User's Manual

13
i CON 225 USER GUIDE
10. teChnICal support
Questions and answers regarding GlobeTrotter Connect can be found on
our Support website: http://support.option.com/support/faq.php
Technical questions can be posted after registering through our online
Support Web on: http://support.option.com/support/newticket.php
To register please go to: http://support.option.com/support/register.php
appendIx a: lImIted Warranty
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HARDWARE: Option warrants its products to be free from defects in workmanship
and materials, under normal use and service, for one year. If a product does not
operate as warranted during the applicable warranty period, Option shall, at its
option and expense, repair the defective product or part, deliver to Customer an
equivalent product or part to replace the defective item. All products replaced will
become property of Option. Replacement products may be new or reconditioned.
Option shall not be responsible for any software, firmware, information or memory
data of Customer contained in, stored on, or integrated with any products returned to
Option pursuant to any warranty.
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STANDARD WARRANTY SERVICE: Standard warranty service for hardware
products may be obtained by delivering the defective product, accompanied by a
copy of the dated proof a purchase, to Option’s Corporate Service Center or to an
Authorized Option Reseller during the applicable warranty period. Standard warranty
service for software products may be obtained by calling Option’s Corporate Service
Center or an Authorized Reseller, within the warranty period. Products returned to
Option’ Corporate Service Center must be pre-authorized by Option with a Return
Material Authorization (RMA) number marked on the outside of the package, and
sent prepared, insured, and packaged appropriately for safe shipment. The repaired