Warranty
30
-
Year Limited Warranty on WeatherLock
®
Specialty Tile & Metal Waterproofing Underlayment
Limitations on the transferability of this warranty are set forth herein.
5. Damage by any chemical condition not disclosed to Owens Corning,
or traffic or storage of materials or infiltration of condensation or
moisture in, through or around the walls, coping, building structure
of the underlying or surrounding areas;
6. Inadequate attic ventilation or lack of positive, proper or adequate
roof drainage. If you have any questions about appropriate
ventilation requirements, please contact us at 1
-
800
-
ROOFING;
7. Settlement of the structure of your home, or buckling or cracking of
the deck or substrate over which your Product is installed;
8. Damage caused by alterations or repairs made after completion of
application, including structural changes, equipment installation,
painting or the application of cleaning solutions, coatings, or other
modifications, or installation of objects (including, without limitation,
machines, structures, fixtures, utilities, antennas, air conditioning
equipment, and solar collectors);
9. Any costs that you incur which are not authorized in advance by
Owens Corning;
10. Improper roof design;
11. Inadequate roof drainage. No ponding water may be evident 48
hours after a rainfall; or
12. Workmanship defects.
What Is Your Remedy
If at any time during the thirty (30) year warranty period the Product allows
leaking due to a manufacturing defect, Owens Corning will contribute to
the cost of either repairing or replacing your Product, as its sole option or
as its sole obligation to you, subject to the following limitations:
During the first ten (10) years following installation, our liability under this
warranty shall be limited, at our sole discretion, to repairing or replacement
of your Product or a refund equal to the cost of replacement of the Product,
excluding cost of labor.
During years eleven (11) through thirty (30) following installation, our
liability shall be limited, at our sole discretion, to repairing or replacement
of the Product or a refund equal to the cost of replacement of the Product,
excluding the cost of labor, subject to proration as calculated by the
formula set forth below.
The proration formula takes into account the number of months of use
you have enjoyed through the date of your claim and reduces a refund
for cost of replacement accordingly. That is, we will prorate the
amount of your payment through the date of your claim. The Product
has a 30-year warranty (360 months). Thus, if you make a claim in the
last month of the 11th year of the warranty (i.e., the 132nd month),
the warranty refund amount would equal 228/360ths of the cost of
replacement of the Product, excluding the cost of labor.
Introduction
Thank you for your recent purchase of Owens Corning
Roofing
and Asphalt, LLC (Owens Corning) WeatherLock
®
Specialty Tile
& Metal waterproofing underlayment (“Product”). We believe
we manufacture the highest quality and most attractive roofing
products and waterproofing underlayment available anywhere,
and that is why we stand behind them with one of the best
warranties in the industry. We have attempted to write this
warranty in clear, plain-English terms, including the limitations
and restrictions, so you will fully understand the warranty we
are making to you. However, if anything in this warranty is not
clear to you, please call us at 1
-
800
-
ROOFING. Or visit our Web
site at www.roofing.owenscorning.com.
Who Is Covered
Owens Corning warrants its Product to the original consumer
purchaser (i.e., the homeowner, not the installer or contractor)
who lives in the United States or Canada.
Transferability of This Warranty
This warranty is personal to you and may not be transferred
to any subsequent purchaser of your home.
How Long Are You Covered
This warranty remains in effect for a period of thirty (30) years
following installation.
What Is Covered
We warrant that the Product will be free from any manufacturing
defects that will result in roof leaks.
What Is Not Covered
Damage to the Product due to any cause not expressly covered
herein. After the Product leaves the manufacturing facility, it is
subjected to conditions and handling beyond our control that
could affect its performance. This warranty does not cover any
problems with non-defective Product caused by conditions or
handling beyond our control. Some examples of conditions not
covered by this warranty include:
1. Acts of God, such as hail storms;
2. Foot traffic on your roof or damage caused by objects (such
as tree branches) falling on your roof or by vandalism;
3. Improper or faulty installation (installation must be in accor-
dance with our latest written installation instructions);
4. Metal work or other materials not furnished by Owens Corning
and used in the roofing system resulting in leaks;
Claims Process
To make a claim under this warranty, you need to do so within
thirty (30) days after you discover the problem. Just call us
at 1
-
800
-
ROOFING or send us a letter addressed to Owens
Corning Roofing and Asphalt, LLC, Customer Response
Center, One Owens Corning Parkway, Toledo, Ohio 43659.
Explain the problem and include proof of purchase for the
Product and the date it was installed on your roof. Shortly after
we receive your communication, we will contact you regarding
your claim and will walk you through the entire process. To fully
evaluate your claim, we may ask you to provide, at your expense,
pictures of the Product and/or Product samples for us to test. If
you have any questions, do not hesitate to write us at the
address above, call 1
-
800
-
ROOFING or visit our Web site
at www.roofing.owenscorning.com.
Limitations
ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE
EXPRESS WARRANTY PROVIDED ABOVE FOR YOUR ROOFING
SYSTEM COMPONENTS UNLESS A SHORTER PERIOD IS
PERMITTED BY LAW.
YOUR REMEDY FOR DEFECTIVE WEATHERLOCK SPECIALTY
TILE & METAL WATERPROOFING UNDERLAYMENT IS
FULLY DESCRIBED IN THE PRECEDING SECTION ENTITLED
“WHAT IS YOUR REMEDY.” YOU ARE NOT ENTITLED
TO ANYTHING MORE THAN WHAT IS DESCRIBED IN
THAT SECTION. WE ARE NOT RESPONSIBLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
DAMAGE TO YOUR HOME OR TO YOUR HOME’S CONTENTS.
Some states do not allow limitations on how long an implied
warranty lasts and/or do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation
or exclusion may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which
vary from state to state.
Name of Contractor Date of Installation
Address
City State ZIP
Phone Number
Pub. No. 10009003-A. Printed in U.S.A. November 2009. THE PINK PANTHER
™
& © 1964
–
2009 Metro- Goldwyn-Mayer Studios Inc. All Rights Reserved. The color PINK is a registered trademark of Owens Corning. ©2009 Owens Corning.
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