User Manual

14 Chapter 3 Troubleshooting
Troubleshooting 3
This chapter provides information about common gateway installation issues. If an
issue has more than one potential cause, the most common cause is listed first.
Connection issues
Use the information in this section to identify and resolve issues related to
connectivity.
The POWER indicator is not on
• The power cable may be loose or disconnected. Check the power cable to ensure
that the cable is securely connected. If the power cable is plugged in to a power
strip or switched outlet, ensure that it is on. Ensure that you are using the power
supply that came with your gateway.
• The power supply may be faulty. Verify that the light on the power supply is green.
• The AC outlet may be faulty. Try plugging your gateway in to a known good outlet.
The POWER indicator blinks immediately after the device starts, and then turns
steady green
• The POWER indicator blinks during POST (Power on self-test). This is normal
behavior.
The POWER indicator is red
• The POST (Power on self-test) may have failed. Press the RESET button and hold
it for 10 seconds to reset your gateway.
The BROADBAND indicator blinks
• The Ethernet or DSL cable may be loose or disconnected. Check the connections
to ensure that the cable is securely connected.
• The DSL connection may not be established. Press the RESET button and hold it
for 10 seconds to reset your gateway. If resetting your gateway does not fix the
problem, contact your service provider.