INSTRUCTIONS FOR USE STREAMER 1.
Introduction We would like to congratulate you on selecting the oticon Streamer. The Oticon Streamer is the key to connecting your hearing instruments to the expanding world of electronic media. The Streamer allows Audio Sound from modern communication devices such as cell phones to be streamed directly into your hearing instruments. The Streamer uses Bluetooth to connect to electronic media and will support connectivity with most Bluetooth-enabled sound sources in the market.
Table of Contents 1. Package contents 6 2. Product overview 8 3. 3.1 3.2 3.3 3.4 Basic use and wearing What is a Streamer? How to wear it Protective skin How to achieve the best experience 10 10 11 13 14 4. 4.1 4.2 Streamer wireless ranges EarStream range Connect range 16 16 17 5. 5.
6. Functional description 6.1 Key lock 6.2 General operation 6.3 Using a cell phone 6.3.1 Preparing Streamer and cell phone 6.3.2 Incoming call 6.3.3 Making a phone call 6.3.4 Phone button 6.3.5 Microphone 6.3.6 Call waiting 6.3.7 Cell phone sounds 6.4 Listening to audio sources 6.4.1 Connecting to wired audio input 6.4.2 Connecting to wireless audio source 6.4.3 Audio button 6.5 Up-Down button 6.5.1 Volume control 6.5.2 Programme shift 6.6 Connect button 6.
6.8 Out of Connect range handling 6.9 Pairing to a Bluetooth device 6.9.1 Clearing stored pairings 47 48 50 7. Visual indicators 51 8. Audible indicators 54 9. Resetting Streamer 56 10. Cleaning and maintenance 57 11. Trouble shooting 58 12. International Warranty 66 13.
1.
Optional This manual Charger cradle Getting Started guide Pocket clip 7
2. Product overview Buttons and connectors A. Phone button – Short press: Accept incoming calls Hook off for outgoing calls Disconnect calls Activate Voice Dial* – Long press: Reject call* Last number re-dial* B. Audio button C. Up-Down button A C B – Short press: Volume control – Long press: Program change D. Connect button D – Short press: Start/Stop TV, music E – Short press: Connect on – Long press: Connect off – Very long press: Start pairing mode E.
Jack connector for audio input Operate Microphone Locked Key lock 9 Mini USB connector for charging the battery
3. Basic use and wearing 3.1 What is a Streamer? Streamer is a body-worn device that can connect your hearing instrumentswirelessly to many different sound and communication media, thus enabling your instruments to function as wireless headphones. If you have two hearing instruments, the sound will be streamed to both ears.
3.2 How to wear it To make sure that you receive the best signal through Streamer, it must be kept inside the Body Area Network. This is the area surrounding the hearing instruments within a range of approx. 0.5 metres. The wireless function enabling Streamer and hearing instruments to communicate, called EarStream, operates at extremely low power levels. When using Streamer the best result is always achieved by using the neck strap.
IMPORTANT NOTICE Please use the neck strap carefully. Due to security reasons (to avoid strangulation) the neck strap will automatically break if it gets caught in something. Do not shorten or modify the neck strap in any way, i.e. such as tie a knot to shorten the length. If a neck strap breaks, it cannot be repaired and must be replaced. Consult your Hearing Care Professional for a replacement. 3.
3.4 How to achieve the best experience 1. The best listening quality is achieved by using the neck strap, i.e. hands-free around the neck. The neck strap enhances the sound quality because it has an additional antenna built-in. 2. Streamer can be kept in a pocket when not streaming audio, however still ready to receive a phone call. 3. Streamer can be handheld during a phone conversation by holding it close to the mouth. This ensures good quality of your speech brought to the remote party. 4.
6. The microphone must be oriented directly towards your mouth while s peaking within a distance from 10 to 30 cm (4 – 12 inches). This is e nsured when using the neck strap. 7. Depending on the placement of Streamer, minor dropouts of sound can occur. If you have two hearing instruments, sound should remain in one ear even though a dropout is happening. (To prevent dropouts the neck strap should be used.) The following illustrations show how Streamer should be placed during use.
Hands-free Neck strap Purpose: landline phone, mobile phone, TV, music, remote control, stand-by Handheld In your hand Purpose: Remote control, incoming call notification, and stand-by Purpose: landline phone, mobile phone, remote control In your pocket (pocket clip) 15
4. Streamer wireless ranges 4.1 EarStream range Streamer has a digital wireless transmitter (EarStream) built-in that streams information to your hearing instruments. The EarStream radio is a ctivated automatically when requested and cannot be permanently switched off. When Streamer is streaming audio, the range to the hearing instrument is approx. 0.5 meters (20 inches). This means that the Body Area Network has an outer perimeter 0.
