System information

Contacting Technical Support

Shouldyouneedsupport,therearethreewaystocontactourTechnical

Supportteam:

• Email

 o Youcansubmityouremailrequestat:

 o http://eshop.macsales.com/Service/ts_email.cfm

• Phone

 o 815-338-8685Option3

 o 8AM–8PMCSTMondaythroughFriday

 o 9AM–4PMCSTSaturday

• LiveChat

 o OWCoerslivetechnicalassistanceat

http://eshop.macsales.com/service/livechat

 o 8AM–8PMCSTMondaythroughFriday

 o 9AM–4PMCSTSaturday

Before contacting Technical Support, please have the following

available:

• TheserialnumberofHelios.

• Yourinvoicenumber.

• Whatoperatingsystemyouareusing.

• Whichkindandmodelofcomputeryouareusing.

• WhichPCIecard(s)youwanttousewithHelios.

Warranty Information

AllHeliossolutionsincludeanOWC3-YearSolutionWarrantywith48-

hourTurnaroundTime.

Forfulldetailsofthewarranty,referto:

http://eshop.macsales.com/Service/warranty_info.cfm