manual

!
!
! 10"
For!the!latest!version!of!this!document,!please!go!to:!http://www.overlandstorage.com/pdfs/SnapServer_NAS_Config_Guide.pdf!
©2014!Overland!Storage.!All!trademarks!and!registered!trademarks!are!the!pro p erty!o f!the ir!res pe ctive !ow n ers .!Th e!in form a tio n!c on tain ed !h ere in!is !su bject!to!change!without!notice!and!is!
provided!“as!is”!without!warranty!of!any!kind.!Overland!Storage!shall!not!be!liable!for!technical!or!editorial!errors!or!omissions!contained!herein.!
!
SnapServer
®
XSD 40 Configuration Guide
4 OverlandCare™"Services"for"SnapServer"Systems"and"Software"
OverlandCare!is!Overland’s!premier!service!and!support!program.!This!program!provides!enhanced!services!for!customers!who!
require!either!longer!co ve rage !perio ds !or!op tion s!tha t!pro vid e!for!h ighe r!system!availability.!We!offer!sup p ort!u pg rad es!at!the!time!
of!system!sale!and!support!extensions!for!up!to!five!years!after!the!initial!system!purchase.!If!your!SnapServer!solution!includes!
multiple!products!each!item!must!be!covered!to!the!same!entitlement.!As!a!special!incentive!to!keep!your!SnapServer!product!
covered!for!a!longer!period!of!time!we!offer!a!discount!on!multiple!years!of!support!coverage!when!purchased!at!the!time!of!sale.!
!
4.1 OverlandCare"Levels"
There!are!four!levels!of!OverlandCare,!each!offering!a!different!range!of!services.!As!m entioned!above,!every!SnapServer!carries!one!
of!these!levels!as!its!“standard!warranty”,!and!customers!can!purchase!upgrades!and!extensions!for!up!to!5!years!after!the!initial!
system!purchase.!The!four!OverlandCare!Levels!are!summ arized!in!the!table!below. !
!
!
!
OverlandCare""
Bronze[Level"
2`business!day!Parts!
Replacement!
OverlandCare"
Silver[Level"
5x9xNBD!Onsite!Support!
!
OverlandCare"
Gold[Level"
5x9x4`Hour!Onsite!Support!
!
OverlandCare"
Platinum[Level"
24x7x4`Hour!Onsite!
Support!
Unlimited!Web!and!Email!Support!
•!
•!
•!
•!
Access!to!Online!Knowledgebase!
•!
•!
•!
•!
Critical!Software/Firmware!Updates!and!Patches!
•!
•!
•!
•!
24x7!Telephone!Assistance!
•!
•!
•!
•!
Remote!Problem!Diagnostics!&!Support!
•!
•!
•!
•!
Next!Business!Day!Advance!Parts!Replacement!
•!
!
!
!
Onsite!Support!Monday!Thru!Friday!
!
•!
!
!
Next!Business!Day!Response!for!Onsite!Support!
!
•!
•!
!
4`Hour!Response!for!Onsite!Support!
!
!
•!
•!
24x7!Onsite!Support!
!
!
!
•!
!
4.2 Standard"Warranty,"Uplifts"and"Extensions"For"SnapServer"Products"
4.2.1 Standard"Warranty"
SnapServer!XSD!products!are!covered!by!a!three`year!Overland!Care!Bronze`Level!warranty!which!covers!all!aspects!of!the!product.!
The!Bronze`Level!warranty!for!SnapServer!XSR!includes!the!following:!
!
• 24x7!Telephone!support!
• Advanced!parts!replacement,!2!business!day!delivery!excluding!recognized!public!and!company!holidays!
• Software!support!for!GuardianOS!with!updates!and!patches!as!availab le!
!
For!full!details!of!current!service!programs,!please!refer!http://support.overlandstorage.com/support/service`coverage.html!
!
!
!
!