User manual

28
Trouble Shooting
Problem Possible reason Remedy
TOOTHBRUSH
Oral-B handle
does not
operate with
SmartGuide
1. Synchronizing with
SmartGuide failed
2. Radio transmission
is deactivated
3. Handle has no
radio transmission
installed
1. Synchronize your
toothbrush(es) (again).
Follow steps under
«Synchronizing your
Toothbrush».
2. Activate radio trans-
mission by pressing the
on/off button (c) for
3 seconds.
3. Oral-B handle with radio
transmission installed can
operate with SmartGuide
only.
Gums bleed
slightly
1. May happen in first
days of usage
2. Brush head
3. Brushing mode
1. Bleeding should stop after
a few days. Should it
persist after 2 weeks,
please consult your
dentist or dental hygienist.
2. Try using the Oral-B
«Sensitive» brush head.
3. Try using the «Sensitive»
mode.
BRUSH HEADS
Oral-B brush
head does not
fit Oral-B handle
Oral-B brush head not
compatible with your
handle
Oral-B brush heads that fit
your Oral-B handle do not fit
«Pulsonic», «VitalitySonic»,
«Sonic Complete»,
«CrossAction Power»
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