4.2 Connect range Streamer connects to the ConnectLine devices and other wireless sound sources by means of Bluetooth. When the Connect function is turned on, Streamer establishes a connection to ConnectLine devices accessible within 10 meters (30 feet) range. The wireless range from Streamer to a Bluetooth enabled cell phone is also 10 meters. The Connect range is reduced by objects between Streamer and the connected sound sources.
5. Battery life and maintenance Streamer has a built-in rechargeable battery. Always start by charging your new Streamer for 2-4 hours until fully charged. This is shown by fixed green light in the battery indicator. The battery life of Streamer depends on the usage.
5.1 Charging Streamer The best way to preserve capacity on the battery is to charge it frequently. Streamer should be charged every night to always ensure battery life for a full day of operation. To charge Streamer, connect the power adapter cord to the mini USB c onnector placed at the bottom of Streamer. (A) Alternatively connect the power cord to the mini USB connector placed on the back of the charger cradle and then place Streamer into the cradle.
Included in the package, you will also find a USB cord that can be used to connect and charge Streamer from a PC, allowing for frequent charging in the office. The battery status indicator flashes RED when the battery is very low. The battery low condition is also acoustically indicated by two beeps in the hearing instruments. Always charge the battery when the status indicator starts to flash red. –– When charging, the status indicator flashes GREEN.
STATUS INDICATOR MEANING CONDITION Steady red light Low battery ~ 20 min talk time left Flashing red light Very low battery ~ 5 min talk time left Flashing green light Battery charging Do not disconnect charger Steady green light Battery fully charged Ready to go Full recharging of the battery will take approx. 5 hours. Streamer can be charged during use as well. This will prolong the c harging time.
6. Functional description This section provides a detailed description of each function. An overview of the visual and audio indications provided by Streamer and the hearing instruments are described in sections 7 and 8 6.1 Key lock To prevent accidental key presses, Streamer has a key lock function. The key lock is operated by the slider on top of Streamer marked with the padlock symbol. –– When the slider reveals the GREEN mark, the keys can be operated.
Streamer cannot be operated when the keys are locked, apart from a ccepting a call from the cell phone. (All keys will then be active until the call is terminated.) If you try to operate Streamer while the keys are locked, the back light in the buttons will flash a few times to indicate the non-operational mode of keys in Streamer. The key lock is not an On/Off function.
6.2 General operation Some of Streamer buttons have more functions depending on the listening situation and Some of Streamer buttons have more functions depending on the listening situation and the duration of the press, i.e. how long a button is activated. Duration of button presses is defined as: Key Press definitions Duration Short Less than 1 second Long Approx.
Streamer and a set of hearing instruments is a secure system. The hearing instrument(s) will only accept audio streaming from Streamer to which they are linked. (Linking has been done by your Hearing Care Professional.) This ensures that other hearing instruments cannot intercept phone calls or audio from your Streamer.
6.3 Using a cell phone Streamer allows you to use a cell phone in conjunction with your hearing instruments. Together, the hearing instruments and Streamer work similar to a wireless Bluetooth headset. Streamer supports two phones at the same time. This allows you to use Streamer seamlessly for two Bluetooth enabled cell phones or both a cell phone and a home phone (requires the ConnectLine Phone adapter).
6.3.1 Preparing Streamer and cell phone The Bluetooth function between Streamer and the cell phone must be prepared so the two devices can connect and work together. This initial configuration of the devices is referred to as pairing. If you have not paired Streamer to your cell phone, you should follow the pairing guidelines in section 6.9.
6.3.2 Incoming call When an incoming call is received by Streamer, a ringing tune appears in the instruments. The incoming call is also shown on Streamer by the flashing green rim light around the Phone button. When accepting the incoming call, your hearing instruments will automatically switch to a dedicated Streamer phone program. While a phone call is active, the green rim light around the Phone button will switch to constant light.
6.3.3 Making a phone call Before making a phone call, make sure that Streamer is inside the Body Area Network, e.g. by using the neck strap. To make a phone call, you must use the cell phone keyboard just as when making a normal call from the phone. Streamer and the hearing instruments will automatically switch to headset functionality when you make a phone call. The cell phone automatically makes a connection to Streamer and to the hearing instruments as soon as the call is active.
