User's Manual

10
SYMPTOM POSSIBLE SOLUTION
Your connection software
doesn’t detect the device
Probably due to faulty driver installation.
Remove previously installed connection software.
Also remove any other drivers of similar devices.
Re-install the software
Conflict with other programs
Disable or remove any other communication
program that might connect with the device
Slow speed and / or
No or weak UMTS / HSDPA
network where you are
Check in the communication software tool
which settings are used (“UMTS preferred is
recommended”). Check also in the connection
software which network is used (UMTS / HSDPA
or GPRS / EDGE)