User's Manual

Troubleshooting Entrust In Oracle Advanced Security

Entrust-Enabled SSL Authentication F-13

In addition, the following restrictions apply:

■ The use of Entrust components for digital signatures in applications based on

Oracle is not supported.

■ The Entrust-enabled Oracle Advanced Security integration is only supported

with versions of Entrust Authority Release 6.0 and later running on Oracle

Database.

■ The use of earlier releases of Entrust Authority with Entrust-enabled Oracle

Advanced Security is not supported.

■ Interoperability between Entrust and non-Entrust PKIs is not supported.

■ Entrust has certiﬁed Oracle Internet Directory version 2.1.1 for Release 8.1.7 and

subsequent releases.

Troubleshooting Entrust In Oracle Advanced Security

This section describes how to diagnose errors returned from Entrust to Oracle

Advanced Security users.

Error Messages Returned When Running Entrust on Any Platform

You may encounter the following error messages regardless of what platform you

are running Entrust on.

ORA-28890 Entrust Login Failed

Cause: SQL*Plus login on an Entrust-enabled Oracle client errors out with this

generic error message. This error can be caused by a number of problems,

including the following causes:

■ Entrust /Authority is not online

■ Invalid Entrust proﬁle password speciﬁed

■ Invalid path to the Entrust proﬁle speciﬁed

Note: Entrust returns the following generic error message to

Oracle Advanced Security users:

ORA-28890 "Entrust Login Failed"

This troubleshooting section describes how to get more details

about the underlying error, and how to diagnose the problem.