Setup Utility access 12 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 BIOS Security Features menu 22 Exit Without Saving 24 Frequency/Voltage Control menu 21 Integrated Peripherals menu 18 Load Default Settings 24 navigation keys 13 overview 11 PC Health Status menu 20 Power Management Setup menu 19 Product Information menu 14 Save & Exit Setup 24 Standard CMOS Features menu 15 computer stand location 6 remov
processor 44 rear cover 28 RTC battery 46 rubber feet 27 scaler board 31 tools 25 touchscreen control board 51 TV tuner card 36 USB/audio board 33 wall mount plate 35 webcam module 59 display display by model 1 remove LCD assembly 54 remove LCD board cover 58 remove LCD cable 58 headphone jack 5 heat sink fan cable connector 81 part number 86 remove 43 HSF, see heat sink fan 43 I I/O cable cover remove 27 I/O cable plate remove 28 I/O ports listing 1 Integrated Peripherals menu 18 inverter board bracket,
specifications 1, 8 troubleshooting 72 microphone jack left 4 right 5 model configurations 95 modem board troubleshooting 74 monitor port 4 mouse part number 91 webcam module 85 wireless LAN card 86 WLAN cable 88 PC Health Status menu 20 POST, see Power-On Self-Test 64 power AC power jack 4 ACPI compliance 2 button assembly, part number 85 button assembly, remove 53 button/indicator 3 specifications 2 wake-up options 19 power management configure 19 specifications 2 power supply unit 24-pin ATX connector 8
S T Save & Exit Setup menu 24 scaler board remove 31 security features 2 sepakers location 3 serial-to-DVI port cable, remove 47 location 4 soeakers cable, part number 88 software specifications operating system 2 speakers remove 54 specifications antivirus 2 audio 9 BIOS 7 Bluetooth 9 display 9, 10 Ethernet controller 9 hard disk drive 8 memory 8 optical disc drive 8 power supply unit 10 processor 7 system chipsets 7 webcam 9 WLAN controller 9 Standard CMOS Features menu 15 supervisor password 22 system a
