User's Guide

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TROUBLESHOOTING
My Clarisonic won’t turn on.
In order for the Clarisonic to turn on, the battery needs to
be sufficiently charged. Prior to first use, charge the
handle for 24 hours. The warning beeps and lights indicate
that the device needs to be placed in the charging cradle
overnight. First check to be sure the handle is properly
placed in the cradle (brush head facing the power cord).
After every 30 minutes of use, charge the handle overnight.
Also, check that your charging cradle is not plugged into an
outlet that is linked to a wall switch. If the problem persists,
contact Customer Service.
The inner brush head is not moving, but sound
is coming from the handle.
Remove the brush head and twist it back into place,
assuring that the brush head is properly seated using its
3 attachment pins as indicated in the Caring for Your
Clarisonic section. This should reactivate the motion of the
inner bristles. If the problem persists, contact Customer
Service.
The brush beeps during use.
The beeps are your guide to a more even and thorough
cleansing of the face. For more on this, please see page 8
of this booklet.
The brush head won’t come off.
Grip the brush head firmly, push and twist it counter-clock-
wise. Then pull the head away from the handle.
The brush head appears stained.
With daily maintenance and weekly washing, the brush
head should not stain. Using the Clarisonic to remove
makeup may cause discoloration, which will not adversely
affect performance. Never use the Clarisonic to remove
eye makeup.
The brush feels harsh on my skin.
Always use the Clarisonic on wet skin. Use enough cleanser
to generously cover your face. Try using the brush at the
lower power level. To set at low power, hold the power
button for at least 3 seconds when turning it on. At the low
power level, you’ll hear 3 descending beeps and the yellow
light is turned off. Also, try using the Sensitive or Delicate
brush head, as they are softer on the skin and are designed
for maximum comfort.
1-888-525-2747
CLARISONIC CLEANSER
Your Clarisonic system kit includes a 2 ounce sample
of the Clarisonic cleanser, which is optimized for use with
your Clarisonic. It is a gentle, lightly scented, botanical-
based non-foaming cleanser designed for sensitive and
normal skin. The botanical ingredients include Japanese
Green Tea, seaweed, and cucumber extract. You can also
use most non-abrasive facial cleansers with your Clarisonic.
Purchase Clarisonic cleanser from your skin care
professional, physician, medi-spa or Clarisonic retailer.
Or call 1-888- 525-2747 or visit clarisonic.com.
6 oz. size available for purchase.
2 oz. size sample package.