6.3.4 Phone button The table shows how to use Streamer for phone calls over the cell phone. Short press A short press will answer or disconnect the incoming call, respectively. A short press will activate Voice Dialing when not in a call. Streamer can receive an incoming call while streaming other types of audio, e.g. when you are listening to music. Long press hen a connected phone is ringing, a long press will reject W the incoming call.
6.3.5 Microphone The microphone in Streamer is active only during a phone call. In all other situations the microphone is turned off. When using Streamer for phone communication, the microphone must be placed 10 - 30 cm from the mouth in order to ensure good sound quality to the person at the other end of the line.
6.3.6 Call waiting Streamer supports call waiting by sending notification to the hearing instruments if a second call is incoming during an active call. The audible n otification is added to the phone conversation by the telecom provider. To switch to the second call, you must accept the call on the cell phone. Refer to the instructions for the cell phone.
6.3.7 Cell phone sounds Some cell phones will try to send their ringing tones, key-press beeps, keyboard locked beep, etc. to any connected headset over the Bluetooth connection. (In cell phone manuals, this is normally referred to in-band ringing.) Note: If the cell phone is configured to stream keyboard beeps over the Bluetooth connection, the cell phone will, when operated, interrupt any ongoing audio streaming and will force the hearing instruments to switch program.
Some cell phones will also support the following additional dedicated Bluetooth features: Voice Dial If this is implemented in the connected cell phone, the function will be activated by pressing Streamer Phone button shortly. Last Number Redial If this is implemented in the connected cell phone, the function will be activated by a long press on Streamer Phone button.
6.4 Listening to audio sources Streamer can connect your hearing instruments to many different audio sources and allows you to use your hearing i nstruments to function as wireless headphones. An audio source can be connected to your hearing instruments through Streamer in two ways: • by wired input to the micro jack • by a wireless Bluetooth connection From the Audio button on Streamer, you can start and stop audio streaming to the hearing instruments.
6.4.1 Connecting to wired audio inputt When the included audio cable is connected to an audio player and Streamer, Streamer starts streaming after the Audio button is pressed shortly. The light around the Audio button turns on constant light (see section 7). Use the included audio cable to connect Streamer to the audio source.
6.4.2 Connecting to a wireless audio source The Bluetooth connection between Streamer and the audio source must be prepared so the two devices connect wirelessly to each other. This initial configuration of the devices is referred to as pairing. If you have not paired Streamer to your ConnectLine adapter or other Bluetooth audio source, you should follow the pairing guidelines in section 6.9 or the specific ConnectLine adapter guide.
Since Streamer can handle multiple audio sources, the following describes how Streamer will react to various operations: • If streaming ConnectLine TV and then audio is connected to the wired jack input, a short press on the Audio button will first stop the TV sound. When the Audio button is pressed again, streaming from the jack input starts (priority control). • When the jack is removed, the TV sound does NOT automatically resume but must be started by pressing the Audio button shortly again.
6.4.3 Audio button The table shows how to use Streamer with all types of audio streaming: Short press A short press starts/stops streaming of the available audio. The available audio source can be wired audio, TV sound or a Bluetooth stereo music player. Streaming from audio sources is prioritized by Streamer, priority control is in this order: 1. Wired audio (jack input) 2. TV sound (ConnectLine TV) 3. Bluetooth Stereo (e.g.
Listening tip When audio streaming is started, the microphones in your hearing instruments are normally switched on, allowing you to hear surrounding audio or speech as well. To only focus on the streamed audio, you can switch off the hearing instrument microphones by pressing Streamer Up-Down button for 2 seconds. WARNING: Excessive and continuous listening to loud music might damage you hearing over time and should be avoided.
6.5 Up-Down button Streamer can be used as a remote control to the hearing instruments, operating the volume up and down and switching backwards and forwards in the program cycle. 6.5.1 Volume control The volume control allows you to remotely adjust the sound level in the hearing instruments in all listening situations to achieve a good and c onvenient listening result. When streaming TV, phone and music, the volume level adjusted by Streamer is memorized for each of the audio types.
The volume control functions as described in the table. A short press adjusts the volume level up or down in the h earing instruments. If you have 2 hearing instruments, volume is a djusted in both hearing instruments at the same time. The volume can be turned up and down in steps. Each step is indicated by a click in the hearing instruments. Two beep indicates that the default volume level is reached. The volume control can be used during all types of audio streaming (i.e.
6.5.2 Program shift The program shift function allows you to remotely shift to another program in the hearing instruments. The program shift function can be used only when: –– neither streaming audio nor in a phone call.
