User Manual

OPR-3301 SS08xxx

13. Reliability

MTBF (Mean Time Between Failures) of this product is as follows.

Product (excluding laser module): 48,000 hours

Laser module: 10,000 hours

*The estimate of MTBF and product life cycle is based on standard operation of the product within

the recommended temperature range and without extreme electronic or mechanical shock.

*The figure specified above does not consider the battery pack, because it can be easily affected by

environments and charging conditions.

14. Warranty

14.1. Warranty Period

OPTOELECTRONICS Co., Ltd. warrants that this product is free of defects or malfunctions for a

period of twelve (12) months from its shipment. In case of having defects or malfunctions caused

by normal usage in accordance with this specification during the foregoing warranty period,

OPTOELECTRONICS shall repair or adjust the product free of charge.

Any repair or replacement of the product after the foregoing warranty period shall be charged at

regular repair rates.

If defects or malfunctions were caused by customer mishandling, product repairs or replacement

will be charged at regular repair rates, even during the foregoing warranty period.

14.2. Delivery

Products for maintenance or repair shall be sent back to OPTOELECTRONICS. The sender is

responsible for all shipping costs.

14.3. Repair Timeframe

Repaired products shall be shipped back to the customer within 20 days after acceptance by

OPTOELECTRONICS. However, the time needed for the repair of products with early failures need

to be separately discussed with Optoelectronics.

Expedited repairs may be available, subject to terms agreed to by OPTOELECTRONICS and the

customer.

14.4. Maintenance Period

The maintenance period of this product is 5 years after its shipment.

OPTOELECTRONICS may discontinue maintenance for this product during the 5-year

maintenance period if a satisfactory replacement product or maintenance solution is agreed to.

14.5. Other

Any additional warranty issues must be discussed with OPTOELECTRONICS on a case-by-case

basis.