® A Division of Cisco Systems, Inc. Phone Adapter with 2 Ports for Voice-over-IP WIRED Installation and Troubleshooting Guide Model No.
Phone Adapter with 2 Ports for Voice-over-IP Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2004 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.
Phone Adapter with 2 Ports for Voice-over-IP
Phone Adapter with 2 Ports for Voice-over-IP Table of Contents Chapter 1: Introduction 1 Welcome What’s in this Guide? 1 1 Chapter 2: Getting to Know the Phone Adapter Back Panel Ports The Front Panel Chapter 3: Connecting the Phone Adapter Overview Instructions for Connecting the Phone Adapter Placement Options Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Overview Accessing the Interactive Voice Response Menu Using the Interactive Voice Response Menu Configuring the Settings
Phone Adapter with 2 Ports for Voice-over-IP List of Figures Figure 2-1: Back Panel Figure 2-2: Front Panel Figure 3-1: Connect the Phone Adapter to Your Network and Telephone Figure 3-2: Connect the Telephone Cable Figure 3-3: Connect the Ethernet Network Cable Figure 3-4: Connect the Power Figure 3-5: Attaching the Phone Adapter’s Base Figure 3-6: Phone Adapter Standing on Base Figure 3-7: Measurement between Wall-Mount Slots 3 4 5 6 6 6 7 7 8
Phone Adapter with 2 Ports for Voice-over-IP Chapter 1: Introduction Welcome Thank you for choosing the Linksys Phone Adapter with 2 Ports for Voice-over-IP. This Phone Adapter will allow you to make phone or fax calls using the your broadband connection. How does the Phone Adapter do this? The Phone Adapter connects your phones or fax machines to your network router or gateway, so telephone service is delivered through your cable or DSL Internet connection.
Phone Adapter with 2 Ports for Voice-over-IP • Chapter 2: Getting to Know the Phone Adapter This chapter describes the physical features of the Phone Adapter. • Chapter 3: Connecting the Phone Adapter This chapter explains how to connect the Phone Adapter to your network and phones (or fax machines). • Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu This chapter explains how to configure the Phone Adapter’s network settings.
Phone Adapter with 2 Ports for Voice-over-IP Chapter 2: Getting to Know the Phone Adapter Back Panel Ports The Phone Adapter’s ports are located on the back panel. Figure 2-1: Back Panel PHONE 1 Port For your primary Vonage Internet phone line, the PHONE 1 port allows you to connect your telephone to the Phone Adapter using an RJ-11 telephone cable (not included). PHONE 2 Port If you add a second Vonage line, then use the PHONE 2 port.
Phone Adapter with 2 Ports for Voice-over-IP The Front Panel The Phone Adapter’s LEDs are located on the front panel. Figure 2-2: Front Panel PHONE 1 LED Blue. The PHONE 1 LED is solidly lit when a telephone or fax machine has a registered connection to Vonage through the PHONE 1 port. (The connection is registered if your Internet phone service account is active.) It flashes when the phone is being used or an incoming call has been detected. PHONE 2 LED Blue.
Phone Adapter with 2 Ports for Voice-over-IP Chapter 3: Connecting the Phone Adapter Overview This chapter gives instructions on how to connect the Phone Adapter to your network and telephones or fax machines. Shown below is a connection diagram displaying a typical setup. Internet Telephone Cable/DSL Router Phone Adapter Modem Figure 3-1: Connect the Phone Adapter to Your Network and Telephone This chapter also describes the Phone Adapter’s placement options.
Phone Adapter with 2 Ports for Voice-over-IP 1. Using a telephone cable, connect your telephone to the PHONE 1 port of the Phone Adapter. 2. If you have a second Vonage line on your account, then connect another telephone or a fax machine to the PHONE 2 port of the Phone Adapter. 3. Connect the included Ethernet network cable to the ETHERNET port of the Phone Adapter. Connect the other end to the one of the Ethernet ports on your router or gateway. Figure 3-2: Connect the Telephone Cable 4.
Phone Adapter with 2 Ports for Voice-over-IP Placement Options There are three ways to place the Phone Adapter. The first way is to place the Phone Adapter horizontally on a surface. The second way is to stand the Phone Adapter vertically on a surface. The third way is to mount the Phone Adapter on a wall. The second and third options are explained in further detail below. Stand Option 1. Remove the plate from the Phone Adapter’s bottom panel. 2.
Phone Adapter with 2 Ports for Voice-over-IP Wall-Mount Option The Phone Adapter has two wall-mount slots on its back panel. The distance between the two slots is 58 mm (2.28 inches). 1. Determine where you want to mount the Phone Adapter. 2. Drill two holes into the wall. Make sure the holes are 58 mm (2.28 inches) apart. 3. Insert a screw into each hole, and leave 5 mm (0.2 inches) of its head exposed. 4. Maneuver the Phone Adapter so the wall-mount slots line up with the two screws. 5.
Phone Adapter with 2 Ports for Voice-over-IP Chapter 4: Using the Phone Adapter’s Interactive Voice Response Menu Overview Chapter 4 explains how you can use the Interactive Voice Response Menu to configure the Phone Adapter’s network settings. You may need to change these settings depending on the specifics of your local network setup. Use the phone’s keypad to enter your commands and select choices, and the Phone Adapter will respond with voice responses.