A long press (2 seconds) switches to the next program in the hearing instrument program cycle. Press the upper part to go forwards in the program cycle e.g. from P1->P2. Press the lower part to go backwards in the program cycle e.g. from P3->P2. If you have 2 hearing instruments, the program shift is c arried out in both instruments at the same time. During audio streaming (TV, phone and music), it is not possible to shift to another hearing instrument program.
To see whether an electronic media has a built-in Bluetooth function, you may look for the Bluetooth symbol: Most cell phones today have Bluetooth built-in. The basic operation of the Bluetooth function in described in the following table Short press A short press turns Streamer’s Connect function on. If already turned on, a short press will just confirm the status, turning on the blue rim light again for a short period of time. Long press A long press turns the Connect function off.
Very long press (5 sec.) A very long press activates the Bluetooth pairing mode. See section 6.9 describing the pairing sequence. The pairing mode is active for 120 seconds or until the pairing is complete. Pairing mode can be manually terminated by a long press on the Connect button. Streamer can be paired with up to 8 devices at the same time. When the max number is reached, Streamer starts overwriting the earliest paired devices, which is then lost from Streamer’s pairing list.
6.7 Connecting to Bluetooth devices Whenever Streamer’s Connect function has been turned off or the wireless audio source (ConnectLine device or cell phone) has been out of range or turned off, the devices must find and connect to each other. The AutoConnect function in Streamer ensures that all paired wireless audio sources are automatically connected to Streamer when possible.
If the connection is lost while listening to ConnectLine TV, the audio streaming stops (after 5 seconds the hearing instruments return to the standard program (P1)). You may start Audio streaming again when inside the ConnectLine TV range again. If the connection is lost while listening to a Bluetooth stereo player, the streaming stops (after 5 seconds the hearing instruments return to the standard program (P1)).
The following few basic steps will take you through a pairing sequence: 1. Prepare device Make sure that the Bluetooth function is turned on in the cell phone or the audio source. Find the menu or identify the activation required to start the pairing process. Refer to the manual of the cell phone or audio device to be paired for detailed instruction on how to conduct the pairing. Normally, it is referred to as “find new audio equipment” and then set up the device as instructed. 2.
4. Enter PIN code Streamer’s code is: 0000 (four zeros). Upon entering the pin code, Streamer and the device are now paired. For further Streamer pairing and product support, visit www.oticon.com Cell phone issues: After a successful pairing sequence, a symbol should appear in the c ell phone display (e.g. a headphone), indicating that a headset is now c onnected to the phone and that the phone can only be used via Streamer and h earing instruments.
7.
Light Blinking description State description Prerequisites Audio Constant ORANGE light Streaming is on Connection is established to wireless audio source OR wired connection is present No light Streaming is off Slow flash ORANGE light (fading) Streaming is pending Fixed or slow fading BLUE light (every 4th second) Connect is turned on Fast BLUE blinking light Pairing No light Connect is turned off OR indication in power saving mode Connect 52 Pairing is activated
Light Blinking description State description Prerequisites Battery low Constant RED light Battery low ~ 20 minutes left Blinking RED light Battery very low ~ 5 minutes left Blinking GREEN light Battery charging USB cable connected to power source Constant GREEN light Battery fully charged Constant light for 10 seconds A button pressed Key lock off 5 short blinks in 1 second A button pressed Key lock on Battery charging Backlight 53
8. Audible indicators This section describes the hearing instrument sounds that Streamer can initiate. The sounds provide feedback about buttons pressed and functions activated from Streamer. The sounds also provide information about the mobile phone functions e.g. incoming call. All sounds are played by the hearing instruments in any given active programme, so the ringing tune can e.g. be played when listening to audio streaming.
Call accepted Programme change beeps shifting to phone programme in hearing instrument Call waiting Two short beeps (Standard call waiting beeps added by phone company) Call ended Programme change beep shifting back to the standard programme in the hearing instrument Call rejected One beep Volume change Click Volume at preferred level Two beeps (Can be disabled by your Hearing Care Professional) Three beeps (Can be enabled by your Hearing Care Professional) volume min/max Programme shift A numb
9. Resetting Streamer If, for some reason, Streamer halts in a non-functional mode, it can be reset. To reset Streamer, press the Phone button for 10 seconds. All rim lights will flash shortly to indicate that a reset has been made. Note that all pairings to external Bluetooth devices stored in Streamer will still remain. .
