User Manual

OWC THUNDERBAY 4
APPENDIx
5
3.1 TROUBLESHOOTING
Begin your troubleshooting by verifying that the power cable is connected to the
ThunderBay 4 and to a power source. If the power cable is connected to a power strip, make
sure that the power switch on the strip is turned on.
Then, simply verify that both ends of your cables are properly plugged into the computer
and the ThunderBay 4. If the ThunderBay 4 is still not working properly, try connecting to
another computer or using another Thunderbolt cable. Remember that the ThunderBay 4
needs an active data signal to remain on. If it is disconnected from the computer, or if the
computer goes to sleep or turns off, the ThunderBay 4 will go to sleep.
If you are still experiencing problems, consult our online list of frequently asked questions
at www.macsales.com/FAQ or see Section 3.4 for information on contacting OWC
technical support.
3.2 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that you
keep two copies of your data: one copy on your ThunderBay 4 and a second copy on either
your internal drive or another storage medium, such as an optical backup, or on another
external storage unit. Any data loss or corruption while using the ThunderBay 4 is the sole
responsibility of the user, and under no circumstances will Other World Computing be held
liable for compensation or the recovery of any lost data.
3.3 ONLINE RESOURCES
Formatting:
For formatting information, including instructions on how to format your ThunderBay 4
for Mac or Windows, go to: www.macsales.com/format
Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your data
from an old drive to a new one, go to: www.macsales.com/migration
FAQs:
Access our online collection of frequently asked questions for this and other products at:
www.macsales.com/FAQ
3.4 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION
APPENDIX
8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
[phone] (North America)
[phone] (International)
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_email