User Manual

OWC THUNDERBAY 4
SUPPORT RESOURCES
5
3.1 TROUBLESHOOTING
Begin your troubleshooting by verifying that the power cable is connected to the OWC
ThunderBay 4 and to a power source. If the power cable is connected to a power strip, make
sure that the power switch on the strip is turned on. Then, verify that both ends of your
cables are properly plugged into the computer and the ThunderBay 4.
If the ThunderBay 4 is still not working properly, try connecting to another computer or using
another Thunderbolt cable. Remember that the ThunderBay 4 needs an active data signal in
order for the power to remain on. If it is disconnected from the computer, or if the computer
goes to sleep or turns off, the ThunderBay 4 will go to sleep. If you are still experiencing
problems, consult Section 3.4 for OWC technical support contact information.
3.2 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your ThunderBay 4 and a second copy on
your internal drive or another storage medium, such as an optical backup, or on a second
external storage unit. Any data loss or corruption while using the ThunderBay 4 is the sole
responsibility of the user, and under no circumstances may OWC, its parents, partners, and
affiliates be held liable for loss of the use of data including compensation of any kind or
recovery of the data.
3.3 ONLINE RESOURCES
To access our online knowledge base, including things like FAQs and a step-by-step walk-
through of our recommended method for migrating your data from an old drive to a new
one, please visit: www.owcdigital.com/support/faq
3.4 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Hours:
8am to 8pm (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(866)-692-7100 (North America)
[phone] (International)
Live Chat:
www.owcdigital.com/support
Email:
www.owcdigital.com/support