Computer Accessories User Manual

Contact Center Anywhere Installation Guide Version 8.1
Installing CCA Server Components
■ Configuring CCA Resources
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6 Click Save, and then Configure.
7 From the VoIP dialog box, complete the fields. Tab l e 7 describes some of the fields.
8 From the VoIP dialog box (Figure 3), double click in the area beneath Name to continue
configuration of the call center.
Local Patterns Can be set to route calls to a specific call centers to reduce long
distance charges.
Dial Plan Group Typically set up to route calls through specific call centers
Description Text field to describe the call center’s setup.
Table 7. VoIP Interface General Configuration
Field Comments
Host IP address of the Call center host. This value must be correct or
one-way audio is the result.
Start Port Call Center uses a range of ports to pass calls. This is the starting
port in that range. Typically 8000 is used.
Payload MuLaw is the typical choice. G729 requires a special configuration.
Frame Per Second This value is always 160.
Sip Port 5060
Figure 3. Sample Figure
Table 6. Call Center Configuration
Field Comments