Corporation Computer Accessories User Manual

Log Files and Trace Files
4-2 Installation Guide
Log Files and Trace Files
■ For installation troubleshooting, refer to the log file in:
$ORACLE_HOME/um/log/install.log
■ For background Oracle Unified Messaging processes troubleshooting, refer to
trace files in:
$ORACLE_HOME/um/trace
■ For Oracle Unified Messaging classes troubleshooting, refer to log file in:
$ORACLE_HOME/um/log/< date >.txt
Troubleshooting Hints
■ Make sure Oracle eMail Server is installed and working correctly,
1. Connect directly to the IMAP ports of Oracle eMail Server:
$ telnet < es machine name > 143
2. If Oracle eMail Server is running imap4 correctly, login using:
a1 login helpdesk helpdesk
3. Response from the server should be:
a1 OK LOGIN completed
4. Log out of Oracle eMail Server:
a2 LOGOUT
■ Make sure that listeners on Oracle eMail Server and Oracle Unified Messaging
are working correctly (using tnsping from the machines).
■ Make sure that LDAP server is up and running correctly. You can issue the
following command using a browser:
ldap://<
ldap machine name >/uid=1,< PAB_DOMAIN >,