Computer Accessories User Manual

Contact Center Anywhere Installation Guide Version 8.1

Installing CCA Server Components

■ Installing CCA Application Files

5 Click Next until you get to the last screen, and then click Finish.

6 Test the Data Source.

The test must verify that the connection is correct before you continue.

Installing CCA Application Files

Complete these steps to install the CCA application server files:

To install CCA application server files

Create a directory for CCA application files.

For example: C:\ccanywhere (on Ms Windows) or /usr/ccanywhere (on Solaris/Linux).

2 Copy the CCA servers directory in the CCA installation package to the directory that is created

in previous step. Verify that the following sub directories exist in the CCA directory:

❏ bin

❏ lib (only on Solaris/Linux)

❏ prompt

❏ log

❏ tmp

❏ Network Manager

3 Add the path to the location of bin directory in CCA directory created in step 1 to your PATH

environment variable.

a Right click on My Computer on the desktop and select Properties.

b Select the Advanced tab, and then click Environment Variables.

- Default database Select The CCA database.

For example: cc81

Client

Configuration

Confirm that the Client

Configuration selection is set for

TCP/IP and not for Named Pipes.

Table 5. ODBC Data Source Settings for SQL Server

Field Description Comments