Use Instructions

Instructions For Use
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IFU-3M001-EN-00 (2021.03.05)
LOAA(Lab on An Array) Real-Time PCR Instrument
7.5. Troubleshooting when an error occurs
[Hardware troubleshooting]
The following table shows solutions to resolve potential symptoms and problems with LOAA Analyzer hardware. If the
problem persists after applying the recommended solution, please contact the technical support team for assistance.
If there is any error message popped up, please, refer to [Diagnostic error] section for recommended further actions.
Symptom
Available
solution
Power is not turned on. 1) Check whether adapter power cord is connected to external power source.
2) Check whether the adapter power cord is connected to the equipment.
3) Check whether the main power switch on the back of the equipment is off.
4) Check whether the ON/OFF switch on the front of the equipment is off.
5) If all of the above items are checked but the power is not turned on, please contact the
technical support team for assistance.
Power is turned on, but
system is not
initialized.
1) Check whether power is off abnormally.
2) Identify and remove substances that interfere with system operation.
3) Turn on the power and check whether the system is initialized.
4) If all of the above items are checked but the system does not operate normally, please
contact the technical support team for assistance.
The touch LCD screen
is not turned on.
1) As this problem is a problem inside the system, please contact the technical support team
for assistance.
The system does not
start even by pressing
the "Start test" button.
1) Check whether the system is initialized normally when the power is turned on.
2) The system may not operate because a certain substance interferes with the cartridge
loader entering the inside. Identify and remove the substance.
3) Check whether all accessories are correctly installed.
4) If all of the above items are checked but the system does not operate normally, please
contact the technical support team for assistance.
The system is running,
but it does not function
property as per the
protocol.
1) Identify and remove substances that interfere with system operation.
2) Check whether all accessories are correctly installed.
3) If all of the above items are checked but the system does not operate normally, please
contact the technical support team for assistance.
The front cover of the
equipment is not
closed.
1) Touch the screen to see if the cover opens and closes automatically.
2) If all of the above items are checked but the system does not operate normally, please
contact the technical support team for assistance.
The front cover of the
equipment does not
move.
1) As there is a problem in cover assembly, please contact the technical support team for
assistance.
Cartridge not
recognized when
loading to or removing
from the device
1) Check whether the cartridge is correctly loaded to the device.
2) Power off the device and turn it on again.
3) If the problem persists, please contact the technical support team for assistance.
Software does not
recognize auto close /
open status due to
loader reciprocation.
1) Turn off the device.
2) Check and reconnect the power cable.
3) Turn the device on.
If the problem persists, please contact the technical support team for assistance.
The test is not in
progress
1) Check whether the cartridge is correctly loaded to the device.
2) Check whether all critical information is entered to the software and then touch "Start test."
If the problem persists, please contact the technical support team for assistance.
The actual operation of
the equipment is
different from the
expected one.
1) Check whether you've pressed the "Start test" button more than once.
2) Restart the equipment by pressing reset button on the back.
3) If all of the above items are checked but the system does not operate normally, please
contact the technical support team for assistance.