Specifications

•Read this manual and review Chapter 4: Troubleshooting & Tips.
•Try to conrm the problem is with the hard drive. If you have a second computer,
move the enclosure to that system and verify that the solution does not function with
that machine.
•Visit our tech center for more support suggestions, including FAQs.
http://eshop.macsales.com/tech_center/index.cfm
If you still need support, please have the following available to you:
• The serial number of the enclosure
• Your invoice number
• What operating system you are using
• Which kind and model of computer you are using
All of this will help speed your support contact along.
8AM - 8PM CST Monday - Friday
9AM - 4PM CST Saturday
By Telephone - [phone] (North America only)
International customers please call [phone]
Live Chat is available 24 hours a day, 7 days a week . Visit:
http://eshop.macsales.com for more information.
Or, you can email. Submit your email at
http://eshop.macsales.com/Service/Tech.cfm
6.1 Before Contacting Customer Service
6.2 Support Hours Of Operation
6 CUSTOMER SERVICE
OWC Mercury On-The-Go Pro Chapter 6 - Customer Service