manual

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For!the!latest!version!of!this!document,!please!go!to:!http://www.overlandstorage.com/pdfs/SnapServer_NAS_Config_Guide.pdf!
©2014!Overland!Storage.!All!trademarks!and!registered!trademarks!are!the!pro p erty!o f!the ir!res pe ctive !ow n ers .!Th e!in form a tio n!c on tain ed !h ere in!is !su bject!to!change!without!notice!and!is!
provided!“as!is”!without!warranty!of!any!kind.!Overland!Storage!shall!not!be!liable!for!technical!or!editorial!errors!or!omissions!contained!herein.!
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SnapServer
®
XSD 40 Configuration Guide
4.2.2 Uplifts"and"Extensions"
All!SnapServer!systems!are!eligible!for!service!uplifts!and!extensions!to!augment!and/or!extend!the!standard!OverlandCare!warranty.!!
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` Specially!priced!3`year!uplifts!for!OverlandCare!Levels!Silver,!Gold!and!P la tin u m !are!available!at!the!time!of!purchase!
` 1`year!extensions!for!all!OverlandCare!Levels!are!available!to!extend!the!SnapServer!warranty!to!5`years!of!total!coverage!
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4.3 Supplemental"Software"Support"
Supplemental!Software!Support!can!be!purchased!for!each !op tion al!so ftw are!p rod u ct.!This!serv ice!is!offere d!a s!an !ann u al!con trac t!
for!Snap!Ente rprise !Da ta!R ep lica tor!(Sn a p!E DR ).!To !pu rch a se!S up ple m e nta l!So ftw are !Serv ice,!th e!Sn ap S erve r!syste m !o n!w h ich !the!
software!product!will!be!run!must!be!covered!by!OverlandCare!service!or!Software!maintenance.!
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Supplemental!Software!Support!includes!the!following:!
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` Support!offering!24x7!access!to!web!based!self`support!
` Technical!support!access!for!the!Software!product!in!line!with!the!service!level!of!the!SnapServer!system!on!w hich!it!runs!
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4.4 Summary"of"Support"Offerings"for"SnapServer"Systems"and"Softwar e"
4.4.1 SnapServer"XSD"40"Support"Offering"Summary"
The!following!table!provides!a!summary!of!the!support!offerings!available!for!SnapServer!XSD!40!systems.!
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Service"Offering"
Year"1"
Year"2"
Year"3"
Year"4"
Year"5"
OverlandCare"Bronze[Level!–!24x7!Telephone!Support,!2!Day!Advance!Parts!Replacement!9x5!!
Standard!Warranty!
Optional!1`Year!Extensions!
OverlandCare"Silver[Level!–!24x7!Telephone!Support,!9x5xNBD!Onsite!
Optional!3`Year!Uplift!
Optional!1`Year!Extensions!
OverlandCare"Gold[Level!–!24x7!Telephone!Support,!9x5x4`Hour!Onsite!
OverlandCare"Platinum[Level"–!24x7!Telephone!Support,!24x7x4`Hour!Onsite!
Supplemental!Software!Coverage!for!Snap!EDR!
Optional!1`Year!Extensions!
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