Phone Adapter with 2 Ports for Voice-over-IP After entering a value, such as an IP address, press the # (pound) key to indicate you have finished your selection. To save the new setting, press 1. To review the new setting, press 2. To re-enter the new setting, press 3. To cancel your entry and return to the main menu, press * (star). For example, to enter the IP address 191.168.1.105 by keypad, press these keys: 191*168*1*105.
Phone Adapter with 2 Ports for Voice-over-IP Interactive Voice Response Menu Action Command (press these keys on the telephone) Check DHCP 100 Enable/Disable DHCP 101 Check IP Address 110 Choices Description Use this command to find out if DHCP has been enabled or disabled. If enabled, the Phone Adapter will be automatically assigned an IP address by your network router or gateway. If disabled, then the Phone Adapter will use a static IP address.
Phone Adapter with 2 Ports for Voice-over-IP Interactive Voice Response Menu Action Command (press these keys on the telephone) Choices Description Set Static IP Address 111 Enter the IP address using numbers on the telephone keypad. Use the * (star) key when entering a decimal point. To set a static IP address, the DHCP feature must be disabled. If the DHCP feature is enabled, then you will hear, “Invalid Option,” if you try to set a static IP address.
Phone Adapter with 2 Ports for Voice-over-IP Interactive Voice Response Menu Action Command (press these keys on the telephone) Choices Description Set Static Gateway IP Address 131 Enter the IP address using numbers on the telephone keypad. Use the * (star) key when entering a decimal point. To set a static gateway IP address, the DHCP feature must be disabled. If the DHCP feature is enabled, then you will hear, “Invalid Option,” if you try to set a static gateway IP address.
Phone Adapter with 2 Ports for Voice-over-IP Configuring the Settings for Your Internet Phone Service If you want to change the settings for your Internet phone service, visit www.vonage.com and make configuration changes online. For more information, refer to the instructions provided by Vonage.
Phone Adapter with 2 Ports for Voice-over-IP Appendix A: Troubleshooting This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Vonage website at www.vonage.com or the Linksys website at www.linksys.com. Common Problems and Solutions 1. I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit.
Phone Adapter with 2 Ports for Voice-over-IP 7. Reboot one of your networked computers, and check to see if you have an active Internet connection. 8. Pick up the telephone. You should now have a dial tone. • Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the Phone Adapter. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).
Phone Adapter with 2 Ports for Voice-over-IP 8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter. Application Start and End Protocol IP Address Enable Internet phone 1 5060 to 5061 UDP (IP address of Phone Adapter) X Internet phone 2 53 to 53 UDP (IP address of Phone Adapter) X Internet phone 3 69 to 69 UDP (IP address of Phone Adapter) X Internet phone 4 10000 to 20000 UDP (IP address of Phone Adapter) X 9.
Phone Adapter with 2 Ports for Voice-over-IP 4. Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet. 5. Wait two minutes, and then power on the router by plugging its power adapter into an electrical outlet. 6. Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an electrical outlet. 7. Reboot one of your networked computers, and check to see if you have an active Internet connection. 8.
Phone Adapter with 2 Ports for Voice-over-IP 5. For each port range you must specify, enter a different name in the Application field. Then enter the number or range of external port(s) used by the Phone Adapter. 6. Select the protocol you will be using, UDP. 7. Enter the IP address of the Phone Adapter. For example, if the Phone Adapter’s IP address is 192.168.1.100, you would enter 100 in the field provided. 8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter.
Phone Adapter with 2 Ports for Voice-over-IP 3. When I’m on a telephone call, words are dropped intermittently. Go through this checklist until your problem is solved: • Are you using a wireless router and cordless phone? If so, the router and cordless phone may be using the same frequency and interfere with each other. Move the cordless phone farther away from the router. • There may be heavy network activity, particularly if you are running a server or using a file sharing program.
Phone Adapter with 2 Ports for Voice-over-IP • 6. Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an electrical outlet. 7. Reboot one of your networked computers, and check to see if you have an active Internet connection. Set up port forwarding on your router. You must specify that four port ranges be forwarded to the IP address of the Phone Adapter. These four port ranges are as follows: 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP).
Phone Adapter with 2 Ports for Voice-over-IP 8. Repeat steps 5-7 until you have entered all four port ranges for the Phone Adapter. Application Start and End Protocol IP Address Enable Internet phone 1 5060 to 5061 UDP (IP address of Phone Adapter) X Internet phone 2 53 to 53 UDP (IP address of Phone Adapter) X Internet phone 3 69 to 69 UDP (IP address of Phone Adapter) X Internet phone 4 10000 to 20000 UDP (IP address of Phone Adapter) X 9.
Phone Adapter with 2 Ports for Voice-over-IP 6. The ETHERNET LED does not light up. Go through this checklist until your problem is solved: • Check the cable connecting the Phone Adapter to your router. • Make sure your network has an active Internet connection. If it does not, follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router: 1. Power off your cable or DSL modem by unplugging its power adapter. 2. Power off the router by unplugging its power adapter. 3.
