Corporation Video Game Keyboard User Manual

Service Territory Qualifiers
4-20 Oracle Territory Management Implementation Guide
4.4 Service Territory Qualifiers
The following table maps the sales qualifiers to their Service counterparts.
Table 4–3 Sales Qualifiers
Transaction
Type Territory Qualifier Mapping to Oracle Service
Contact
Preference
Service Request Communication Preference on SR
Form. Derived from ar_lookups
Customer Site Service Request Not currently used by SR
Group Owner Service Request Group Field on SR Form. Derived
from JTF Tables.
Inventory Item Service Request Item field in SR form. Derived
from Inventory.
Platform Service Request Platform field in Product
Coverage tab of SR form. Derived
from Inventory.
Primary
Platform
Service Request
Problem Code Service Request Problem Code field in Workbench
Tab. Derived from CS_LOOKUPS
Product Service Request Item field in SR form. Derived
from Inventory.
Product
Category/
Product
Service Request Category field in SR header.
Derived from Inventory.
Request
Creation
Channel
Service Request Channel field on SR Form.
Derived from CS_LOOKUPS
Request Severity Service Request Severity field in SR form.
Request Status Service Request Status field in SR form.
Request Type Service Request Type field in SR form.
Request
Urgency
Service Request Urgency field on SR Form.
Service Contract
Coverage
Service Request Coverage Field on SR Form.
Returned by Contracts API.