User's Manual

Updating the System Software and System
Reset
Page 12 Page 13
To update the system software plug a micro USB cabkle into the Micro USB
OTG port located on the rear of the display and plug the other end into a P.C.
Transfer the update from your P.C onto the riser, once transfer is complete
the Interactive riser updates automatically. Remove the Micro USB from the
OTG port.
If for any reason the system needs to be reset (for example the video freezes)
take o the rear cover from the display and insert a small rod or pencil
to press the system reset button. Hold down until the display resets then
release the reset button and replace the cover.
Troubleshooting Guide
Problem Solutions
After Installation the display has no power 1. Check to see that the PSU cable is inserted
securley into the power socket.
2. Check to see if power cable is connected to
the PSU correctly.
3. If still no power, reset the display.
4. If after resetting, the display does not work,
contact the number located on the back page of
this manual.
There is no sound coming from the tablet 1. Use your finger to draw a “W “on the screen,
this opens the volume control for the tablet.
Adjust the volume by sliding the slider right to
increase the volume and left to decrease the
volume.
There is no sound coming form the Joplin or
Home.
1. Make sure all cables connecting the Joplin and
Home to the display are secure and connected
correctly.
2. Use your finger to draw a “W” on the screen,
this opens 4x volume controls, 2x under each
of the Joplin and Home. Press the volume up
button under the Joplin or Home to increase the
volume.
The Video loop does not play once the
installation is complete
1. Check to make sure that all power cables are
connected correctly and the devise is powered
on.
2. If power is connected and the video loop is not
playing open the settings. Press on the Android
icon labled Google Demo to play the demo loop.
The software has crashed 1. Restart the display by turning the power o
and on.
2. If restarting the display does not work contact
the number located on the last page of this
manual.