User Guide

10
Troubleshooting
In This Chapter
Shared Services Log Files.......................................................................................................133
User Directory Error Codes......................................................................................................134
Troubleshooting Tools and Utilities.............................................................................................134
Shared Services Log Files
Runtime errors and messages are recorded in log files stored on the Shared Services server.
Log File Contains
SharedServices_Security.log Security-related error messages concerning users, groups,
roles, and provisioning operations
SharedServices_Admin.log Messages-related to the User Management Console and any
messages reported during Shared Services runtime
SharedServices_Metadata.log Metadata management and registration-related errors and
messages
SharedServices_Taskflow.log Taskflow-related errors and messages from Common Event
Services
SharedServices_Taskflow_CMDExecute.
log
Taskflow scheduling errors and messages from Common Event
Services
SharedServices_Taskflow_Optimize.lo
g
Taskflow optimization errors and messages from Common Event
Services
SharedServices_SyncOpenLDAP.log Messages from the synchronization of Native Directory with
Shared Services database
SharedServices_Memory_Profiler.log Messages-related to the memory usage by the Common
Administrative Service
SharedServices_Security_Client.log Product-specific messages and errors generated by Hyperion
products
SharedServices_Security_Client.log is located in the Temp directory of the product
using the external authentication client. The location of the
Temp directory varies, based on the
application server and platform.
Shared Services Log Files
133