Operation Manual

November 1999
M68333 Rev. A Tel-Link PMP - Sector Terminal Installation & Maintenance Manual 12-1
12.0 Technical Support
12.1 Warranty
P-COM warrants PMP products to be free from defects in materials and workmanship for a period of twelve
(12) months from the date of shipment from the factory. Extended warranty options are available.
12.2 Return Process
The boards of the PMP product requiring service may be sent to P-COM Florida at any time whether the
unit is under warranty or not. There is a charge for repairs after the twelve-month warranty period.
A product requiring service should be returned with a Return Material Authorization (RMA), a detailed
description of the problem and proof of purchase date if the twelve-month warranty has not expired. The
product should be returned in its original shipping carton to ensure that in-transit damage does not occur.
The following process is used whenever returning equipment to P-COM:
STEP 1. Contact P-COM TAC at the telephone number below to obtain an RMA number and
return shipping address:
P-COM Technical Assistance Center
Phone Number:1-877-674-3600
FAX Number:1-407-674-3700
Hours of Operation
8:00 AM to 5:00 PM Eastern Time (standard or daylight savings)
NOTE: All equipment received without an RMA will be returned to the sender.
STEP 2. Pack the equipment in the original shipping containers, if possible. If original shipping
containers have been discarded, pack the failed unit so as to protect it from shipping
damage.
STEP 3. Obtain insurance from the shipper that will cover the entire value of the equipment
being returned.
STEP 4. Send the equipment (pre-paid shipping) to the address received from the Technical
Assistance Center.
STEP 5. P-COM will notify the sender, upon receipt of the equipment, of an estimated time to
repair and for return shipping instructions. An estimate of the repair cost will be given
for all non-warranty repairs
All repairs covered under warranty will be completed at no cost and the return shipping (surface) will be
paid for by P-COM. Repairs not covered by the warranty will be performed at current P-COM labor rates
and material costs and billed to the customer. In addition, shipping will be billed for non-warranty repairs.