User Manual

OWC MERCURY ON-THE-GO PRO
APPENDIx
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3.1 FORMATTING
For formatting information, including instructions on how to format your Mercury On-
The-Go Pro for Mac or Windows, go to: h t t p:// www.macsales.com/format
3.2 UNMOUNTING DRIVES
To properly unmount any connected drives from your computer, you need to follow a
few simple steps.
For Mac OS X systems:
There are two main methods to umount disks with Mac OS X systems. Either drag the
icon for the disk you wish to unmount to the trash can, or right-click the disk icon on
the desktop, then click “Eject”.
For Windows systems:
1. Go to the System Tray (located in the lower right corner of your screen). Click on the
“Eject” icon (a small green arrow over a hardware image).
2. A message will appear, detailing the devices that the “Eject” icon controls, i.e., “Safe-
ly remove...” Click on this prompt.
3. You will then see a message that says, “Safe to Remove Hardware.” It is now safe to
disconnect the Mercury On-The-Go Pro from the computer.
3.3 TROUBLESHOOTING
Begin your troubleshooting by verifying that both ends of your cables are properly
plugged into the computer and the Mercury On-The-Go Pro. If the Mercury On-The-Go
Pro is still not working properly, try connecting to another interface such as the USB con-
nection and see if the device works properly. You can also connect the Mercury On-The-
Go Pro to a different computer.
In some rare instances, the power being provided through the interface cable may not
be sufficient to power the Mercury On-The-Go Pro, depending on the computer you are
using and the hard drive or SSD inside the Mercury On-The-Go Pro. If you suspect this
is the case, an optional 5V power adapter is available at: http://eshop.macsales.
com/item/OWC/MOTGPWR/
If problems persist, consult our online collection of frequently asked questions (ht t p://
www.macsales.com/FAQ) or see section 3.6 for information on contacting OWC
technical support.
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