Corporation TV Cables User Manual

iv
Navigating from HP Service Manager to Enterprise Manager ................................................... 3-8
4 Using Out-of-Box Templates
Out-of-Box HP Service Manager Templates ....................................................................................... 4-1
Reading and Mapping Ticket Templates............................................................................................. 4-1
Customizing Ticket Templates .............................................................................................................. 4-5
A Enabling SSL for HTTPS
Generating and Importing a Certificate Request.............................................................................. A-1
Installing and Configuring SSL ........................................................................................................... A-1
Adding Signed Certificates to Wallet Manager................................................................................. A-1
B Preventing HP Service Manager Update Issues
Index