Corporation TV Cables User Manual

iii
Contents
Preface ................................................................................................................................................................. v
Audience....................................................................................................................................................... v
Documentation Accessibility..................................................................................................................... v
Related Documents ..................................................................................................................................... vi
Conventions ................................................................................................................................................. vi
1 Introduction to the Connector
Types of Alerts .......................................................................................................................................... 1-1
Auto Ticketing .......................................................................................................................................... 1-1
Manual Ticketing ..................................................................................................................................... 1-2
Ticket Templates....................................................................................................................................... 1-2
Grace Period .............................................................................................................................................. 1-2
Versions Supported.................................................................................................................................. 1-2
Prerequisites.............................................................................................................................................. 1-3
2 Installing and Registering the Connector
Installing the Connector ......................................................................................................................... 2-1
Removing the Remedy Connector................................................................................................... 2-1
Adding the New HP Service Manager Connector ........................................................................ 2-2
Uninstalling the Connector .................................................................................................................... 2-2
Registering the Connector ...................................................................................................................... 2-2
3 Configuring the Connector
Configuring the Connector..................................................................................................................... 3-1
Configuring the HP Service Manager Web Console ......................................................................... 3-3
Testing the Connector.............................................................................................................................. 3-4
Working with Ticket Templates............................................................................................................. 3-4
Registering Ticket Templates ........................................................................................................... 3-4
Viewing Template Code.................................................................................................................... 3-6
Removing Templates......................................................................................................................... 3-6
Replacing Templates.......................................................................................................................... 3-7
Adding New Templates.................................................................................................................... 3-7
Avoiding Notification Failures ........................................................................................................ 3-7
Navigating Between Enterprise Manager and HP Service Manager ............................................. 3-7
Navigating from Enterprise Manager to HP Service Manager ................................................... 3-7