User Guide

Note:
Data in the Native Directory database is synchronized with the data available in the Shared
Services repository. Hyperion recommends that you back up the Shared Services repository
along with the Native Directory database.
➤ To back up Native Directory database:
1 Stop Native Directory service or process.
2 Copy <openLDAP_Home> into a secure location.
Synchronizing Native Directory Database with the Shared
Services Repository
The database configured with Shared Services stores information related to product registration.
The Native Directory database contains provisioning data for all products. These databases work
in tandem to support Hyperion products.
Data inconsistencies between the databases impact normal operations. Inconsistencies could
occur during manual database update or database upgrades or in replicated Native Directory
environments in which the Native Directory slave has taken over for a failed Native Directory
master. (See “Setting Up Native Directory for High Availability and Failover” on page 94 for
detailed information on Native Directory replication.)
To remove inconsistencies, the Native Directory database must be synchronized with the Shared
Services database. The synchronization process uses the Shared Services database as the master
database to resolve data inconsistencies.
Messages (errors as well as information) related to the operation are recorded in the
SharedServices_syncOpenLDAP.log file. See Chapter 10, “Troubleshooting.”
➤ To synchronize the Native Directory database with the Shared Services repository:
1 Launch User Management Console, as explained in “Launching User Management Console” on page 33.
2 Select Administration > Sync Native Directory.
The Sync Native Directory tab displays the status of the synchronization operation.
3 Optional: Click Refresh to update the status.
4 Optional: Click View Log to display a log file that details the operations that were performed during the
synchronization process.
Recovering Native Directory Data
To enable SSO and provisioning, Native Directory must be running. If Native Directory service
(Windows) or process (UNIX) fails, causing Native Directory to crash, you must recover the
provisioning data before users can access Hyperion products, including Shared Services.
Synchronizing Native Directory Database with the Shared Services Repository
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