User's Manual

troubleshooting
35
Diagnostic Utilities
A general diagnostic tool, which will check the basic settings like installation,
network availability, signal strength…
Connection History, another advanced diagnostic utilitity is accessible from within
GlobeTrotter MM.
getting started
34
This section points out the basic problems that could occur when you are installing
and using the card. There is a list of symptoms and possible actions you can take in
any of the following situations below.
Not enough disk space for installation.
There is not enough space to complete the installation on the selected drive.
Select another drive for installation or delete unnecessary files to free up
additional disk space. If there are several hard disk drives in the system and you
decide to install the program on a drive other than the one where the Windows
system files are located, disk space is required on both drives. The program will
always need to place some files in the Windows directory.
Setup does not accept the target directory.
The program can only be installed on a local drive. If the path to the directory is
greater than 80 characters, it will not be accepted. Select another directory or
shorten the names of the subdirectories.
The GlobeTrotter card cannot be installed or used.
The Interrupt Request (IRQ) resources may be in conflict. Check the GlobeTrotter
resources from Control Panel/System/Hardware/Device Manager.
If there is a resource conflict, consult the Windows online help on changing the
resource settings.
The GlobeTrotter card is not properly inserted.
Make sure that the PC Card slot or the computer is functioning properly and that
the GlobeTrotter drivers are installed (In Control Panel > Ports).
Also make sure that the SIM card has been inserted.
Refitting the antenna
(Only for cards with replaceable antenna’s)
When the antenna becomes disconnected, refit it as follows: