User's Guide

28
Printer Jam
Mishandling of the paper when installing a new paper roll can sometimes
cause the printer to jam.
If the moving printer head is allowed to catch the edge of the paper roll the
printer mechanism may stall. This will result in a ‘printer fault’ being
reported by the unit (alarm : ‘bleep-bleep’, ‘bleep-bleep’, ‘bleep-bleep’).
This condition may be avoided by first ensuring that the new paper roll has
a flat, cleanly cut edge.
• Consult the ‘Paper Loading’ instructions for details of the paper load
procedure
Should a paper jam occur, do not pull on the paper or try to force the printer
head sideways as such action may cause damage to the printer and may
invalidate your warranty.
Clearing a Paper Jam
As the procedure to clear a ‘stalled printer’ involves disassembly of the
main unit it is recommended that this should only be attempted by
authorised service personnel.
In the first instance :
Contact the dealer who supplied your unit for further instructions.
If you are still not satisfied contact the McMurdo Electronics Technical
Helpline for assistance.
Tel [phone]
Fax [phone]
Email: [e-mail]
Software Upgrade
From time to time software upgrades may be available. Check our website
for information on new releases.