Corporation TV Cables User Manual

Testing the Connector
3-4 Connector Installation and Configuration Guide
1. Make sure the serverHost parameter value is changed from local host to the
fully-qualified name of the web tier server.
2. See the Generated Web Tiers URLs section of the help for the Service Manager client.
3. Make sure the querySecurity parameter is set to false as follows:
<init-param>
<param-name>querySecurity</param-name>
<param-value>false</param-value>
3.3 Testing the Connector
To test the connector, do the following:
1. In the Management Connectors page (Figure 2–1), select the HP Service Manager
connector and click Configure.
2. Enter a valid ticket (Incident in Service Manager) into the Ticket field and click
OK.
This executes the web service operation getTicket call to validate the incident. If
Enterprise Manager cannot properly retrieve the incident, it returns an error and
returns to the Management Connectors page.
3.4 Working with Ticket Templates
The following sections provide information about registering, removing, replacing,
and adding ticket templates. Use the Configure Management Connector Ticket
Templates page (
Figure 3–2) to perform any of the tasks mentioned in the following
sections.
3.4.1 Registering Ticket Templates
You need to register ticket templates before they are recognized in Enterprise Manager.
For Auto Ticketing, a notification method is created for each registered ticket template,
and a ticket is created and updated based on the ticket template associated with the
selected notification method. For manual ticketing, registered ticket templates are
available for selection.
The files in the base directory are configured specifically for Service Manager and
must not be modified. Only a person trained to modify XSL files for the connector
framework should modify the templates. For more information about modifying ticket
templates, see
Section 4.3, "Customizing Ticket Templates" .
Note: Based upon how the Enterprise Manager Connector
Framework works, the hash information normally required in the
URL when querySecurity is set to true cannot be present. This
requires that the URL security be turned off.
Your security team needs to evaluate if the risks outweigh the need for
the URL to be embedded into the Enterprise Manager alert. Service
Manager still requires user authentication when hashing is turned off
to access the web console enforcing authorization to the operation
requested.