Corporation Network Router User Manual

Troubleshooting Entrust In Oracle Advanced Security

Entrust-Enabled SSL Authentication F-15

Action: Ensure that the location of the Entrust initialization ﬁle is speciﬁed in

the WALLET_LOCATION parameter in the sqlnet.ora ﬁle on the client.

Error Messages Returned When Running Entrust on Windows Platforms

You may encounter the following error messages if you are running Entrust on a

Windows platform.

The software authentication failed. (error code - 162).

Cause: Due to a known FIPS mode incompatibility, Entrust logins may fail and

return this error message.

Action: Contact Entrust support to resolve this issue.

Algorithm self-test failed. (error code - 176).

Cause: Due to a known symbol conﬂict between Entrust and Oracle libraries,

Entrust login may fail and return this error message.

Action: Contact Entrust support to resolve this issue.

TNS-12560: TNS protocol adapter error

TNS-00558> Entrust Login Failed

ORACLE SERVER (host_name)

This error may occur in the listener.log ﬁle on the server when you attempt to log

in to Entrust.

Cause: If you conﬁgure the client by making the following recommended

changes:

■ Remove the .ual ﬁle

■ De-install the Server Login

■ Specify the Entrust initialization ﬁle location in the SSL_ENTRUST_INI_

FILE parameter in the client sqlnet.ora ﬁle

then the server may not be able to authenticate the client when you enter the

following command:

sqlplus/@net_service_name