10. Cleaning and maintenance Streamer is a sealed product that requires only a minimum of maintenance. Any dirt, moisture or grease should be cleaned off by using a dry or damp cloth. It is recommended to clean Streamer on a regular basis. The microphone opening and the connectors for audio input and charging must be kept free of dirt or debris. The dedicated cleaning brush following your hearing instruments can be used to clean these areas.
11. Trouble shooting Pairing Problem Solution My Streamer will not enter Bluetooth pairing mode Streamer’s key lock is activated Deactivate the key lock located on top of Streamer.
Pairing Problem Solution Pairing was unsuccessful Your Streamer is not in pairing mode when your phone is trying to pair with it Streamer’s pairing mode is active for 120 seconds or until Streamer has been paired to your device.
Phone Problem Solution The Phone button does not blink when the phone is ringing and there is no ringing indication in the hearing instruments Bluetooth is off in the phone and/or in Streamer Ensure Bluetooth is on in the phone – please reference your phone’s user guide. Your phone and your Streamer are disconnected from each other Ensure Connect is on in Streamer. Press the Connect button shortly to turn Connect on.
Phone Problem Solution The Phone button does not blink when the phone is ringing and there is no ringing indication in the hearing instruments Streamer is out of power Recharge the battery The Bluetooth connection between Streamer and your phone is unsteady Oticon cannot guarantee compatibility with every Bluetooth ® product on the market.
Phone Problem Solution The audio in the hearing instruments drops out Streamer is out of Bluetooth range Make sure Streamer is kept within 10 metres (30 feet) of the phone. This range is reduced significantly indoors with lots of obstacles (walls, furniture) and it is also phone dependent The other party has difficulties hearing me on the phone Streamer’s microphone does not pick up your voice clearly Talk straight into the microphone.
Phone Problem Solution The phone call does not go through when the Phone button is pressed You may be pressing the Phone button too long when you are answering a call.
Wired audio Problem Solution No audio in the hearing instruments Audio source needs to be turned on If Streamer is connected to e.g. a PC, make sure that the volume is turned up on the PC Volume is too low/ high Volume needs to be adjusted on the audio source Adjust volume on the audio source e.g.
Charging Problem Solution Streamer does not work even while charging The battery of Streamer is drained completely Streamer needs to charge for approximately 20 minutes before it can operate. For optimal battery life avoid draining the battery completely Volume Problem Solution When I press a button Keyboard is locked to prevent Deactivate the key lock located on top Streamer blinks and accidental button activation of Streamer.
12. International Warranty Streamer is covered by a limited warranty issued by the manufacturer for a period of 12 months from the day of the original purchase. Please notice that extended warranties may apply in your country. Please contact your local Hearing Care Professional for more information.
The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer p roducts. Your Hearing Care Professional may have issued a warranty that goes b eyond the clauses of this limited warranty. Please consult your Hearing Care Professional for further information.
Oticon Warranty Certificate Name of owner: Dispenser: Dispenser address: Dispenser phone: Purchase date: Warranty period: Month: Serial no.
13. Product approval, precautions and markings Beside the Bluetooth transmitter, Streamer contains a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic field strength of the transmitter is < -15 dBμA/m @ 10m. The emission power from Streamer is below international emission limits for human exposure. For comparison, the radiation of Streamer is less than unintended electromagnetic radiation from for example hair dryers, electric shavers etc.
This instrument is certified under: FCC ID: U28STREAM02 IC: 1350B-STREAM02 Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications made to the equipment not expressly approved by Oticon may void the FCC’s authorisation to operate the equipme. 70 112008US / 01.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Warnings Streamer is not a toy and therefore should be kept out of the reach of children and anyone else who might swallow parts or otherwise cause injury to themselves. Special attention should be paid to the smaller c omponents in order to prevent children from swallowing them and choking. If a part is swallowed, see a doctor immediately. The safety of the use of Streamer with auxiliary input cable is determined by external signal source.
Use in cars: Using Streamer with a mobile phone while driving can distract you. If driving conditions demand it, pull off the road and park before making or a nswering calls. Use on aircrafts: Streamer should not be used onboard aircrafts unless specifically p ermitted by the flight personnel. Use of the neck strap: If by accident the neck strap should get caught in something while wearing it, the neck strap is constructed to break automatically.
Oticon hereby declares that this Streamer is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Declaration of conformity is available at: 0682 Waste from electronic equipment must be handled according to local regulations. 112008US / 01.11 Oticon A/S Kongebakken 9 DK-2765 Smørum Denmark www.oticon.
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