Phone Adapter with 2 Ports for Voice-over-IP Can I make calls while I’m browsing the Internet? Yes. You can make Internet phone or fax calls while browsing the Internet. However, your web browsing may affect the quality of your telephone call, depending on the amount of upstream data traffic passing through your Internet connection. Can I receive calls while my network is down? You cannot directly receive calls while your network is down.
Phone Adapter with 2 Ports for Voice-over-IP Appendix B: Windows Help Almost all Linksys products require Microsoft Windows. Windows is the most used operating system in the world and comes with many features that help make networking easier. These features can be accessed through Windows Help and are described in this appendix. TCP/IP Before a computer can communicate with a network router, TCP/IP must be enabled. TCP/IP is a set of instructions, or protocol, all PCs follow to communicate over a network.
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Phone Adapter with 2 Ports for Voice-over-IP Appendix C: Glossary Adapter - A device that adds network functionality to your PC. Backbone - The part of a network that connects most of the systems and networks together, and handles the most data. Bandwidth - The transmission capacity of a given device or network. Bit - A binary digit. Boot - To start a device and cause it to start executing instructions. Bridge - A device that connects different networks. Broadband - An always-on, fast Internet connection.
Phone Adapter with 2 Ports for Voice-over-IP Database - A collection of data that is organized so that its contents can easily be accessed, managed, and updated. DDNS (Dynamic Domain Name System) - Allows the hosting of a website, FTP server, or e-mail server with a fixed domain name (e.g., www.xyz.com) and a dynamic IP address. Default Gateway - A device that forwards Internet traffic from your local area network.
Phone Adapter with 2 Ports for Voice-over-IP Firmware - The programming code that runs a networking device. Fragmentation -Breaking a packet into smaller units when transmitting over a network medium that cannot support the original size of the packet. FTP (File Transfer Protocol) - A protocol used to transfer files over a TCP/IP network. Full Duplex - The ability of a networking device to receive and transmit data simultaneously.
Phone Adapter with 2 Ports for Voice-over-IP Mbps (MegaBits Per Second) - One million bits per second; a unit of measurement for data transmission. mIRC - An Internet Relay Chat program that runs under Windows. Multicasting - Sending data to a group of destinations at once. NAT (Network Address Translation) - NAT technology translates IP addresses of a local area network to a different IP address for the Internet.
Phone Adapter with 2 Ports for Voice-over-IP Server - Any computer whose function in a network is to provide user access to files, printing, communications, and other services. SMTP (Simple Mail Transfer Protocol) - The standard e-mail protocol on the Internet. SNMP (Simple Network Management Protocol) - A widely used network monitoring and control protocol. Software - Instructions for the computer. A series of instructions that performs a particular task is called a “program”.
Phone Adapter with 2 Ports for Voice-over-IP Topology - The physical layout of a network. TX Rate - Transmission Rate. UDP (User Datagram Protocol) - A network protocol for transmitting data that does not require acknowledgement from the recipient of the data that is sent. Upgrade - To replace existing software or firmware with a newer version. Upload - To transmit a file over a network. URL (Uniform Resource Locator) - The address of a file located on the Internet.
Phone Adapter with 2 Ports for Voice-over-IP Appendix D: Specifications Model PAP2 Standards SIP v2 Session Initiation Protocol (RFC 3261, 3262, 3263, 3264) Voice Codecs G.729 A+B, G.711 a-law, G.711µ-law, G.
Phone Adapter with 2 Ports for Voice-over-IP Dimensions (W x H x D) 3.98" x 3.98" x 0.59" (101 mm x 101 mm x 15 mm) Unit Weight 4.59 oz. (0.13 kg) Power 5 V DC, 2.0 A Certifications FCC, cUL, CE Operating Temp. 41º~113ºF (5º~45ºC) Storage Temp.
Phone Adapter with 2 Ports for Voice-over-IP Appendix E: Warranty Information LIMITED WARRANTY Vonage warrants to You that, for a period of one year (the “Warranty Period”), your Linksys Product will be substantially free of defects in materials and workmanship under normal use. Your exclusive remedy and Vonage’s entire liability under this warranty will be for Vonage at its option to repair or replace the Product or refund Your purchase price less any rebates.
Phone Adapter with 2 Ports for Voice-over-IP remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You. Please contact Vonage regarding the warranty for the Product. Refer to “Appendix G: Contact Information” for Vonage contact information.
Phone Adapter with 2 Ports for Voice-over-IP Appendix F: Regulatory Information FCC STATEMENT This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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Phone Adapter with 2 Ports for Voice-over-IP Appendix G: Contact Information Vonage Need to contact Vonage? If you wish to speak with Vonage Customer Care, you can call Vonage at: If you are located in Canada, then call Vonage at: If you are located outside of the US, then call Vonage at: Or fax your request in to: Visit Vonage online to access your account at: 24-hour: 1-VONAGE-HELP (866-243-4357) (toll-free from US) 24-hour: 877-272-0528 (toll-free from Canada) 732-650-6699 732-333-1353 http://www.
www.linksys.
