User's Manual

OPN-2002 SS07114
18
13. Warranty
13-1. Warranty period
OPTOELECTRONICS Co., Ltd. warrants that this product is free of defects or malfunctions
for a period of twelve (12) months from its shipment. In case of having defects or
malfunctions caused by normal usage in accordance with this specification during the
foregoing warranty period, OPTOELECTRONICS shall repair or adjust the product free of
charge.
Any repair or replacement of the product after the foregoing warranty period shall be
charged at regular repair rates.
If defects or malfunctions were caused by customer mishandling, product repairs or
replacement will be charged at regular repair rates, even during the foregoing warranty
period.
13-2. Delivery
Products for maintenance or repair shall be sent back to OPTOELECTRONICS. The sender
is responsible for all shipping costs.
13-3. Repair Timeframe
Repaired products shall be shipped back to the customer within 20 days after acceptance by
OPTOELECTRONICS.
Expedited repairs may be available, subject to terms agreed to by OPTOELECTRONICS
and the customer.
13-4. Maintenance Period
The maintenance period of this product is 5 years after its shipment.
OPTOELECTRONICS may discontinue maintenance for this product during the 5-year
maintenance period if a satisfactory replacement product or maintenance solution is agreed
to.
13-5. Other
Any additional warranty issues must be discussed with OPTOELECTRONICS on a
case-by-case basis.