User guide

OWC MERCURY ELITE PRO Qx2
APPENDIX
9
3.1 TROUBLESHOOTING
Begin your troubleshooting by verifying that the power cable is connected to the Mercury
Elite Pro Qx2 and to a power source. If the power cable is connected to a power strip, make
sure that the power switch on the strip is turned on.
Then, simply verify that both ends of your cables are properly plugged into the computer
and the Qx2. If the Qx2 is still not working properly, try connecting to another interface such
as the USB connection and see if the device works properly. You can also connect the Qx2
to a different computer.
If you are still experiencing problems, consult our online list of frequently asked questions at
www.macsales.com/FAQ or see section 3.4 for information on contacting OWC techni-
cal support.
3.2 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your Mercury Elite Pro Qx2 and a second
copy on either your internal drive or another storage medium, such as an optical backup, or
on another external storage unit. Any data loss or corruption while using the Qx2 is the sole
responsibility of the user, and under no circumstances will Other World Computing be held
liable for compensation or the recovery of any lost data.
3.3 ONLINE RESOURCES
Formatting:
For formatting information, including instructions on how to format your Mercury Elite
Pro Qx2 for Mac or Windows, go to: www.macsales.com/format
Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your data
from an old drive to a new one, go to: www.macsales.com/migration
FAQs:
Access our online collection of frequently asked questions for this and other products at:
www.macsales.com/FAQ
3.4 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION
APPENDIX
8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
[phone] (North America)
[phone] (International)
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_email